Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
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When starting to write this I tried to think even one thing why I wouldn't give five stars to this hotel, and couldn't find any, so I gave five and that is my opinion. Everything was fine starting fro... See more
We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any... See more
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
Good search
I was able to search for a specific location and find a hotel at the best price for the area.

Reply from www.onhotels.com
Cannot find any deficiencies
Everything worked out properly and hereby I find no reasons for improvement.

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Reply from www.onhotels.com
better offer not always avilable.
many hotels are not included any good offers are not always avilable.

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Fantastic customer service and very reliable
Had a problem with my hotel in Italy.....the hotel had closed months after I had made my booking. Checked into a more expensive hotel. They took care of everything, phoned me in my new hotel and paid the extra money. Thank you so much. Will use again. Great customer service.

Reply from www.onhotels.com
quick and easy
Very good standard of hotel website was quick and easy

Reply from www.onhotels.com
perfection!
Best hotel I have ever stayed at I've already looked into booking a long weekend away and booked my parents in for next year.
clear and customer friendly
The process of booking took less than a minute.

Reply from www.onhotels.com
Bad service and very expensive
No body charges as much as you do for cancellation. No body!
It's usually charge-free to cancel hotel. But in those cases with charges, they don't do as much as 100%. you only give one day time to cancel, (which still 10% charge) and after this only day, you charge 100%. thats insane. I will never use your service anymore. And I don't recommend anyone to do so.

Reply from www.onhotels.com
Reliable company offering competitive rates with good customer service
We used this company twice last week to book a couple of hotels in Marrakech. In both occasions they were the cheapest compared to other comparison sites. I rang the customer service to confirm the hotel name which was slightly different in the confirmation email. The agent was polite and professional. We would use onhotels.com again and would recommend it to anyone else to use. Thank you. M&A from yorkshire

Reply from www.onhotels.com
Best price and easy to book.
Having decided which hotel we wanted to stay in, I then went about looking for the best price. The price with onhotels was over £100 cheaper than the next best offer, for three nights with breakfast. It was easy to book online and I received a confirmation email and voucher to present at the hotel. Everything went smoothly when we arrived to check-in and we had a lovely stay. Would definitely recommend onhotels.

Reply from www.onhotels.com
Can't fault it!
Great price for the hotel, a friend paid over £20 more for similar room on same nite.

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Reply from www.onhotels.com
totally unacceptable standard of service!
I recently booked a night in London as meeting friends for a Christmas get together! So I wanted a cheap but good hotel and decided on the Beaconfields hotel near seven sisters.
When I arrived with my booking confirmation they told me they hadn't received my booking and were full with nothing they could do to help me! They then said that they don't take the money for the room but my account says otherwise!!
I have since rung the helpline to get my money refunded and they haven't done anything about it still nearly 2 weeks later!! Very poor service and I will not be using them again and would not recommend to anyone!

Reply from www.onhotels.com
Simple to use accommodation website
Easy to use and an excellent online response. Great pricing.

Reply from www.onhotels.com
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