Absolutely diabolical service. It was so called delivered at 12.25 pm today. Then i got a messaged that my parcel consignment got lost in transit. Even my postcode came up invalid. I got a partial ref... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... See more
I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... See more
Excellent customer service! In quite a large order, a single item (costing one pound) had been confused with a similar item and the wrong one sent. My email enquiry was dealt with very promptly and co... See more
Company details
- Dollar Store
- Convenience Store
- Discount Supermarket
- Grocery Delivery Service
- Grocery Store
- Warehouse store
Written by the company
Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!
Contact info
United Kingdom
- info@onlinepoundstore.co.uk
- www.onlinepoundstore.co.uk
3.9
Great
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brill thanks
24 June 2024
Wow!
Wow! Amazing! Hawaiian tropics sun tan lotion for £1.45! Ordered loads on Friday aft and it arrived 20hours later! Super impressed and will be ordering again! Thanks
21 June 2024
Unprompted review
Super impressed
Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days if not more. The items were securely packaged including bubble wrap, filling and fragile stickers marking the box. Have no negative comments to give and feel this has been gold standard of what to expect from online shops
20 June 2024
Unprompted review
Delivery never came
I ordered a bottle of wheel cleaner for my car I needed it for a event.meant to come in 3 to 5 days,It's been 10 days and I still haven't received it. would not recommend.
6 June 2024
Unprompted review
Reply from Online Pound Store
Hi,
I'm sorry to hear you have not received your order.
I have now sent you an email in regard to this.
If you do ever have any issues, questions, or inquiries, please do not hesitate to get in touch at info@onlinepoundstore.co.uk as I am always happy to help.
Kind regards,
Josh
Brilliant as its the only place I can…
Brilliant as its the only place I can get this product
28 May 2024
Quick delivery of what I ordered thanks
28 May 2024
Couldn’t get my hair dye anywhere so…
Couldn’t get my hair dye anywhere so tried here for the first time. They had my dye in stock, good price and delivery was great as well. Would definitely use again.
28 May 2024
You will receive your stuff if they can be bothered
I think it’s hit and miss with this company. I believe they are telling me my parcel was lost in transit but when looking at the parcel size online it was saying 10 cm x 10 cm if you can fit eight bottles of Talc and dogs bags carpet freshener candle several other items into that box, makes me think that they never sent items after waiting 10 days, I emailed the company which said they would send a refund to my bank. Let’s see if that happens. So good luck if you order from them
17 May 2024
Unprompted review
Reply from Online Pound Store
Hi,
We do apologise for the inconvenience caused with the delivery of your order.
Unfortunately, as previously stated, this was lost in transit.
The shipping dimensions/weight are yet to match up to the parcel that is sent out due to an issue with the integration with the courier that we are currently working on.
A refund was issued on the date and time as mentioned but it is now up to the payment provider to process this.
If you do have any further questions or inquiries, please do not hesitate to send us an email at info@onlinepoundstore.co.uk or give us a call at 0161 817 5113 as we will be more than happy to help.
Kind Regards
OPS Team
First time customer but will definitely…
First time customer but will definitely shop here again.
Ordered 6 cans of disinfectant spray yesterday and they arrived today. Can not fault the speed of the service and will come back to get more when I need it! Thank you so much 5*
Order: #531425
14 May 2024
Unprompted review
Delivered on time
24 April 2024
Perfect purchase
I was very pleased with price of my purchases. Also how quick they arrived and I will certainly be buying again.
24 April 2024
Would highly recommend
Would highly recommend my order came in 2 days and was packaged great, communication fantastic and brilliant price.
26 April 2024
Unprompted review
5 star customer service
5 star customer service. Item missing from order and Ben went above and beyond refunding straight away, sourcing missing item, and resending with free postage. Well done! 👏👏👏
25 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.