ONEONE SWIM Reviews 

810
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, describing it as unresponsive and unhelpful when trying to resolve problems. Customers frequently experienced extremely slow shipping and considerable delays in receiving their orders. Furthermore, numerous individuals faced major difficulties with the return process and obtaining refunds, often waiting for extended periods or not receiving them at all, even with proof of return. However, some people were satisfied with the product itself, praising the good quality, comfortable feel, and flattering fit of the swimsuits. Conversely, a few other people also felt that the sizing was often inaccurate or inconsistent, and some noted a decline in product quality over time.

What people talk about most

Order

Users describe significant dissatisfaction with the ordering process, often experiencing lengthy delays in... See more

Return policy

Clients share negative opinions on return policies, with many reviewers reporting significant difficulties in... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction regarding sizing and... See more

Customer service

Consumers find customer service to be extremely frustrating, with many reviewers rating it as "horrible" or... See more

Refund

Customers consistently express significant dissatisfaction with the refund process, with many reporting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 2 out of 5 stars

Suits are great I’ve had success with ordering multiple times, but customer service is horrible. I ordered a suit that took 2.5 weeks to even ship so I didn’t need it anymore. I’ve returned in the pas... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more


Company details

  1. Swimwear Store

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.7

Poor

TrustScore 2.5 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(810)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Short Sleeve Bikini Review

I love the suit that I have from ONEONE Swim! It is a short sleeve top paired with high waisted cheeky bottoms! I get so many compliments when I wear this swimming suit! It is so comfortable, high quality material and very flattering! It makes me confident when I wear it and I love that I feel comfortable in it as a mom to three kids! Highly recommend this suit! It gives off a sporty surf girl vibe! Love it!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Sportswoman’s Guide for Bikinis

One One Swim is beyond solid store for Bikini products. Well made, with their products are engineered for flattering appearance and to last. I buy a new set every year but I’m still wearing item I bought three years ago. Highly recommend.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely swear by this brand!

I absolutely swear by this brand. I have struggled for years and years to find bikinis that are not only comfortable but flattering, and one one does just that. There is so much variety in styles and so many different colors and patterns to choose from. I never have trouble finding a cute suit. One of my favorite things about this brand is the fact that you can choose the coverage that you prefer. Also, if you like a color or pattern, but don’t necessarily like the style, they have that color and pattern in multiple other styles. There is literally no other brand that I would rather wear.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY

I’ve been a customer for a few years, but the quality and sizing of the items I recently received were nothing like what this company used to offer. The fabric felt cheap, the sizing was way off, and worst of all, it took over a month just to receive the package.

When I reached out to customer service, they refused to offer a refund OR exchange because I used a 15% off discount code, and gave no explanation for the long shipping delay. I've seen their refund & exchange policy change on their website multiple times. This company has gone completely downhill and I won’t be ordering from them again.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE

DO NOT PURCHASE. THEY DO NOT ISSUE REFUNDS.

The swimsuit I purchased did not fit correctly, so I worked with them to return the product. I paid for the return label. Once the product delivered back to them, I was told it would take 30 days to receive a refund. First off, there is no reason it should take 30 days to issue a refund. However, I just set a reminder to follow up in 30 days. There was no refund processed after 30 days. There was no refund process after 40 days. This is a seller that hopes you forget to check for the refund and keeps your money. I followed up with them after 45 days and they said the refund will be issued “this week”. Again, no reason for a delay. Extremely disappointing. A scam.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 6 pieces from this company in…

I ordered 6 pieces from this company in April 2025. I returned them less than two weeks later and still haven’t received a refund. They have a 30 day return policy which I met. Also if you spend $75 plus then you can return for free. They originally wrote back saying I missed the return window when it had only been a week since receiving the order, then they came back and said they must have made a mistake. Then they tried to say I had to pay to return which wasn’t true based on their $75 free return limit. This company has offered me exchange and store credit even though I wrote back multiple times that I just wanted a refund. I will not be purchasing from this company again. I’m concerned this is a fraudulent company that is trying to keep my money. I will be taking further action against them as this isn’t right and I wouldnt want this to happen to someone else.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

***SCAM*** STOLE MY MONEY

***SCAM*** I ordered items in several sizes as I wasn't sure what would fit. I returned the items immediately, and requested a refund. It has been well over 30 days, and they have still not issued my refund. The customer service I am emailing with is giving me vary vague responses on why they will not issue my refund. They have received the product I returned and now will not issue my refund. They are keeping my money and now reading other reviews, it sounds like many o9thers are having this exact same issue..... DO NOT BUY FROM HERE UNLESS YOU WANT THEEM TO STEAL YOUR MONEY

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Like most people here I made a return…

Like most people here I made a return on an order and two months in have not received a refund.

Updated: I reported them to the BBB and the FTC and sent proof to their email and got my refund the next day. I suggest anyone still waiting on their refund do the same!

17 April 2025
Unprompted review

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