Omlet Reviews 

BEWARE CUSTOMERS! Walk in run product for chickens heavily over-priced and poor quality as badly RUSTED after short of 4 years after purchase made in April 2021. Steer clear of this product! They only warranty this product for 2 years because it is made of cheap crap! I now regret it and received NO compensation following my complaint to Omlet so poor customer service as well unless you are buying their expensive and cheaply made products ! Update 12/03/2025 Heard back from Omlet today who are not willing to refund me for the very rusty walk in runs, very disappointed. Be very careful folks, they look good but won't last and only a 2-year warranty on such a pricey product might just tell you something about the lack of quality of the product. If I could post the pictures I shared with Omlet yesterday of mine you would see how shocking they look now. That's all folks and good luck! Update 18.03.2025 - so as a goodwill gesture the Customer Services Manager at OMLET refunded me 20% of my in excess of £1k payment in 2021 for this product. Better than nothing I guess, but fair ??? Ummmh am not so sure l! They are claiming to make and sell a quality product but only offer a 2-year warranty on it. Doesn't say much about the product in my view and heavily RUSTED probably after around or before 2 years, I just didn't raise other attention until later .... there are more robust and much better products on the market than this one! I wouldn't recommend it to anyone to be honest !

I felt the need to leave some feedback as this customer service experience has to be the most human like I've had in years. Janni was amazing, so helpful, human, personal, welcoming and efficient - the perfect mix and exactly how customer service should be. I placed my order confidently, in a swiftly manner and leaving with a great experience to order again in the future (I just hope everything goes well from this stage haha) - But Janni, thank you - you've made my life a little easier today, and that is rare in today's world! Xx

I don’t own one but my neighbours do and our garden is overrun with rats making their way to to coup where they evade any countermeasures delivered by our neighbours, sadly the council enforcement are dealing with this now, such a shame. I’m sure it’s nice to own chickens but it’s clear they attract a rat infestation and this product is not secure enough to avoid this problem or the terrible health risks associated with rat urine

PLEASE READ THE EDIT AT THE BOTTOM
I bought the biggest hamster playpen available, at around £70. It's lasted two playtimes. I've contacted customer service today so I'm awaiting a reply. It's disappointing that a relatively expensive product has lasted so little. The buttons are really tight and difficult to button and unbutton. They are also glued in from what I could see, so one just popped today because the glue doesn't seem to be strong enough. I like Omlet and this was my first purchase. Hopefully the other products they have last for longer.

EDIT:
The team were really quick to contact me. They sent me a new playpen. Customer service was great and like I said before, I really like the brand. Their playpen is the only hammy safe playpen I could find online and my hammy was really happy with it. Very glad she'll get a new one!

Found exactly what I was looking for and a great price with quick delivery and easy website to navigate

If you buy a dog bolster bed with legs, a base plate will be included to screw the legs into. I bought a bolster bed and legs from the outlet page (£5 less than new). No base plate was sent, and now Omlet want me to pay a further £16 for one!
Also the 10% discount code was not applied to my order, a problem that seems common according to previous reviews.
Customer service not prepared to help, so I shall be requesting a refund for the entire purchase.

Ordered a Guinea-pig enclosure to go around a hutch to get it spring summer ready for when they go back outside. As there are alot of cats in my area I noticed that even though I have dogs they would often venture to the hutch and I didn't feel happy and wanted to make sure Guinea-pigs were safe and comfortable. The order arrived 3 days before estimation which was fantastic. All the boxes arrived at the same time. The instructions were great, laid everything out and got it all together in about 3h. The c clips are a nightmare but after a few attempts, I managed to work out how to use the clips without my hands squeezing so hard. End result it looks amazing and it's better than I thought. The enclosures are pricey but I haven't seen any that are as good as this and if the mesh on the roof is too big for your requirements add a little extra mesh.

After original issues with our original purchase the team were very friendly and helpful. The replacement was perfect and communications throughout could not have been more polite or helpful. Thank you

I am really disappointed with the customer service. After trying to use a valid 10% discount and free shipping code it was not applied to my basket. After emailing the company I got a reply requesting that I send them a screenshot of my basket and the code I was trying to use. There was no response to this but I received another email from them a few days later saying hope everything was resolved when it wasn't.

I wanted to share my frustration with the Omlet Cat Tower, which has been a big letdown, especially considering its high price tag and the effort required to assemble it. I had high hopes for this product after seeing glowing reviews on social media, but it has fallen far short of expectations.

The main issue is the wobbliness of the tower. The structure feels unstable, which is concerning given it’s meant for pets. I’ve previously purchased £50 tension-fit cat trees from Amazon that didn’t require any drilling and yet felt far more robust and secure. By comparison, Omlet’s premium pricing and promises of quality have left me deeply disappointed.

What’s particularly upsetting is that even after all the time and effort spent assembling the tree, the poles and platforms continue to rotate. The poles are as tight as they can be, but the fact that this issue persists is disheartening. A product at this price point should not require constant adjustments just to feel safe for use.

The customer service advised me to buy ANOTHER pole to attach to the one I've already bought to stop the pole from moving or having a wall brace mounted (which won't stop the woobliness/rotating movement, but it would make it "less worse").

I didn't see any information about this issue on their website, so I felt prompted to share my negative experience so other cat owners don't go through the same frustrating process.

This experience has been frustrating and disappointing, and it’s hard to justify the cost of a product that fails to meet basic expectations for stability and reliability. I hope Omlet takes this feedback seriously to improve their product.

I purchased the rabbit run and tunnel. Quick delivery, the instructions were clear. I love the system, which means I can extend the run for the summer, as well as giving my girls full choice of their hutch and the outside.

Recently purchased a walk in run for my chickens. They have an Eglu cube. Delivery was good. Instructions were confusing to say the least, 2 people/2 hour build more like 2 people/7 hour build then another 7 hours to complete all the extras, attaching the cube, perches, roof cover etc
Received 11 boxes but you needed to open them all and the instructions weren’t clear as to what order you would need them in.
Husband is an engineer by trade and he struggled so wouldn’t recommend building it with a wife that struggles with knowing her left from right!
Definitely could be divorce material
Now it’s up it’s brilliant the girls love it
Unfortunately Storm Bert ripped the roof cover off but the run is intact, luckily we bought the Omlet screw in ground pegs!

I purchased an auto coop door a few years back which worked for a while but failed due to an error.

Omlet were very understanding of the issues caused by the error and stopped at nothing to immediately resolve the issue and apologise for the outcome. Great customer services - goes a long way to establishing a lot of trust in their brand, and creating a great reputation

my chickens love there run! its perfect

Always a joy to shop with Omlet! My budgie Buddy is definitely an Omlet shopper!

Fantastic customer service. I had a small problem which was resolved instantly. The company has been first class. The products are of the finest quality. Very happy.

The instructions for this cat scratcher are unnecessarily complicated. Despite having assembled numerous products over the years, including those from Omlet, these instructions were by far the most frustrating to follow. While a video guide is provided, the assembler’s hands frequently block the view, making it difficult to understand the steps.

After much effort, I finally got it assembled, and it has been set up for a couple of weeks now. However, my initial impressions were disappointing—the lights are far less vibrant than the images on the Omlet website suggest.

More importantly, our three cats have shown zero interest in using it. Even after spraying catnip to entice them, they were curious but didn’t engage with the scratcher.

At this point, it feels like I’ve wasted £179.

Having eagerly awaited the arrival of our hen fencing, I was so disappointed to open the box and find it was made in China. How on earth can this be right from a carbon footprint perspective and the climate crisis. Come on Omelet find a UK manufacturer, you should be setting an example rather than maximising your profit.

Had an issue with a broken bowl which catches the husks. Had a brand new one the next day. Absolutely sterling service. Professional, helpful staff. Nothing seems to be too much trouble. Rare these days to find excellent customer service

Great customer service and lovely products