One Click Plants Reviews 

2,795
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 844 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that their purchases always arrive securely packaged in wonderful condition. People also genuinely appreciate the wonderful selection of healthy, vibrant plants, the helpful labels, and the clear, easy-to-use ordering website. Buyers often mention the friendly drivers and express complete satisfaction with their overall purchasing journey from start to finish. However, some customers also noted receiving items that were significantly smaller than expected or of lower quality than anticipated. A few people additionally mentioned occasional disappointment with plants arriving damaged or failing to thrive after planting.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the healthy condition and excellent... See more

Quality

Clients share positive opinions on quality, consistently highlighting the healthy condition and excellent... See more

Delivery service

Consumers express satisfaction and appreciation for the delivery service, noting that orders arrive very... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy the website and... See more

Service

People report positive experiences with service, highlighting quick delivery and excellent plant conditions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering my plants was easy. Delivered ontime upright by Solomon as stated on the box. Once opened the plants looked really well except 1, the Delphinium, was damaged and didn't look good. Watered the... See more

Company replied

Rated 5 out of 5 stars

Plants arrived yesterday after only ordering on Thursday evening - I was mega impressed with this. All arrived beautifully individually packaged and labelled with 8 in a box. I had 3 boxes. All potted... See more

Company replied

Rated 5 out of 5 stars

I have, so far, placed 2 orders from One Click plants. They were delivered very quickly, in perfect condition. I definitely recommend them and will be placing further orders.

Rated 5 out of 5 stars

Have just received my delivery of plants, very fast delivery at that! So well packaged and I loved the extra note about how the packaging can be used in the garden (my note said Brett packaged my orde... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden
  4. Plant Nursery

Written by the company

One Click Plants is your trusted online destination for premium-quality outdoor plants, delivered straight to your door with care and convenience. Based in the UK, we specialize in offering a wide variety of vibrant garden plants to suit every outdoor space and gardening style, all at exceptionally reasonable prices. Whether you’re looking to create a colourful flower bed, enhance your patio with beautiful blooms, or find the perfect gift for a green-fingered friend, we’ve got you covered. At One Click Plants, we believe that adding greenery to your garden should be easy and enjoyable. That’s why our user-friendly website and app allows you to browse and shop with confidence, knowing every plant is carefully selected for its quality and vitality. Our commitment to excellence doesn’t stop there—we pride ourselves on fast, reliable delivery, ensuring your plants arrive in perfect condition, ready to flourish in their new home. Customer satisfaction is at the heart of everything we do. From our exceptional customer service to our detailed care guides, we’re here to support you every step of the way. With hundreds of 5-star reviews on Trustpilot, we’re proud to be the go-to choice for outdoor plant enthusiasts across the UK. Experience the joy of gardening with One Click Plants—your partner in creating beautiful, thriving outdoor spaces.

One Click Plants: Your Trusted Online Plant Store

Written by the company

About One Click Plants
At One Click Plants, we’re proud to be a small, family-run business with over 35 years of experience in the horticultural industry. We specialise in high-quality outdoor plants, offering a wide range of perennials, shrubs, trees, and flowering plants—all available to buy online and delivered straight to your door.
What Makes Us Unique
What makes us unique? We’re passionate about plants and work closely with trusted suppliers to ensure every item we sell meets the highest standards of quality and vitality. Each plant is carefully packed to arrive in perfect condition, ready to thrive in your garden. From fragrant roses and colourful perennials to hardy evergreens and seasonal favourites, our collection has something to suit every garden style and outdoor space.
Our Commitment to Customer Satisfaction
As a small family business, we care deeply about our customers. Our personalised service, expert advice, and user-friendly website make it easy for gardeners of all levels to find the perfect plants and have them delivered quickly—typically within five working days. With hundreds of glowing 5-star reviews on Trustpilot and an “Excellent” rating, you can shop with confidence knowing our customers love what we do.
Visit Our Knowledge Hub
Looking for gardening tips, inspiration, or advice? Visit our Knowledge Hub to explore a wealth of helpful articles on everything from plant care to garden design. https://www.oneclickplants.co.uk/blogs/news We add new blogs each month, ensuring you always have fresh ideas and expert guidance to help your garden flourish.
Shop with Confidence
Whether you’re creating a new flower bed, enhancing your patio, or searching for the perfect gift for a green-fingered friend, One Click Plants is here to help. Shop online today and discover the joy of gardening with a trusted partner by your side.

"I Would Highly Recommend Them!"

"Excellent products, reasonable prices, and very quick delivery."

"Excellent products, reasonable prices, and very quick delivery."
"Having found this company after a friend sent me a tree as a present, I have used them three times. Products are excellent, prices are really reasonable, and delivery is very quick. I would highly recommend them!"

Contact info

DOWNLOAD OUR APP FOR 5% OFF

ENJOY 5% OFF WHEN YOU CHECKOUT VIA THE APP (Exclusions apply)

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,795)

837 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plants arrive well pack and on time

Plants arrive well pack and on time - never dissapointed with the quality of the plants

26 July 2026
One Click Plants logo

Reply from One Click Plants

That’s lovely to hear, Monica — thank you so much for ordering with us again! We really appreciate your continued support.

Rated 5 out of 5 stars

quality plants

good quality plants/ shrubs, excellent packaging from your team
only wishing the plants to grow well as per the instructions as last time I lost most of them probably because of the weather

25 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you for your kind words and support, Rajesh. We’re so pleased you’re happy with your plants.

Rated 5 out of 5 stars

Have just received my delivery of…

Have just received my delivery of plants, very fast delivery at that! So well packaged and I loved the extra note about how the packaging can be used in the garden (my note said Brett packaged my order and he done a great job!) The extra bamboo canes was a bonus as I’ll use them in future projects! The plants all seem to be in good condition, I had also ordered 4 pots of perennials and I didn’t know what they would be but was very pleased with the selection it was a nice surprised to find out what I had got. Will definitely order again

29 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

That’s so nice to hear, Daisy — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 1 out of 5 stars

Ordered 3 plants

Ordered 3 plants , received early DPD notification, then received an email , 2 of the plants not available , they would choose 1 alternative and I could choose the other , I have asked for a 100% refund , we will see what they say . Will not use again

20 July 2026
Unprompted review
Rated 1 out of 5 stars

The description and photos on the website look nothing like the plants I received today.

The description on the website and the photos showing euonymus green spire balls look nothing like balls and nothing like the photos on the website.

This was my first and last purchase from one click plants.

24 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

Hi Karen,

Thank you for your feedback, and we're very sorry that your first experience with us was disappointing.

After receiving your photos, we were able to confirm that the incorrect plants had been picked and dispatched in error. The Euonymus Green Spire shrubs you received are a different product to the Euonymus Ball topiary shown on our website. This was a genuine picking error, and not a case of our website images or description being inaccurate.

As soon as we identified the mistake, we apologised and offered to either send the correct Euonymus Ball plants you had ordered while allowing you to keep the incorrectly supplied shrubs, or provide a full refund. We also sent a £5 gift card as an apology for the inconvenience caused.

We sincerely apologise again for this mistake and appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, and the plants supplied where fantastic quality. Very well packaged and arrived in perfect condition. Highly recommended

24 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

Thanks so much for your review, Steve. It means a lot to know you’re pleased with your plants and the service you received.

Rated 1 out of 5 stars

Very poor experience

Olive tree delivered perfectly via one courier. DPD not even bothering to try and find my property properly to deliver the planter. Now stuck with a tree and unable to plant, and because of location at risk of having it stolen until I can get the planter. Comms from one click really really poor - has been over 24 hours now and no response to my emails. Very disappointing indeed.

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Plants arrived but with no instructions…

Plants arrived but with no instructions about planting (pond plants so I needed to know how deep to position them). The leaflet said to call for help but I couldn’t get a human to answer. The plants have died. A shame.

26 May 2026
One Click Plants logo

Reply from One Click Plants

Hi,

We're very sorry to read your review, however we're struggling to match your comments to any order we've fulfilled.

The plants you've purchased from us were 2 Olive Trees, 3 Ferns, 3 Verbena bonariensis and 3 Scabious. We don't currently sell pond plants, and we also don't include a leaflet advising customers to call for help, so we believe there may have been some confusion with another retailer.

If this review is intended for One Click Plants, please could you contact us with your order number? We'd be more than happy to investigate this for you and resolve any issues as quickly as possible.

Thank you

Rated 5 out of 5 stars

Superb quality …

I have bought several plants from them now, each arrived in great condition and well packaged. There’s a great variety and they are reasonably priced . I would highly recommend them!!

3 July 2026
One Click Plants logo

Reply from One Click Plants

Thanks so much, Michele. It means a lot that you’ve come back to us — we’re so glad you’re happy with your plants each time.

Rated 5 out of 5 stars

Excellent service

Great price, fast delivery, quality plants

2 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you so much, Jonathan — we’re really glad you’re happy with your order.

Rated 5 out of 5 stars

Quality plants

Great prices, well packaged and fast delivery, quality plants now growing well in my garden

29 June 2026
One Click Plants logo

Reply from One Click Plants

That’s so nice to hear, Pam — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 1 out of 5 stars

Still waiting for my order

Ordered a plant on 3rd July, despatch was supposed to be 2-5 working days, the next day we had an email to say it had been despatched and a DPD notification to say they are expecting our parcel…..
It’s now the 13th and we haven’t heard a thing. So that was my first and last order with this company.
It wouldn’t be so bad but they say you can’t cancel the order after despatch without charging you!!!

4 July 2026

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