One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, consistently going above and beyond to assist, especially first-time buyers. The service is often described as seamless, efficient, and comprehensive, covering mortgages, insurance, and even solicitor recommendations. Reviewers highlight excellent customer service, noting clear explanations, quick responses, and continuous support throughout the entire process. The consistent positive feedback underscores a highly recommended experience for those seeking assistance with their financial and property needs.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific team members for their exceptional... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is an amazing company

This is an amazing company, we have been with them for years,Our mortgage advisors are Zoey & Abbey & they are both amazing, extremely professional, assist & support you with whatever you need, keep in contact with you from the minute you start until completion, I would highly recommend One2one mortgage

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Being a first time buyer I had absolutely no clue where to start or what the process entailed. James was very informative, clearly explained the process to me and kept me updated. I was never made to feel silly when I thought I was asking silly questions, or when I felt like I was being a pain. Now I'm currently in the process of buying my first home for me and my family with a mortgage offer in place and this is all because of James and one2ones help. Cannot thank them enough.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

First time buyer

I was a first time buyer so everything was new for me. My first consultation with James was great. He explained the buying process in detail and he helped me choosing the suitable mortgage. Applying for the mortgage was clear, easy and really quick. James was answering all my questions and made this process stress free. James is approachable and professional. I had a great experience so I would definitely recommend James and the company.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Great service

James was great at advising and helping us find the right mortgage. We was kept updated throughout the process by Amy , would definitely recommend

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Bought our first house with one2one. Abbey and Zoey kept us updated throughout the whole process and were easy to contact if we needed anything. Great service and highly recommend.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

One2one have provided an excellent…

One2one have provided an excellent service from start to finish. They put us at ease throughout the entire process of buying our first house, answering all questions with quick responses. Would highly recommend to anyone to go with One2One. Thank you so much.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company to work with. We contacted One2One when we wanted to move house and change our mortgage. Zoey, Abbey and Niall were always helpful, knowledgeable and quick to respond to any questions we had. Would definitely recommend.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Taking the stress out of moving

Buying and selling houses can be so stressful but with the help of James and his team it was a very smooth process. James was happy to answer any questions we had and would get back to us in a timely fashion.
We felt support throughout the whole process and everything was explained to us. Thank you James and the team

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough!

One2one were amazing throughout the entire buying process.
As a first time solo buyer, they made everything feel smooth and easy. Kept in touch regularly and nothing was too much hassle.
Everyone was so friendly and lovely.
Special thanks to Zoe and Abbey for supporting me all the way through x

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

James and his team has been amazing throughout. My mortgage request was far from easy however James did all he could to ensure it would be accepted and his hard work paid off in the end. I would definitely recommend him to anyone needing a mortgage.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I couldn't be happier with the service I received from One2One.
Zoey and Abbey were extremely helpful and efficient, they put my mind at ease and answered any questions I had throughout the whole experience straight away via a WhatsApp group which was incredibly useful.
I applied for my mortgage during a very difficult period of my life, both Zoey and Abbey were aware of this and couldn't have been kinder.
The process was smooth from start to finish and I wouldn't hesitate to use them again when my mortgage is up for renewal. I genuinely can't recommend them enough, and I will be advising all my friends and family to use One2One Mortgage Solutions in the future.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolute superstars!

Applying for a first time mortgage has always been a daunting thought for us however, from the outset James put our minds completely at ease. He was friendly, efficient and the process of applying for the mortgage went smoothly thanks to his expertise and guidance along the way. We are now moving into our first family home and couldn't have done it without him.
I can't recommended One2One Mortgage Solutions highly enough!!

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service by James

Exceptional service by James and the team. This was a complex mortgage application to say the least but James did not give up, he faced each challenge head on and kept me updated every step of the way. I can’t thank you enough for the many hours you had to sacrifice to get this over the line. Your determination and dedication are greatly appreciated, thanks James.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

I had an amazing experience with one2one mortgages, after searching for a while through different companies most that charge a fee I was pleased to find one2one mortgages where there are no fees for their service!
Not only that but the staff are brilliant, James was my mortage advisor and he was brilliant from start to finish, he replied instantly to my emails and was always available at the end of the phone if I had any questions.
He was very straightforward and always going the extra mile if needed, I can say with certainty that when my mortage is up for renewal I will be contacting James straight away.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Can't give Abbey enough praise for all the help she's given us in securing our first ever mortgage! It's been a bit of a rollercoaster of a journey but put us at ease every single time. Thank you for all your hard work and time. 10/10!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

James and his team made the whole process so easy. He was very honest and explained everything to us. This was the first hassle free mortgage we have done. Excellent service and all staff very professional. Will definitely be using them again.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

As first time buyers, we had very little experience of the mortgage market and one2one were recommended to us by a friend. They could not have been more helpful. From the beginning of the process, they not only set out of our options, but took the time to explain the positives and negatives behind each option, allowing us the opportunity to make informed and non pressurised choices as we progressed. They were also on hand to respond quickly to any questions we had, making us feel like nothing was too silly to ask. I have no doubt that the support provided to us by One2One has allowed us to obtain the best possible mortgage product for our circumstances and we could not be more grateful. I would not hesitate in recommending them to anyone.

7 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look