On Q Property Management Reviews 

Just wanted to leave this review to say how great my experience with Russell Aston was today. He’s very knowledgeable, fast, friendly and efficient. Thanks for making my appointment go smooth and easy.

Russell was very professional ,on time, great person !he's welcome in my home anytime

Russell did a great job with the routine inspection as usual!! I’m lucky enough to get Russell every time there’s an inspection and it’s quite pleasant being able to speak with him and I’m happy to see that it’s him every time he shows up. Russell is fast, efficient, thorough, friendly and he has great communication!

Russell just inspected our rental. Very efficient and professional. Very friendly!

I have to give them one star in order to write my review even though they don’t deserve it.
Worst company ever:
1. Unprofessional and have the worst customer service they don’t answer the phone and they get back to you after 3-4 days even if it’s an emergency.
2. They request a lot of documents more than if you’re buying a house.
3. I rented a house through them:
The house was not well maintained after I moved in things start breaking down within the first month the Ac and water filters needs change and when I called them they told me it’s my responsibility to do that.
Dish washer stopped working and it took them 2 months to fix going back and forth between them and the owner of the house that was cheap and low class she use to come to the house without letting us know and without respecting our privacy and taking pictures of the house.
4. If the tell you something like you need to do landscaping they will send you a fine and add it to the rent.
5. My deposit was $3200 they send me back $1164 even I left the house in a better shape than I received it.
Don’t waste your time and money this company is joke they just take your money with no rights.
They block me on Facebook too.

Home inspection was great! Russel was very sweet and courteous!! He deserves $100 for being that awesome!

Everything with this company and especially Jerry was easy and they were quick to answer our questions.

Jerry Reidhead has been great in my experience with on q. He helps out with quick responses and helps out in every way possible. Thanks so much Jerry.

Over 4 years with On Q, not a single late payment, and now I have a new property manager that treats me like garbage. She lies, she's not helpful. When you complain, you immediately get a 10 day eviction notice for something that's literally been that way for 4 years. I've had more fake charges in the past 4 months than I've had in 4 entire years with On Q. Their customer service managers have literally called me and apologized for her behavior and the way she speaks to customers. But then let's her continue to abuse their customers. She can't do her job. I get told one thing and apparently it's completely wrong and I get more false charges. Trying to keep up with their drama is a full time job. A job I don't have the time for. If you value your time and money, never rent from On Q. If you ignore my advice and do rent and end up with Janelle as a your property manager, you're better off breaking your lease and living in a box. Your life would literally be better being homeless versus dealing with her incompetence.

Nichole Amundson was amazing and super helpful throughout our time here!

Horrible company. Huge rent hikes each year. Do not trust them…

After moving in a year ago noticed major flooring issues informed property manager Stephanie lambert received no help or fix. Multiple attempts to contact property manager Stephanie by phone and email messages left no return email or call. At a loss with why customer service and professionalism is lacking with this company especially when they are profitable during trying economic times. I would not recommend this company to anyone that appreciates a return call or email when inquiring on a property

Hal was wonderful friendly 1127 e Chapman dr ms stewart

Still unable to get pool access key sent to me. Ongoing issues since day 1.

Eric Van Hook was friendly and professional in changing our filters!

Picture your move-in day, your nearing the end of a 1600 mile road trip from Minnesota to Arizona and your excited to get moved into your new rental property with the beautiful pool & hot tub surrounded by palm tress!!

But instead what you find is massively large dead tree branches blocking the sidewalk and a portion of the driveway, unkempt landscaping, a pool deck with cracked concrete, peeling paint, broken pool tile, dead palm trees with dead palm fronds hanging everywhere, landscape lights laying all over the ground, holes in the exerior walls and melted artifical turf.

Yeah - nothing like what was shown in the pictures on the website. Can you say bait & switch?!! At this point, we had already signed a 1 yr contract and the moving truck was scheduled to show up with our stuff in two days.

Within the first month the water heater went out! We were without HOT water for over NINE (9) days!!! No hot showers, no hot water to wash dishes or your hands. No willingness by On Q to call for an emergency repair.

During our time in the house ON Q property management notified us on two separate occasions of rental property inspections. We were notified both via email and in writing. However, when it came time for the inspections, the inspectors didn't show up on the day that was communciated, and in the last case, they didn't even show up. Very unprofessional, and in some respect its like they did it on purpose to make it more like a surprise inspection.

As we were coming to the end of our 1 year rental agreement, we reached out to ON Q to let them know we wanted to extend and go month-to-month (which is CLEARLY outlined in the lease agreement). We were informed by ON Q that wasn't possible and that the shortest we could do is 5 months. Now to be clear were only 60 days away from moving into our new house, and with rent costing over $3700 a month, I wasn't going to give them over $11,000+ in rent for time were not living in the property. Instead we paid $5000 to have all of our stuff moved into storage and we moved into an AirBnb (which is where I am writing this review from).

Lastly - We cleaned the house top to bottom over 3 days , yes we are neat freaks. We had all the carpets professinally cleaned, I patched and painted, I mopped the garage, swept the patio and sidewalks. Needless to say rental property was spotless and in considerably better condition than how we found it.

Yesterday we just received two separate emails from ON Q Property Management saying they are holding a portion of our damage deposit for exterior damages like holes and wear & tear in the artifical turf.

All of the items outlined by On Q were present the day we moved in, and were items that I documented, photographed and reported as part of our move-in inspection. Needless to say I am considering hiring an attorney - at this point it's not about the money but the principal of the matter - to show them they can't take advanage of people!

My recommendation to anyone considering renting from On Q Property Management - Don't do it. There are plenty of other honest, respectful and trustworthly companies to work with.