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ON1 Reviews 

3,208
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers had a great experience with this company. Many consumers highlight that the software offers powerful photo editing tools and useful features that make it a great alternative to other programs. Customers also appreciate the continuous updates and the fact that the platform provides numerous presets and tutorials to help users improve their workflow. Some reviewers were not happy with the AI face restoration feature, noting that it often alters faces unnaturally or replaces them with unfamiliar appearances. However, some people mentioned that the application can experience performance issues, such as slow loading times and unexpected crashes during heavy editing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the software for... See more

User experience

Clients share ambiguous opinions on user experience, as some reviewers praise the impressive features,... See more

Quality

Users describe ambiguous interactions with quality, noting that reviewers find the software fabulous for fine... See more

Application

Consumers find application to be a very powerful and feature-rich tool that allows reviewers to complete... See more

Upgrade

Reviewers mention mixed feelings about upgrade experiences, as some consumers found recent editions to be a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software is working perfect! The action-offer was great and worth-wile! There ware some payment problems. Normally in Holland we mostly pay with iDEAL/WERO, but this time this payment-method was r... See more

Company replied

Rated 4 out of 5 stars

I very much like the software...BUT...there are some serious caveats. The learning curve is steep. The video instructive courses are good but assume too much knowledge (incredibly frustrating and us... See more

Rated 4 out of 5 stars

ON1 Photo Raw 2024 worked flawlessly. Then 2025 & 2026 upgrades came with some nice new additions, but Super Select AI & Generative Eraser stopped working. The newest update added Restore AI, which... See more

Rated 5 out of 5 stars

Quick access. Easy navigation. Logical layout. Products explained in depth. Good pricing. Attractive discounts. Pay once and use with no subscriptions required or pushed. One other company went subscr... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Photographer
  4. Photography Service

About ON1

Written by the company

ON1

ON1

Get photo editing software for Mac and Windows from ON1. Our software offers everything photographers need to organize, edit, and share photos. Download our editing software for photographers at ON1.

ON1 is a leading provider of photo editing software for photographers. With a focus on ease of use and powerful AI-powered features, ON1 provides a complete photo editing solution for hobbyists, professionals, and everyone in between. The most popular ON1 application, ON1 Photo RAW, is the ultimate all-in-one photo editing application and raw photo editor. It’s like combining the best from Lightroom and Photoshop into a single application for photographers. This professional-grade AI-powered photo editor is a robust organizer, raw processor, layered editor, and photo effects app. Top it off with mobile and cloud integration, and photographers have a complete desktop and mobile workflow.

With the most incredible new AI-based technologies and features in years, ON1 offers photographers unique new approaches to how they edit, save time editing, and still achieve superior quality in their editing results.

Buy with Confidence

No Risk, No Questions Asked

No Risk, No Questions Asked

We care about your satisfaction. If you're unhappy with your software purchase within 30 days, we'll gladly refund you. For pre-orders, the refund period starts 30 days after the product's release.

For ON1 Everything subscriptions, you can receive a full refund if you cancel within 14 days of your order. After that, the payment is non-refundable, and your service will continue until the end of the term.

At ON1, we want you to have the best possible experience. If you're facing any issues with our photo editing software and have been in touch with our support team, we're here to help. Even if you're outside the 30 days, we can extend the money-back guarantee in these cases. Our dedicated team will work with you to resolve any problems quickly, so you can get back to photographing then editing your photos with ease.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(3,208)

349 reviews in the last 12 months

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Rated 5 out of 5 stars

ON1 moving to local processing

I don't always (and less often in the future) have a fast enough internet connection to utilize sever based processing. As Adobe is moving away from local processing and ON1 has mostly returned to local processing, I'm abandoning Lightroom (user since Version 2) and moving to ON1. Plus limited testing of local (MacBook Pro M2 Max 96gb) vs server based (1Gbs Fibre connection), local is usually at least 5 times faster. Hoping that generative expand will move locally.

1 July 2026
Rated 5 out of 5 stars

Great Customer Service

Have been using On1 Raw for several years but when I went to purchase the 2026.4 upgrade from an email offer it asked me to create an account rather than just sign in. Could not find my link to download although I had an order #. Contacted customer service and they were able correct the issue.

30 June 2026
Rated 4 out of 5 stars

I very much like the software...BUT...

I very much like the software...BUT...there are some serious caveats. The learning curve is steep. The video instructive courses are good but assume too much knowledge (incredibly frustrating and useless at times). The shadow tools don't work. They just bring down exposure on everything (verging on useless). The generative eraser tool doesn't work at all (I've given up trying). But there is a lot that I do like about the software and I have a sense the developers may make improvements (hopefully that's not just wishful thinking). I wouldn't automatically recommend you buy it. But I would recommend a thorough tryout and then decide for yourself.

29 June 2026
Rated 5 out of 5 stars

Back In The Saddle Again

Two of my favorite and go-to programs were either on sale or free. Because I am a low-income pensioner, I was forced to live without Effects and Re-size after having to purchase a new computer and discovering that my old program versions were no longer compatible. I loved loved loved these programs. So you can imagine how happy I was to discover the Anniversary Specials. It was easy to purchase from On1. Installation went smoothly. And these programs are a breeze to use. As a result, I am right back to where I left off. Thank you On1.

27 June 2026
Rated 5 out of 5 stars

Used Nikon Capture NX2 for years

Used Nikon Capture NX2 for years. Figuring out most things on my own. Only thing I can't do yet is to blur the background behind the subject, but with a gradient, so that the bottom of the photo (closer to the camera and subject) is sharp.

28 June 2026

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