I really usually like this company and the clothes they make are normally a good quality. However this time using the website / app and I ordered 2 shirts. No point were they described as slim fit, be... See more
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I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.5
Excellent
3K reviews
Asks customers to review
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Good quality items at a great price
9 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dye discrepancies
Every single time I order a sweatshirt and joggers in the same color they are different. Both say super light grey but they have different dye and nuances which is insanely frustrating, how hard can it be to match the bottoms and tops together.
24 January 2026
Reply from ONLY & SONS Online Shop
Hi,
Thank you for your review.
We're sorry you're experiencing this issue with the color matching of our sweatshirts and joggers. We understand how frustrating it can be when items that are supposed to be the same color are noticeably different.
We will take your feedback seriously and see what we can do to improve this.
If you're not happy with the items, please contact our customer service so we can take a look at your specific case.
Once again, we apologize for the inconvenience.
Kind regards,
BESTSELLER online shops
Customer Operations
Used before so knew what expect.
Used before so knew what expect.
Items secure in their own ziplock bags to keep them pristine. Delivery was spot on.
What’s not to like.
24 January 2026
The clothes were very good
The clothes were very good, the quality was excellent, and the delivery was fast and didn’t take long.
24 January 2026
Shopping was smooth with no issues
Shopping was smooth with no issues. I was also satisfied with the delivery time. It lost one star (ie. I gave 4*) as the item I ordered was small and I needed an exchange but there was no option for that. Also, there is a charge to return items which contributed to my 4* rating instead of 5*. I have ordered a larger size and awaiting delivery. It would have been much easier to request an exchange/ replacement
20 January 2026
Poor from start to finish. Avoid.
Poor. Late, no follow up. Never received item.
Tried to process a refund and received a form which I couldn’t fill out without printing out which is not straight forward to do and scan back over.
Super disappointed with the whole service after never receiving my item!
16 January 2026
Reply from ONLY & SONS Online Shop
Hi Dan
We apologize for the inconvenience and for the experience you’ve had.
If you have already been in contact with us, we kindly ask that you reply directly to the latest message you received from our customer service. This will allow us to review your case again and look into what we can do to help you further.
Customer Operations Bestseller online stores.
Great product with rubbish service
Great product as I had trousers from O&S before. Ordered on the 23rd Dec and only after reporting to PayPal I finally received it on the 9th Jan. Product is great like I said and worth the wait but even a Xmas period is not a good enough excuse for such slow service. Hopefully improvements can be made because the products they sell ale very very good
23 December 2025
Reply from ONLY & SONS Online Shop
Hi Przemyslaw,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the delay with your order and the difficulties you experienced, even though you were happy with the product itself. We understand how frustrating it must have been to wait over two weeks and to feel that the service did not meet your expectations, especially during the Christmas period.
Due to the high volume of inquiries at this time, responses and updates may be delayed, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your case is being reviewed and our team will get back to you as soon as possible.
We apologize again for the inconvenience this has caused.
Best regards,
BESTSELLER online shops
Customer Operations
Great customer service and great t…
Great customer service and great t shirts. Bought many over the yeara
11 January 2026
Excellent service and product.good…
Excellent service and product.good value for money
10 January 2026
Took 3 weeks to arrive after shipping.
Tracking didn’t update between shipping and when it arrived with delivery partner 3 weeks later. Tried to get an update but just kept getting generic message telling me to wait 2-3 from shipping. Chatbot was useless. It was a Christmas present but didn’t arrive until 31st December despite ordering on 8th Dec. Gave no indication it would take this long when I ordered. Good product but bad service. I wouldn’t order from here again.
8 December 2025
Reply from ONLY & SONS Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand that the tracking for your order did not update for an extended period and that the parcel only arrived with the delivery partner around three weeks later, finally being delivered on the 31st of December despite being ordered on the 8th of December. We also understand how frustrating it must have been to receive only generic responses and not get clearer updates, especially as the order was intended as a Christmas present.
We are very sorry for the inconvenience and disappointment this situation has caused. We fully acknowledge how frustrating the lack of tracking updates and communication must have been, and we regret that this negatively affected your experience with us.
An agent is now actively working on your case and will reach out to you directly as soon as possible, so that the situation can be reviewed properly and a suitable solution can be found.
Thank you again for bringing this to our attention. We wish you the best and appreciate you taking the time to write to us.
Best regards,
BESTSELLER online shops
Customer Operations
Delivery time is ridiculous
Delivery time is ridiculous
I made the order on the 18th of December hoping to receive the package before Xmas. It is now the 3rd of January no movement for my package, still saying on the RM tracking that they're waiting for the parcel to be received. I have emailed countless of times for them to cancel order but they cannot due it to leaving their warehouse 'apparently' never will use again
30 December 2025
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Jayson,
Thank you for bringing this to our attention.
We’re sorry to hear about the delay with your order and the frustration this has caused, especially as it was intended to arrive before Christmas. During busier periods, delivery partners can experience delays in scanning and moving parcels, which may result in tracking not updating as expected.
Once an order has been dispatched from the warehouse, it is unfortunately no longer possible to cancel it. If you have already reached out to our customer service team, please be assured that your inquiry is in the queue and will be reviewed as soon as possible, as the team is currently handling a high volume of requests.
We apologize for any inconvenience this may have caused.
Best regards,
BESTSELLER online shops
Customer Operations
AVOID
Took two months for one pair of jeans to arrive. Measured them and they are not at all the size that they say they are. Avoid this company at all costs.
2 January 2026
Reply from ONLY & SONS Online Shop
Hi Tyler,
Thank you for your review.
We're so sorry that it took two months for your jeans to arrive, and that they weren't the correct size upon arrival. That's unacceptable.
We experienced some delivery issues while the holidays and we have tried to fix the issue as fast as possible. We understand your frustration and disappointment and apologize for the hassle.
If the pants are damaged or the size is not correct, please contact our customer service so we can help you with this problem.
We are really sorry for this issue and the negative experience you've had. We hope you still can give us a change.
Kind regards,
BESTSELLER online shops
Customer Operations
Awful service, avoid them if you can
Awful, awful service. Ordered an item on the 8th December to the office I work in, received a notification on the 30th it had arrived (Over three weeks later)
Not sure how it could have been delivered as the office was completely closed for the Christmas break from Christmas Eve and only opening on the 5th January.
Most likely they have lost the parcel.
Emailed lots of times from the 8th asking for an update and refund- Still not heard from them. It seems clear to me they are trying to steal my money.
Appalling service, avoid at all costs.
2 January 2026
Reply from ONLY & SONS Online Shop
Hi Matthew,
Thank you for bringing this to our attention.
We are sorry to hear about the delay and the frustration this situation has caused. We understand how disappointing it is when an order does not arrive within the expected timeframe, especially around the holiday period.
During busy periods, delivery partners may experience delays, and shipment updates can unfortunately take longer than usual. Our customer service team is also handling a high volume of inquiries at the moment, which may affect response times. If you have already reached out, please be assured that the team will get back to you as soon as possible.
If you need further assistance or have not yet been able to get support, please reach out to us via our help center or chat so we can look into the status of your order.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations
Everything was so well organised and…
Everything was so well organised and easy to follow. Ordering was very straightforward and confirmation and updates were very helpful.
20 December 2025
Because you make us return the package…
Because you make us return the package to dhl office instead of using air waybill for picking the return package from our premises
19 December 2025
Reply from ONLY & SONS Online Shop
Hi Dimitris,
Thank you for taking the time to share your feedback with us.
We understand your concern about having to return the package via a DHL office instead of having it collected from your premises.
We are very sorry for any inconvenience this may have caused. We know that returning an item is already an extra step, and we regret that this experience did not meet your expectations.
Our return process currently requires parcels to be dropped off at a DHL location. However, our customer service team is always happy to assist if you have questions or need support with the return process.
Thank you again for sharing your experience and helping us improve our service.
Best regards,
BESTSELLER online shops
Customer Operations
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