One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable throughout the entire journey. Consumers note that advisors are always readily available to answer any questions and patiently explain complex financial steps very clearly. Some people were satisfied with the seamless handling of multiple different services beyond basic mortgages, including comprehensive home insurance and property wills. Reviewers also noted the swift and efficient professional support provided consistently during various remortgages and subsequent property purchases over the years. People genuinely appreciate the dependable guidance that successfully makes first-time house buying completely stress-free and easily manageable.

What people talk about most

Staff

People report positive experiences with staff, highlighting a professional and knowledgeable service from... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

Customer service

Users describe positive interactions with customer service, noting that staff are always available to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Home At Last

From the initial meeting with Gemma we just knew her enthusiasm and professionalism would help us with our mortgage requirements. It wasn’t an easy process for Gemma as my age didn’t help and we were hoping for a mortgage over a certain period of time and a monthly payment that was most definitely affordable.

With this in mind she set to work for us constantly keeping us informed of each process, we knew she had others clients to deal with all of which had different requirements yet she managed to answer both our phone calls and emails .

We eventually got the news that our mortgage was in place at the monthly rate we required and over the period of time stipulated. She was absolutely brilliant and so approachable, I would definitely recommend Gemma to act as a Broker, her work ethics are impeccable..Thank you again Gemma

31 October 2022
Unprompted review
Rated 5 out of 5 stars

I used this company to purchase my…

I used this company to purchase my property, the service I received was absolutely fantastic… nothing was too much trouble, James and the team couldn’t do enough for me from the very start, would definitely recommend One2one estate agents, look forward to working with you all in the future… regards dean

24 October 2022
Unprompted review
Rated 5 out of 5 stars

We Used one2one as our brokers for our…

We Used one2one as our brokers for our mortgage. James Parfitt in particular has been outstanding, he was there to help with any questions we had and went above and beyond for us. I would recommend anyone to use one2one they have been superb.
Thank you again!

24 October 2022
Unprompted review
Rated 5 out of 5 stars

My first experience using one2one was…

My first experience using one2one was nothing short of fantastic. Dealing with James Parfitt personally I found that he would go out of his way, above and beyond to help in anyway possible. James helped me with both selling and buying a property and made the experience easier and straight forward for such a novice as myself. I would recommend one2one and James in particular to anyone and everyone looking to sell or buy a property.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish!

Thanks to numerous recommendations from friends and family we found Niall and Zoey at One2One who made the process of buying our first home so quick and easy. Going into the process pretty clueless, we were guided every step of the way. Not only were the team professional, we felt they genuinely wanted the best for us. Always there to give advice and answer our questions. Would highly recommend. Thank you Niall and the team for making this experience as stress free as possible!

7 October 2022
Unprompted review
Rated 5 out of 5 stars

As a First Time buyer

As a First Time buyer, the whole process is daunting and quite stressful. However, James and Gemma at One2One have been nothing short of phenomenal in guiding me through the process.

Gemma especially, took my case and I've got a DIP in hand.

For anyone in my situation, I couldn't recommend them enough.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Used one2one recently as our brokers for our mortgage. James Parfitt in particular was outstanding, he was there to help with any questions we had and went above and beyond. I would recommend one2one to anyone, thank you again!

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Can't recommend highly enough

Excellent service and results, I've been a customer for many years now and would never consider using anyone else. Most recently Niall and the team have shown me outstanding levels of support during a particularly difficult situation, and have made the whole thing so much easier, on top of delivering their usual 5 star service standards - my most heart-felt thanks to you all!

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service!!

I was recommend One 2 One mortgage solutions by a friend and now I know why. Very professional service and managed to get me the best mortgage deal I could find by far! Niall (and Jordan) are very helpful and prompt at responding to questions and made the mortgage process very simple for me who is a 1st time buyer. Highly recommend them to anyone.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Went with one2one as they were…

Went with one2one as they were suggested to me by a friend, all the staff have been amazing and answered any questions I have had as soon as I have them, definitely glad I went with one2one.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Firm & Service

Would highly recommend the firm,Niall and his team provide an excellent level of bespoke service.

I am fortunate to have known Niall, since school but also in a professional capacity. I have seen him develop into a wonderful mortgage broker, and then set up this firm.
Without hesitation, his professionalism and knowledge ensured that his firm was my choice for completing my mortgage.
Wonderful end to end service. Informative, covered all the options that were available and up front about the no obligation service they provide.

26 July 2021
Unprompted review
Rated 5 out of 5 stars

Don't Look Anywhere Else

What an awesome company. Going through my first remortgage and the whole team were amazing. Kept me up to date with every step, answered any questions I had. Guided me through the whole process expertly. Would highly recommend and will definitely use again

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Amazing service from the guys at one2one, go out of there way to help you, Keep you up to date the whole time, highly recommend.....

2 May 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service from Niall and his…

Amazing service from Niall and his team. I contacted Niall after a referral from a family member and I’m so glad I did. Niall was professional, knowledgeable and found me a great mortgage product for my first home. I would highly recommend one2one mortgage solutions and will definitely be using them again for my remortgage and any other insurance policies. Thank you One2One mortgages for helping me step onto the property ladder and find my forever home! 😊

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Can't fault the service from Niall and…

Can't fault the service from Niall and his team. Just arranged our mortgage, home insurance and life insurance through these guys and everything was professional, easy and hassel free! I will continue to use them in the future. Thanks all!!

18 March 2021
Unprompted review

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