Onlinelighting Reviews 

620
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more

Company replied

Rated 5 out of 5 stars

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more

Company replied

Rated 5 out of 5 stars

Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting

Company replied

Rated 5 out of 5 stars

Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more

Company details

  1. Lighting Store

Information provided by various external sources

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

620 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(620)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor delivery process

The delivery process isn't responsive. Immediately on receipt of an email telling me my lamp would be delivered between 6.30 and 8.30 pm that day, i contacted the delivery company to ask they they leave with a neighbour as i would out for thise 2 hours. They said they couldnt make any adjustment, even to leave with a neighbour, as was already out for delivery. I couldnt contact them earlier as i didn't have a time slot. Something is wrong with the system if the first you receive details of the delivery timings, it's already too late to provide for re-direction to a neighbour.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Great product and price was better than elsewhere. The item I had ordered wasn't in stock, but I was kept informed of when stock was expected to be available and, sure enough, it arrived as per the revised dates.
Very happy with the product and the customer service - thank you!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

I spoke to customer services regarding the delivery I received from them. I was unsure how to get into the battery compartment of the wall light, even thinking a ‘part’ was missing. The lady I spoke to was extremely helpful and patient, explaining exactly how to get into the compartment and removing the base plate.
If I had further problems, to call her back. I’m very impressed with the care I received. 5⭐️

23 April 2024
Unprompted review
Rated 3 out of 5 stars

Good product but bad service

The ceiling fan we purchased is very good, the service was very poor.
We ordered the fan on the 6th of February, at this point we were advised the delivery would be around the 6th of March, we finally received it on the 5th of April.
I appreciate the fan was delayed by the manufacturer but ever week we were told it would be the next week and so on. we had an electrician waiting to fit it, he was fed up with being messed around.
Levels of communication and honesty require improvement.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Just what we wanted

The bathroom wall light was exactly what we had been looking for. It arrived very quickly and the picture on the website gave a good indication of what it looked light.
The only minor snag was that the pull cord was too short, but the electrician who fitted it added a bit more cord.

20 March 2024
Unprompted review
Rated 4 out of 5 stars

Gold Balthazar table lamp

Love this lamp but was slightly disappointed that the inside of metal wasnt painted gold to match the outside , gave a look of being unfinished properly, Customer service checked this and found all the lamps to be the same. Hence why im keeping the lamps and going to hand paint the inside myself

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Speedy and stylish!

Quick delivery, lighting came safely packaged and the quality of the fixtures is very good. They feel sturdy and look very stylish and modern; they are clearly built well to look good and to last.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer!!

I Ordered the Battery Operated Picture Light. Really Pleased with the Quality of the light & the light it radiates is fantastic! We replaced our wired in Picture Light with this battery operated one & this one is much more superior aesthetically & light lumination!!
Fantastic Service & fantastic Product ... Very Happy Customer x

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Lamp looks good quality but too early to review on appearance in the room as I need to wire it in first. So far...good experience

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Very surprised

Very surprised how lovely this table lamp is. It’s bigger than I expected but very well made. I am delighted with it and highly recommend. Also arrived next day and packed very well.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Great at keeping you informed re orders & delivery

The company let me know about a delayed delivery in plenty of time. I'd ordered 2 items & the first item arrived when it said it would. Plenty updates given on the outstanding item. Still waiting on the second item but on the basis of their communication to date, I'm confident I will get it promptly when it goes out for delivery

1 March 2024
Unprompted review

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