Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I co... See more
They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website... See more
Company replied
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
first time
Easy and convenient site to look for a hotel and book it. I have't noticed before this booking site. Nice found it now.
22 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Kati. Please don't forget to bookmark us so you don't forget about us!
Best price
Found this hotel through Hotelscombined - definitely the cheapest possibility. Very happy with ease of booking and price! Would definitely recommend.
22 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Adventurewild for your feedback and for recommending us. Don't forget to bookmark us to keep saving on your next hotel reservation.
staff
there was a mistake in the reservation and we were able to help change the reservation
21 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Susana. As you mention, you made a mistake booking a single room (The description for your room type was "Single Room - Standard Single / Twin For Sole Use") but you wished to book a double room.
Unfortunately, as advised during the booking process, the cancellation policy for your booking was "Non Refundable Booking. It will not be possible to amend this booking after it is made". In this kind of booking amendments are not permitted, so we weren't able to change the reservation from single to double or to cancel the booking. We are very sorry about this, but after contacting the hotel, they refuse to make any change.
The classification of rooms
The classification of rooms is confusing,eg "triple" when the actual hotel website has no such term, but uses premier or deluxe.
21 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Dr. Singh. Terms like Premier, Deluxe, Junior... are a bit "subjective" and it varies from hotel to hotel (in terms of amenities, views from the room...)
Single, double, Triple (sometimes called double with extra bed) it's a very objective term and it refers to the occupancy of the room (number of guests staying on that room).
The website of the hotel doesn't mention the word "triple" but you they ask you how many adults are going to stay in that room: 1, 2, 3 or 4. We hope this clarifies your question. If not, please let us know.
Excellent Value
Booking was dealt with professionally with very quick response with documentation. A glitch on my computer caused me to contact to have a document resent - which was completed effectively within the hour.
Would use to book another.
21 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Tony. Comments like yours make us very happy.
Extremely competitive rates outstanding
Legitimate site, able to offer a rate almost $250 lower than other sites. I rang hotel to confirm booking within 2 days thank you for an excellent medium in which to book a 5 star hotel
21 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Karl. Please don't forget to bookmark us to keep saving on your next hotel reservation.
Cheap but slow.
Good price. Information on the reservation to get to the hotel until the next day. This is very late.
20 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Lukas. We send the confirmation to the hotel immediately after receiving the payment. Nevertheless, the hotel can take longer to upload the details of the reservation into their system; although the room is locked.
Reply from www.onhotels.com
Thanks Francois for your feedback. Don't forget to bookmark us to keep saving on your next hotel reservation.
Booking through on hotels
Selected onhotels as offering the best rates in the hotel that I wanted to use. Booking was easy and I received a good confirmation e-mail swiftly. I would certainly use onhotels again and recommend them
20 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot I C for your review and for recommending us.
Reply from www.onhotels.com
Thanks for your review Michael
One night in London
My girlfriend and I stayed in a hotel for one Friday night in London just before Christmas in a double room including breakfast by Hyde Park for only 26 pounds for both of us.The hotel I rate as average but for the price a real bargain find.
19 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Patrick. Don't forget to bookmark us to keep saving on your next hotel reservation.
refunded one of our party of 4 without any difficulty
V good
Refunded 1 of our party of 4 without any fuss
19 January 2016
Unprompted review
Serieus Service, no problems
We booking from Netherlands. ...no problems
19 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review M Kohnert. Don't forget to bookmark us to keep saving on your next hotel reservation.
Quick and easy
Onhotels.com offer for hotel Turim Suisso Atlantico in Lisbon was quite affordable to me and cheaper comparing to others (like booking.com, hotels.com etc). It was my first experience with onhotels.com. That's why I evaluated them with 4 stars (so that they would be continously motivated to do their best).
19 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Slavica! For sure we'll keep the hard work.
Excellent experience
The whole experience was easy from beginning to end. I got a price that was half that of the other discounted sites and the booking process was easy and efficient.
18 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your feedback Lindsay. Don't forget to bookmark us to keep saving on your next hotel reservation.
polite people
very professional attitude and changed details on request
18 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Paul. We are very proud of our Customer Service Team.
Reply from www.onhotels.com
Thanks a lot for your review Eran. Don't forget to bookmark us to keep saving on your next hotel reservation.
Great price and service
I was a littler nervous booking with OnHotels as the price seemed too cheap to be true but I confirmed my booking with The Aria and everything was fine
18 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your review Joanna. If you enjoyed our rates, don't forget to bookmark us to keep saving on your next hotel reservation.
Reply from www.onhotels.com
Thanks John for your feedback.
Wide choice
Wide variety of hotels with lowest price compared to other websites we checked.
16 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your comments Fiona. Don't forget to bookmark us to keep saving on your next hotel reservation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.