OnPoint Reviews 

402
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dedicated team members for being professional, patient, and exceptionally supportive throughout the entire property transaction process. Many buyers and sellers mention that professional guidance is always remarkably clear, making complicated legal steps feel completely manageable and straightforward. Consumers note that ongoing communication is exceptionally clear, swift, and reliably keeps everyone well informed at every single stage without causing unnecessary delays. People deeply appreciate the efficient digital platforms and prompt responses from representatives that ultimately make complex housing purchases exceptionally smooth, reassuring, and completely stress-free.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff are consistently prompt and easy to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used OnPoint and we think the service they offer is fantastic. The fact that the app allows you to send and receive documents very quickly is great. The fees are v... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

402 reviews

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4.9

All reviews

(402)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing and helpful solicitors

Megan was so helpful throughout the whole process.

I would definitely recommend Onpoint to anyone looking to buy/sell.

Thank you for all of the help!

28 May 2026
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Reply from OnPoint

We're so glad we could assist you throughout the process. Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Sale of a Flat

From inception to the end, my experience with Abigail Hartley-Poole of ONP was great. My buyer chose a very difficult firm, however, with so much professionalism, client care and precision we were able to complete the sale. Abigail was the calm in the midst of a storm.

22 May 2026
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Reply from OnPoint

We're so happy to hear about your positive experience! It's wonderful to know our team provided excellent care and professionalism, especially during a challenging sale. Thank you for sharing your kind words.

OnPoint

Rated 5 out of 5 stars

Another Great Experience With ONP

I previously used ONP and came back again for my latest property purchase, and once again the service was excellent. It was a drawn-out rollercoaster of a transaction, but Liz Cassidy made it all manageable. She was always available to answer questions or chase the seller’s side, and I always received a response within 24 hours. Thanks Liz for getting my purchase over the line, I’ll definitely be back again for my next transaction!

21 May 2026
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Reply from OnPoint

We're so happy to hear about your excellent experience with us again! It's wonderful to know we could make your property purchase manageable and that our team was responsive. We truly appreciate your kind words and look forward to assisting you in the future.

OnPoint

Rated 4 out of 5 stars

I was first time buyer and would…

I was first time buyer and would recommend them to everyone, they use App based process where you can see all the documents at one place, increases transparency and value for money services. The only reason not to give 5 star was that at times I felt it was difficult to contact my case solicitor even after booking appointment or for some urgent requirements as first time buyers have more queries than the ones who already know the process. Despite that I am very pleased that Romaan from ONP group completed the process successfully for me.

11 May 2026
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Reply from OnPoint

We truly appreciate your positive feedback and are glad our app-based process enhanced transparency. We acknowledge your concerns regarding solicitor contact for urgent needs and first-time buyer queries. We are reviewing our communication channels to improve accessibility for all clients. Thank you for your valuable input.

OnPoint

Rated 5 out of 5 stars

Experience with law firm throughout the sale of my property

My experience with your law firm throughout the sale of my property was excellent. Despite my being in Italy during the entire process, I was assisted and advised in the best possible manner at every stage of the transaction.

29 April 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us during your property sale, especially while you were in Italy. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, Kate Summer really helped me through everything. She explained each step clearly, kept me updated on the progress, and always informed me about what was happening throughout the process. She stayed in touch with me during every stage and made everything easy to understand.
Kate did thorough research on the property and handled the whole process very smoothly. Many thanks to Kate and ONP Solicitors for all their support.
I highly recommend ONP Solicitors to anyone looking for professional and helpful service.

21 May 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience as a first-time buyer. It's wonderful to know our team provided clear communication and smooth support throughout your property journey. Thank you for your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish. The mobile app was easy to use and really helped speed things up. Any questions or enquiries were answered promptly. We would definitely recommend using ONP!

19 May 2026
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Reply from OnPoint

We're so pleased our app made the process smooth and efficient for you. Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

We had a genuinely great experience…

We had a genuinely great experience with ONP Solicitors from start to finish. From the moment we instructed them for both the sale and purchase of our home, everything felt smooth, well managed, and stress free.

Our case was primarily handled by Scott Dickinson and Andriy Stasiuk, who were both thorough, efficient, and consistently on top of things. Communication was clear throughout, and it was always easy to get in touch when needed. The app was also very user-friendly, which made tracking progress and completing tasks simple and convenient.

What really stood out was that we never felt like just another number. The service felt personal, and there was a genuine sense that our case was being carefully looked after. Even other staff members we interacted with, such as Jake Berriman (although briefly), were polite, professional, and reassuring.

Overall, a seamless experience from beginning to end. We would highly recommend ONP Solicitors to anyone looking for a reliable and efficient conveyancing service.

15 May 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was seamless and stress-free. It is wonderful to know our team, especially Scott and Andriy, provided excellent service and communication. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Fantastic company

Fantastic company, third time using now and I would never go anywhere else. Completion took around four weeks. Massive thank you to Robert Haworth for this quick turnaround!

15 May 2026
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Reply from OnPoint

We are so happy to hear about your positive experience and quick turnaround. We truly appreciate your continued trust in us!

OnPoint

Rated 5 out of 5 stars

Excellent service with the benefit of…

Excellent service with the benefit of using their direct message App’, meant you were constantly kept informed, brilliant

15 May 2026
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Reply from OnPoint

We are so glad you found our direct message app beneficial and appreciate your kind words. Thank you for your feedback!

OnPoint

Rated 5 out of 5 stars

"Premium conveyancing"

I carried out a lot of research before choosing the right lawyers for conveyancing, good communication was one of the principle actions I was seeking along with a lawyer who has in depth knowledge and Rebecca Timmins did just that, a professional, articulate, and thorough lawyer who we could not ask more of during our 17 week conveyancing on an old rural property in Cornwall. we highly recommend On point and Rebecca should you need their services

15 May 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with our conveyancing services. It is wonderful to know that our team provided excellent communication and in-depth knowledge throughout your property journey. Thank you for your kind recommendation.

OnPoint

Rated 5 out of 5 stars

5 star service for a very good price.

Considering the fact that everyone told me it'll be one of the most stressful purchases of my life, I can't say it was. Everything was dealt with in a very timely manner, the house purchase took only 2.5 months and everything was handled without me having to do almost anything(besides signing some documents). Our case handler Nighat Akhtar was very responsive, professional and friendly at all times. Highly recommend the service to anyone looking for a property solicitor.

14 May 2026
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Reply from OnPoint

We are delighted to hear that your property purchase was such a smooth and positive experience. We truly appreciate you sharing your kind words and high recommendation.

OnPoint

Rated 5 out of 5 stars

Emma who works at ONP

Emma who works at ONP, dealt with the purchase of my new home. She was amazing. Very professional, and kept me informed every step of the way. I would highly recommend using ONP services in a heartbeat!

14 May 2026
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Reply from OnPoint

We're so glad to hear about your positive experience with us! We appreciate you sharing your kind words and recommending our services.

OnPoint

Rated 3 out of 5 stars

Disappointing ending!

I had a straight forward house sale with no onward chain. The process was simple and convenient using the mobile app. I would have given 5 stars however, on my completion date, the sale funds were not automatically credited to my bank account, and I had to wait until the next day to receive them, despite calling the office 3 times. I was told that because ‘it was a large some of money, it took longer to transfer’ (which is nonsense). This was really disappointing having to ‘wait’ for my funds to hit my bank the following day, after the new owner had ownership the day before!

14 May 2026
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Reply from OnPoint

Thank you for sharing your feedback. We are pleased to hear that the house sale process was simple and convenient for you. We apologize for the delay in receiving your funds on completion day, and we understand your frustration with this experience. We are reviewing our transfer processes to prevent such occurrences in the future.

OnPoint

Rated 5 out of 5 stars

Thank you OnPoint

I have been with OnPoint for the sale and a purchase of a property before and they have been consistently brilliant each time. This particular purchase took well over a year across two different properties and the process was still made simple and effective despite the challenges that were presented. Nancy's efforts in particular have been outstanding and her communication provided constant reassurance for us as purchasers. We appreciate the difficulty to find a good solicitor but the app coupled with brilliant staff at OnPoint made the whole process a positive one. Thanks again.

12 May 2026
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Reply from OnPoint

We are so pleased to hear about your consistently brilliant experiences with us. It's wonderful to know that we made a challenging, year-long process simple and effective for you. We truly appreciate your kind words about our team and the positive impact our app had. Thank you for your continued trust.

OnPoint

Rated 5 out of 5 stars

Professionalism at its highest

Communication. Paul is on the ball and the communication was endless no time was I not looked after. His attention to detail was excellent and was with me all the way through a stressful time of selling my house. 11-10 based on professionalism, communication, the ease of the app, the whole experience made easier by an excellent team and by Paul Daniels.

10 April 2026
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Reply from OnPoint

We are so glad to hear that our team provided such excellent communication and support during the stressful process of selling your home. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent

I had Mark Grundy to handle a conveyancing. Price was excellent and after an initial issue with trying to upload a couple of documents, everything ran on wheels. Mark kept me updated through the app and responded to queries quickly. 10/10 and I would definitely use again.

11 May 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It's wonderful that everything ran smoothly after the initial document upload. We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent

Excellent, efficient and responsive service. Friendly, courteous and helpful we wouldn’t hesitate to recommend ONP and Liz

11 May 2026
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Reply from OnPoint

We're so glad you had such a positive experience! Your kind words mean a lot to our team. Thank you for recommending us.

OnPoint

Rated 5 out of 5 stars

The service provided was excellent

The service provided was excellent, the app is a good feature as it allows for better communication with your solicitor. Pari Joshi was always keeping me upto date with any developments or issues that needed my attention and even when she wasn't around someone else would response quickly and efficiently. Excellent price for the service provided

7 May 2026
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Reply from OnPoint

We're happy to hear that you found the service excellent and the app useful for communication. It's great to know that you were kept well-informed and received prompt responses. Thank you for your positive feedback regarding the price and service provided.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Dealing with Katie Dean at ONP Solicitors has been a breathe of fresh air. She was always available when I wanted to ask a question or check up on something. Dealt with all enquires very quickly. It made the whole experience truly hassle free. Couldn't recommend her enough.

8 May 2026
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Reply from OnPoint

We're happy to hear that our team's availability and quick responses made the experience hassle-free for you. Thank you for your positive feedback; it means a lot to us!

OnPoint

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