Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more
Company replied
Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting
Company replied
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more
Company details
Information provided by various external sources
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Contact info
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, United Kingdom
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
4.5
Excellent
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient delivery
Amazing quality lamp, very good price. Quick and efficient delivery!
12 July 2025
Unprompted review
Reply from Onlinelighting
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
Customer Care Team
Reply from Onlinelighting
Thank you so much for your lovely feedback.
Kind regards
Customer Care Team
Great service and super fast delivery
Great service and super fast delivery
4 July 2025
Unprompted review
Reply from Onlinelighting
Thank you on behalf of the team.
Kind regards
Customer Care Team
Reply from Onlinelighting
Thank you, we very much value our customer’s feedback.
Kind regards
Customer Care Team
Order was received super fast and it's…
Order was received super fast and it's a brilliant little picture light. Lightweight and remote control, perfect for what we want. Looks more expensive than it was. Great item, great delivery, great company
31 May 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Good customer support regarding delayed…
Good customer support regarding delayed order & when arrived parcel well packaged
1 June 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
Customer Care Team
Fantastic lights
Very fast delivery.
The lights are so easy to put together and they look fantastic when switched on. The dimmer works great .
Love them
9 May 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Still awaiting delivery
Still awaiting delivery, courier says hasnt been sent to them yet
9 May 2025
Unprompted review
Reply from Onlinelighting
Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can.
Kind regards
Customer Care Team
Excellent service, excellent quality.
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition.
Lights are fantastic. Really good quality, really bright consistent light - not the row of little dots like in some of the cheaper priced versions on social media.
Highly recommend, cannot wait to get them up in our newly decorated hallway.
1 May 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Beautiful lights
Beautiful lights! I'm very impressed. Exactly what I wanted.
30 April 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
I bought 2 security lights from this…
I bought 2 security lights from this company, 1 has a camera the other just a PIR security light , the pir one started flickering so I contacted the company and they said they would send me a replacement light, well that was over 3 weeks ago ,I have emailed the several times, but no answer back. Looks like I better go to B&Q and buy another light
12 April 2025
Unprompted review
Reply from Onlinelighting
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Kind regards
The customer care Team
I’ve ordered a lamp battery powered for…
I’ve ordered a lamp battery powered for a painting and they said it’s comes in in 3-4 days, i’ve waited two weeks I’ve called them and they forgot about my order , and in the end, I’ve got it after two days in future, I know I’m not gonna order from them anymore 👍
18 April 2025
Unprompted review
Reply from Onlinelighting
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Kind regards
The customer care Team
Took ages to get here
Took ages to get here, as it ships from china, which is not lear on the website. but the product is superb, and well priced.
16 April 2025
Unprompted review
Reply from Onlinelighting
Thank you on behalf of the team.
Kind regards
The customer care Team
Excellent Customer Service
Good, informative, clear website, easy to create an order.
Very fast dispatch and delivery.
Responsive and helpful customer service, part of the order was damaged in transit, replacement was quickly arranged and delivered next day.
Very good buying experience, would definitely buy from Online Lighting again.
15 April 2025
Unprompted review
Reply from Onlinelighting
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The customer care Team
It's annoying to be asked to do reviews…
It's annoying to be asked to do reviews for every purchase one makes these days, so I normally ignore those requests. But these guys are good, and I want them to be around next time I need light bulbs. So I'm doing this review and giving them 5 stars.
9 April 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Excellent product and service
Excellent product and service, shade included all electrical fixtures.
1 April 2025
Unprompted review
Reply from Onlinelighting
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The customer care Team
They answered the phone
They answered the phone, were able to answer my query over a product, in stock, next day delivery and great value, what more can I say👍🏻
25 March 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon
Kind regards
The customer care Team
Lots of choice at competitive prices
Lots of choice at competitive prices. Lovely outside light and delivered next day.. can’t get better service than that! This is the second time ordering from this company and will do so again in the future.
22 March 2025
Unprompted review
Reply from Onlinelighting
We are delighted you are so pleased with your purchase.
Kind regards
The customer care Team
My package has still not arrived and I…
My package has still not arrived and I have not had any notice from the company. It was next day delivery and it still hasn't arrived. I needed this for work and now I am not sure when it will arrive.
18 March 2025
Unprompted review
Reply from Onlinelighting
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system
Kind regards
The customer care Team
Good quality lighting & selection
Good quality lighting & selection. Great price & value. Shipped quickly. No concerns or problem with recommending
17 March 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.