I’m very pleased with my order! The delivery was fast, and the product looks exactly like the pictures and matches the description perfectly. The quality met my expectations, and I’m very happy with... See more
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I’ve got various colours of the Blush Straight leg jeans, They’re perfect and so comfortable to wear and they don’t lose their shape at all, I highly recommend them.
I ordered two coats, different sizes. Arrived within a few days. Packaging very good, coats in perfect condition. Only reason I had to return them was because I had misunderstood the material they... See more
Wish 0 stars was an option. Received my return weeks ago and had absolutely no communication that they’ve received it or any refund. Have submitted a ticket regarding my refund and they’ve just ignore... See more
Company replied
Company details
About ONLY Online Shop
Information provided by various external sources
ONLY is about you – and ONLY you. Uniqueness is in our name, in our stores and our collections. Each item is created with this special ONLY feeling representing our core identity, which has a mature twist with a focus on feminine strength, self-confidence and style. ONLY represents many branches in the fashion world.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.only.com
4.4
Excellent
46K reviews
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New customer will definitely use again
New customer will definitely use again
Good quality for the price
30 June 2026
Very happy with entire service
Delighted to have the option of long leg jeans, I really struggle to find anything long enough in Ireland. Fast delivery, took about 4/5 days. both jeans are high quality and as described.
28 June 2026
Quick delivery
28 June 2026
great overall experience.
love the clothing, good prices, fast delivery.
great overall experience.
27 June 2026
Easy to order and quick delivery
26 June 2026
May use AI-assist with repliesRead more
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Waited 7 days only to receive a used
Waited 7 days only to receive a used, crumpled product without tags. Very disappointed with the brand and the quality of service. This was a terrible experience. I won't shop here again
27 June 2026
Unprompted review
Reply from ONLY Online Shop
Dear ,
Thank you for taking the time to leave a review.
Sorry to hear you received your order this way! Please contact our customer service so we can have a look at what kind of compensation we can offer you!
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Perfect summer jumper
Saw the jumper on another site. Out of stock. Found the item on yours. Price was less, ordered it, advised every step of the way when I would receive it. Lovely item of clothing, fantastic price and great quality.
26 June 2026
Quick delivery and item was exactly…
Quick delivery and item was exactly what I wanted. Previously owned the orange version which I loved and continues to be used. Lost weight so wanted a smaller size in a different colour (blue).
19 June 2026
Poor communication & lacking in their legal obligations
Poor communication on delivery. Took 3 days to arrive in a 24 hour delivery window. Had to return within UK 14 day legal cooling off period, which is not well documented on their site; instead it advertises a '100 day return window'.
Have no legal obligation to state my reason for the return within this window but could not move forward without doing so. Will never use this website again. Thankfully I did not pay direct, used credit in case of issues.
24 June 2026
Unprompted review
Reply from ONLY Online Shop
Hello,
Thank you for your review.
We're sorry to hear that your shopping experience did not meet your expectations. We understand your frustration regarding the delivery and return process.
Unfortunately, as no order number or contact details were included in your review, we are unable to locate your order or contact you directly. Please get in touch with our customer service team and we will be happy to assist you further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Sizes do not match
Ordered one dark blue one light blue jeans same model. They were supposed to be equal to what we already has W25 L30. The delivered dark blue has a waist maybe of w22 or w23. Length ok. The light blue has a waist almost right but length 28 max. So now I have to send back at 3 euro cost. Conclusion: products unreliable for online shopping
23 June 2026
Reply from ONLY Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the two pairs of jeans you ordered did not match the expected sizing, despite being the same model and size. We understand how disappointing and frustrating it must be to receive items with such noticeable differences in fit and length.
We sincerely apologize for any inconvenience this has caused, especially as this has resulted in you needing to return the items.
An agent is now looking into your case and will reach out to you as soon as possible so that we can review the situation together and find a suitable solution.
Thank you again for bringing this to our attention. We wish you all the best and appreciate you taking the time to write to us.
Best regards,
Customer Operations
I'm pleased with the garments I bought…
I'm pleased with the garments I bought - casual trousers and a blouse. However, I always end up having to shorten full length trousers as I'm 5ft 5" and they are always too long. It would be great if there were a choice of lengths (short, medium, long) on all trousers.
21 June 2026
Clear communication through emails
Clear communication through emails. Package was delivered in good condition and everything went very good.
22 June 2026
All good delivery on time.Trousers good…
All good delivery on time.Trousers good fit. Very satisfied.
22 June 2026
Communication was OK
Communication was OK, delivery fast. The color of the jeans doesn´t correspond to the picture...
19 June 2026
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