OneFamily Reviews 

Within minutes of calling , call was answered ! Refreshing. The representative ( SAM ) was polite , friendly and very helpful. Achieved success well within a total of 10min ! Amazing.

Awful company to deal with. I was forced to use this company for my daughter’s CTF when the previous company switched it over. Her CTF has now matured and she’s been trying for ages to access her money. They seem to be trying every trick in the book to block and making up various excuses and generally make life difficult for her. It’s her money, not yours. She’s provided I.D now hand it over

Excellent service and communication throughout the entire 18 years saving.
Very transparent.

Absolutely A1. Customer service is top notch. Very friendly.

Wouldn’t allow me to have the money transferred through the bank account option. I consistently tried over a couple of days but it wouldn’t let me. Every time I had tried to verify with YOTI, it would log me out and ask me to sign it and try again. I had to get it through as a cheque and even then it took much much longer than expected. The only good thing about this is that there are multiple options of what you can do with your money.

Had to change my name on the account, but the messaging system seemed a big janky. Overall got it done, can't complain. They do send a lot of emails asking for you to review them, which is the only way to stop them from emailing. 🫠

Been a customer for 23 years… and had my first issue and chance to see how OneFamily would resolve. Had a withdrawal that didn’t arrive in time, so phoned up and spoke to a very rude Customer Service Agent named Angus. He was very patronising and just kept repeating himself instead of looking for solutions, he spoke over me loudly and kept placing me on hold. I can take late payments but will not put up with that. After 23 years I will close all accounts and switch to rivals just based on this alone. Absolutely shocking! Please think very carefully before committing to this company might look good on paper but when things go wrong that’s where they show true colours. I’ve actually never been this fuming to write a review but Angus touched a new nerve.

My enquiry was handled in just one phone call.

I wish all dealings were as easy

Our daughter does not have capacity to manage her own fund when turning 18. We received thoughtful & helpful advice from One Family on withdrawing her CTF, without going through the courts. Very much appreciated and top experience for us.

Lucy Harman recently called me regarding my Stocks and Shares ISA and also explained the benefits of a Lifetime ISA. She was extremely informative, professional, and easy to talk to throughout the conversation. Lucy took the time to explain everything clearly and made sure I understood all my options without any pressure. Her knowledge and friendly approach made the whole experience very positive, and I really appreciated how helpful and patient she was. Excellent customer service — I would highly recommend speaking with her.

From start to finish it was so easy to withdraw my money

I open child trust fund when my daughter 1st Birthday and now she 18 years old and the money that saved for her future helped her a lot. I will be opening one for my granddaughter soon. Because it will help her in the future too. I recommend child trust fund.

I have applied for my child trust fund 6 months ago and still have not received my letter and cheque

outpreformed by smp500

Brilliant Timing & Delivery. Thank you

I requested for my title to be changed as i wanted to access my money and had changed my name years ago. The process was very smooth sailing and the team had it changed the following day. Very quick very efficient!

Great savings for your kids but absolutely terrible website, takes hours to go through the withdraw process as just stays on loading, they also use yoti as there id verification with is utterly terrible.

Sherry who dealt with me was really understanding with setting up the account for me and made it really easy for me.

Lara was so helpful, patient and thorough explaining everything to me today during our phone call about my child's trust fund & also set me up with a junior ISA for my other son. Nothing was too much bother for her and she really made the situation so stress free and put me at ease throughout. Thank you Lara!!

This is great