Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more
Company details
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product that you sent didn’t match…
The product that you sent didn’t match the description at all and actually doesn’t function properly.
Always FAST delivery and great…
Always FAST delivery and great products. Highly recommend!
Delivered what I ordered in perfect…
Delivered what I ordered in perfect condition and good delivery time. Pleasure to do business with 👍
Worth every cent will definitely be…
Worth every cent will definitely be back for all my smoking needs highly recommended fast postage
Sorry but both bongs turned up smashed…
Sorry but both bongs turned up smashed so..also my bad for not just buying local which I ended up anyway 😅 🤪
Great product
Great product. Delivery time was a little expensive and slower than expected but overall excellent.
Fast trouble free order and happy with…
Fast trouble free order and happy with product . Superior online service, well done!
Good quality
Huge range of products and great prices. Fast free delivery with tracking. Packed well to avoid breakages. Highly recommended.
Item come in wrong colour was meant to…
Item come in wrong colour was meant to be clear but came in green
Poor experience
Firstly, I received the wrong order. I sent it back, emailing a picture of the receipt. I am still waiting on my refund, for the return shipping costs, as well as my original order
I ask for a specific color and they…
I ask for a specific color and they delivered. Responsive to questions. Would 100% order again 👍👍 two thumbs up
This was an easy shop
This was an easy shop! I was able to order what I wanted and these were sent and received quickly and in good condition! Thank you!
My item doesn’t go together 🤷🏻♀️
Got what I ordered in timely fashion.
Fast delivery and excellent contact…
Fast delivery and excellent contact from the seller.
10out of 10.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








