Onlinereality Reviews 

1,915
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We ordered two Anders Large Bar Tables and Rosie Bar Stools for the lunch area in our training room. They look fantastic and have received countless compliments. We also received excellent service fro... See more

Rated 5 out of 5 stars

Purchased the Oncorr Poly chairs from Edu-quip, part of the Onlinereality group. The product is fantastic, the vibrant colours of the chairs looked even better than the photos. It brightened up... See more

Rated 5 out of 5 stars

Speedy delivery and great product. They also have a large selection of different materials and styles which made it easy finding the exact right thing that we needed.

Rated 5 out of 5 stars

The process from start to finish was seamless, and the quality of the products is good and fit for purpose.

Company details

  1. Office Furniture Store
  2. Furniture Store
  3. Office Supply Store

Written by the company

Office Reality Ltd was formed in 2003. Since then we have been supplying affordable, high quality furniture to companies of all sizes throughout the United Kingdom as well as Internationally.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,915)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience
Lovely staff and very helpful
Would highly recommend Sophia she helped me get everything I needed and wanted
Sophia went above and beyond

Would highly recommend

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Office Reality…

Couldn’t recommend Office Reality enough! The Product was exactly what I wanted! The team made the process so simple for me, especially Sophia, who did everything she could to make the whole experience a breeze from
Start to finish, from placing my order online, to receiving delivery and everything in between.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, with a very helpful team that made the whole process incredibly easy.
The product was exactly what I wanted, and I couldn't recommend them more.
Sophia went above and beyond to make sure that I received the best service, and I will most certainly be coming back.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great options available

Ordered a new chair for my desk and it was easy to look through the variety of options available. Called the Office Reality team and they answered any queries I had. I would highly recommend this company!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

6 Lovely Chairs

I bought 6 chairs for my kitchen. I bought on line, but Annie dealt with my order. No complaints at all, all very easy and straight forward 😁

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Ordered a desk and office chair and they were as described on the website. The measurements on the product specification assisted with the space I had to furnish. Quick and easy to order and the customer service team helped with updating me on delivery.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic options and delivery

Ordered a new chair for my home office at the beginning of the year and was promptly received the following day. Fantastic selection to choose from and had no problem finding exactly what I was looking for. Will certainly use again if I require similar items in future.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Friendly team on the phone to answer my queries before placing my order. Arrived on time and it was excellent quality!

17 February 2025
Unprompted review
Rated 2 out of 5 stars

Used once, now spammed

Used once, service was fine, but now they are spamming me from their multitude of different brands. Online Reality, Office Reality, Cafe Reality, Edu-Quip.

I know it is them as the email address being use was only ever given to onlinereality.co.uk

14 February 2025
Unprompted review
Onlinereality logo

Reply from Onlinereality

Good Afternoon Barry,

Thank you for getting in touch. We do have 4 brands, there is some overlap in products which is why you may sometimes receive emails from each.

I will happily remove you from our mailing lists if you can send us your email address, please send through to info@officereality.co.uk

Kind Regards,

The Office Reality Team.

Rated 5 out of 5 stars

Quick delivery!

Placed an order recently for my office refurb and I am over the moon with the result. Quick delivery and great customer service. Thank-you.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Promised a next day delivery 2 days in…

Promised a next day delivery 2 days in a row, and still no order. They are a middle company in the supply chain process and don't actually hold the stock directly. They have no idea if the order has even shipped which is extremely poor. They don't even know which courier they use!!!

7 February 2025
Unprompted review
Onlinereality logo

Reply from Onlinereality

Hello Ryan,

Apologies for any inconvenience caused. One of our distributors was hit with an IT outage and it has meant a delay to a small number of deliveries. This is also the reason we're unable to give as much information as we usually are in relation to couriers and tracking. We have been informed that the issue is now resolved and the distribution team are catching up with orders and will be working over the weekend so that from Monday it will be service as normal.

Unfortunately, we weren't made aware of the issue by the despatch team, and I have asked going forward that if any issues like this happen again, we are told in a timely manner so that we can inform our customers.

Apologies again for any inconvenience caused.

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