One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable throughout the entire journey. Consumers note that advisors are always readily available to answer any questions and patiently explain complex financial steps very clearly. Some people were satisfied with the seamless handling of multiple different services beyond basic mortgages, including comprehensive home insurance and property wills. Reviewers also noted the swift and efficient professional support provided consistently during various remortgages and subsequent property purchases over the years. People genuinely appreciate the dependable guidance that successfully makes first-time house buying completely stress-free and easily manageable.

What people talk about most

Staff

People report positive experiences with staff, highlighting a professional and knowledgeable service from... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

Customer service

Users describe positive interactions with customer service, noting that staff are always available to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company, great team and great communication

Want to say a big thank you to the team at One 2 One solutions, after struggling to find a mortgage that would accept us I spoke to Niall and fair play he worked his magic and got us a mortgage. Excellent communication from start to finish with Niall and Michael. If your looking for a mortgage then these are they guys you need to see. Today we got the keys to our house.

Thanks guys.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

mortgages and insurance

Can’t thank Niall and his team enough for the advice and sorting my mortgage out,
They made it so easy, I would definitely recommend this business to anyone looking for any mortgages or insurances

29 March 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional

Fantastic and professional company. Extremely helpful and helped to put concerns aside. Easily contactable and would highly recommend. Have used one2one for finding a mortgage and for putting house up for sale. Wouldn’t hesitate to use again.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

Top-notch and professional

One2One Mortgage Solution was recommended to me by a friend and I am so thankful. Niall and his team were so helpful every step of the way despite several property-related delays and course corrections in the process of buying our first home. Customer service is definitely a priority with this company and it shows.

2 January 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic independent mortgage…

Fantastic independent mortgage advisors.
One2one provided me with personal advice and options to guide me through my recent purchase.
The staff are always friendly and honest and will support wherever possible.
5 star quality from start to finish.

29 December 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Customer service was excellent with all queries answered promptly and they could not do enough for us; from the start of the process to the completion of our remortgage. I have used One 2 One Mortgages for a number of years and would recommend them to anybody looking for mortgage or other financial advice.

27 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent guys

Excellent guys, helped us with our first mortgage and were extremely informative in what was a confusing time. Also helped us find a great deal and worked quickly and effectively to make sure we didn’t have to do much.

Thanks guys,

Ellis and Shannon

25 December 2019
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Niall and the guys in the office are fantastic. Can’t fault them and the service provided whatsoever.

25 December 2019
Unprompted review
Rated 5 out of 5 stars

6 Stars ⭐️

No surprise that I’ve just looked on Trust Pilot and found 39 5 star reviews and not a single review appraised at less. Firstly I’d like to thank Niall for taking the time to explain the entire process to me as a first time buyer. Niall found us the most suitable lender whilst ensuring that the principles of the mortgage suited us best. He also found us applicable insurances to ensure that should we fall on hard or unfortunate times, our home won’t be an issue. Jordan and Michael also both provided plenty of correspondence to ensure that we were both kept in the loop with where we were in the process and also called following completion to make sure we were completed and content. Extremely professional business and so polite and courteous. They are based in South Wales but I bought in Telford, and the entire process was handled over the phone, so do not let your location limit you from using this great service. Thankyou all very much, from Reggy and Charlotte.

23 December 2019
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company to…

I can highly recommend this company to anyone looking to get a residential or buy to let mortgage. Steve and the team are there through every step and keep you informed of the process and assist with dealing with the solicitors. We have used them on a number of occasions now and wouldn’t go to anyone else. They are very professional and make daunting decisions a breeze. Thanks so much.

20 December 2019
Unprompted review
Rated 5 out of 5 stars

First time buyers

As first time buyers we didn’t really know where to start but the whole team at one2one where so helpful and explained the process from start to finish. We received regular updates throughout and from having the offer accepted everything was completed within 9 weeks and wasn’t faced with broker fees at the end. Thank you Niall!

Lauren and Nick

20 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Steve and the team always go above and beyond with anything we needed. We have used the one2one team a number of times and highly recommend them.

19 December 2019
Unprompted review

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