ONEONE SWIM Reviews 

810
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, describing it as unresponsive and unhelpful when trying to resolve problems. Customers frequently experienced extremely slow shipping and considerable delays in receiving their orders. Furthermore, numerous individuals faced major difficulties with the return process and obtaining refunds, often waiting for extended periods or not receiving them at all, even with proof of return. However, some people were satisfied with the product itself, praising the good quality, comfortable feel, and flattering fit of the swimsuits. Conversely, a few other people also felt that the sizing was often inaccurate or inconsistent, and some noted a decline in product quality over time.

What people talk about most

Order

Users describe significant dissatisfaction with the ordering process, often experiencing lengthy delays in... See more

Return policy

Clients share negative opinions on return policies, with many reviewers reporting significant difficulties in... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction regarding sizing and... See more

Customer service

Consumers find customer service to be extremely frustrating, with many reviewers rating it as "horrible" or... See more

Refund

Customers consistently express significant dissatisfaction with the refund process, with many reporting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 2 out of 5 stars

Suits are great I’ve had success with ordering multiple times, but customer service is horrible. I ordered a suit that took 2.5 weeks to even ship so I didn’t need it anymore. I’ve returned in the pas... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more


Company details

  1. Swimwear Store

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.7

Poor

TrustScore 2.5 out of 5

810 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(810)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Was a loyal customer and then got scammed

I have ordered multiple swimsuits from them over the past two or three years. So I’m very well-versed and how their website and process works. Recently, I tried to return a suit because the top did not fit. They told me that the item was under a “policy” that they had that it was discounted, not final sale, but discounted so I cannot return the item. As I said, this is not the first time I’ve ordered or viewed their website before so I know the discounted items are always marked in red on their website, and I went back to view my order to ensure I did not make a mistake and it was not stated anywhere that my item was in anyway discounted. They refused to give me a refund and then ghosted me via email which is the only way you can return an item so I am out $72 and I will never be ordering from them again. Also, it takes over a month to receive your order.

24 March 2025
Unprompted review
Rated 1 out of 5 stars

7 weeks and I still have not received my refund!!!

Awful. I ordered after being targeted by an Ad on Instagram. I had to return a few items and they did not respond to my request for return since that is their process. I turned to IG and left a comment asking for help. They immediately erase the comment so people would not see anything but likes on their social. They then dragged their feet for several other days. FInally they sent me. return label which I used immediately. That was the last week of January. It's March 17th right now and I still have yet to receive the refund. I wrote them 12 days ago and they promised it would happen within a week. I had to follow up again today. And they're still making me wait on it.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Fav bikinis

The Kameron & jet bikini sets are my favourite. I own a few and plan to buy more. They are perfect for sauna, cold plunge, swimming and lounging. They look sexy while being comfortable.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality and Experience

It was an easy shopping experience and the swimsuits are great quality. The color vibrancy has not faded and the design is very unique! I also love the coverage especially with the top. There is a bit more material on the side of the top which I love because it prevents spillage of the underarms/armpits. Overall, a really well made swimsuit set!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Fav bikini brand

literally, my favorite bikini brand. I buy 100% of my bathing suits from here because they’re reasonably priced and always fit perfectly. xx

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The best out there…

The best quality bathing suits out there. Hands down! The fit is amazing, color and styles options are super cute and their customer service is amazing. I am a huge fan! ❤️💋

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I got an international delivery and the…

I got an international delivery and the online support real was always really fast to answer my questions. The swimsuits are lovely and the colors really pop, a lot of random girls asked me where i had bought them. I’ll totally but again!!

21 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They took my money and never sent the bathing suit. The phone number doesn’t work, customer support portal doesn’t send. They will not answer my phone calls because the phone number online doesn’t work and won’t respond via instagram. I will be pursuing legal action.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

High quality items

I live in Florida and have my fair share of bathing suits. These are some of the cutest bathing suits I’ve ever worn and they fit really well and are nice and flattering. Both suits that I bought are really nice material. They have a thickness to them that’s high-quality. I will definitely buy again

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Not gonna lie

Not gonna lie, the shipping is painfully slow. But the product makes up for it because these bikinis are ELITE. Just order well ahead of your vacation.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

My favorite bikinis!!

One One bikinis are my favorite bikinis, and I’ve tried them all! This brand- the colors, prints and cuts are all incredible and the very best. I’ve had a few of them for over 5 years now and they still look brand new.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

ONE ONE is my go-to bathing suit brand

ONE ONE is my go-to bathing suit brand! I love how there are so many different styles and colors, all while being extremely durable and comfortable. If your debating purchasing a swimsuit, this is your sign to do it!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand - they are super flattering and have amazing designs. I really like how you can buy individual sizes between top and bottom, which works nicely for my body type, and they have different bottoms based on how cheeky you want to be. Couldn’t recommend more!

1 February 2025
Unprompted review

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