Water Coolers Reviews 9

fresh water beautiful water dispenser and fast delivery

Not even worth the one star but would not allow to to post without it! Charged an annual fee for a service they fail to provide, this has happened for the last 3 years! Stay away from them at all costs - complete rip off company and shocking customer care!

Horrendous customer service, they just ignore emails. They lie by saying you can pay monthly then hit you with an invoice for annual payment. Their own complaints procedure is ignored. Disgusting outfit

DO NOT USE BLUE MOUNTAIN WATER!!

THEY ARE SCAM ARTISTS and have horrible customer service!!!

they will give you misc charges and not pay you back money they owe you.

additionally there water has a very odd flavor

seriously horrible company

Had an office water cooler from Bluemountain for some years. No problems with water delivery when in use.
Called to say we were moving offices and to collect the water cooler.
2 years later we are still getting bills and Bluemountain are saying they never had the call and it must be in writing.
So we have now paid for 2 years of water that was never supplied, a contract to service the machine that never happened and a bill for the water cooler itself for an additional £500! For a 10yro old machine that they never serviced!
So if you use them, make sure to do EVERYTHING IN WRITING/EMAIL and keep copies or they will rip you off.

This lot constantly spam to our charity mailbox, this despite being requested many times to stop.
Do you really want to do business with a company with such low standards ?

We currently rent a Zip HydroTap and we are very pleased with the service, they come and clean it every few months and the technicians are very polite. We did have a problem with a broken tap but they came the next day to replace it.
Would recommend to everybody.

There is an excellent range of water coolers which made it difficult to choose. We went for the Enki Mains Fed Water Cooler. It was a very easy process, no problems whatsoever. The purchase was immediately confirmed and a delivery day/installation was given for the next working day. Delivery/installation was done by one of their fully trained staff members and it was delivered the next day. It was up and working literally within 10 minutes. The water Cooler looks great in our office, so much so we are considering another one. This is how all purchases should be, no problems, easy transactions, delivery as promised and top quality products. I would definitely recommend Blue Mountain Water, they have set the standard very high and wish all sellers would be as good as them.

Finding a reliable water delivery company is not as easy as it looks, there are very few water cooler company reviews so below I will give you my opinion on the mater.
The office water coolers industry has been plagued by companies offering cheap water coolers (rented or purchased) that don’t live up to the service or standards stated by the company.

I started using Blue Mountain Water (aka onewater.co.uk) just over 10 years ago I started with a small bottled water cooler which I rented with a plan where they just delivered the water/cups on an automated time table and when I needed more or less they were more than helpful to accommodate my needs. Since my first encounter with Blue Mountain Water I have rented/purchased many mains fed/bottled water coolers and water boilers and have always received the same reliable speedy service every time (not to mention they always have the best prices).

Delivery/ installation
When I place an order I usually have it the next day and if it’s not the next day it’s that day after, there installation service is painless and simple and they come every few months to clean and maintain the coolers they let me know in advance when they are coming and also ring again an hour before they turn up.

Customer service
Every time I ring I only have to wait seconds till its answered and the person who answers the phone always deals with my enquiries and knows exactly what I discussed last time. Very easy, fast and patient, they confirm everything through email and keep me updated with the progress of my orders.

Maintenance
One of the coolers I have stopped dispensing hot water so I rang Blue Mountain Water and 3 hours later they were there fixing it, sadly it couldn’t be fixed so they replaced the unit there and then, it took a total of 4 hours from my first phone call to fix the problem!

I have never had such an excellent service before. Thanks Blue Mountain Water I hope to do many more years business with you.