Ollie Quinn UK Reviews 308

The quality of your frames is great there's absolutely no complaints after wearing them for a while they remain in perfect condition the online customer services great very effective very quick. I guess this is very silly but my only observation is that your staff at Ollie Quinn in covent garden it's super shy borderline socially anxious they're Sweden lovely but sometimes they look quite scared when you ask them anything whenever I come into the shop and I go there quite a bit they look kind of shocked and I sometimes need to ask who is working there because I don't know if they are staff or a client so after they warm up a little bit there super lovely but it's just a little bit awkward. But that would be the only thing your frames are amazing your service is great you guys are quick the prescription lenses are great quality I keep coming back to you guys for my yearly change of frames. 10/10

Great glasses
I'm delighted and will be back
This was my first online purchase of glasses

Great glasses, quick delivery and really friendly and helpful staff. I've been buying glasses from Ollie Quinn for many years and always had a great experience. Would highly recommend!

The team have been amazing! Rory in particular has been so helpful and patient to help me find the best options for me. Highly recommend!

I bought my migraine Hugo glasses and at first I didn’t understand the lens why they were light shade and then I realize what it was for and that made the glasses super awesome. I can see day and night with them o and keeps all light dem for me. I will be buying another pair soon

Easy to order from very professional website. Brilliant to get access to such high quality migraine glasses from UK rather than having to buy direct from USA. Arrived today in perfect condition. Quality and appearance are outstanding. I'll be using Ollie Quinn from now on for my migraine care.

I had an eye test at the Richmond branch. There’s a sign outside advertising “free eye tests,” which I thought was good - I assumed there was no obligation to buy glasses there.
I then took a look at all of the bad reviews (on-line) and decided their glasses were probably overpriced (£450 each) and I actually preferred some I saw at Boots which were much more reasonably priced.
When I asked for my prescription, I was told that they were discontinuing the free test and I should get an NHS test. The “free eye test” sign is still outside the shop.
Not very professional in my view.

Easy to order, arrived quickly for prescription glasses, fit perfectly out of the box. Great quality frames

Excellent responsiveness and helpfulness from the Ollie Quinn team during my order. Special thanks to Rory!

I have been wearing Ollie Quinn glasses for well over 10 years now. My home store is the Wandsworth / clapham one- first class service and they are always extremely helpful. I look forward to wearing my new pairs I picked up today. Many thanks.

I’m impressed by the frame selection and consistently outstanding customer service. Typically, I visit the shop and receive exceptional assistance from Mike at the Park Street location, who is truly iconic. This occasion, however, I opted to purchase online after having tried the frames in the store. It was efficient and hassle-free.

Good quality sunglasses and arrived on time

Poor quality. Unfortunately, my glasses only lasted a month or so before the arm broke off. This is not covered by any warranty.

Friendly staff instore, easy to use website and my glasses are perfect 😊

Great glasses. Quick and effortless process.

Ollie Quinn are the only suppliers of the migraine lenses I was recommended, I love the glasses and making managing light sensitivity in a professional environment much easier.
Rory in customer services has been amazing at resolving issues with delivery - they went out of their way to help get these glasses to me. Great stuff, thank you!

Love the choice of frames and the customer service is always excellent. I usually go into the store and have had wonderful care from Mike (Park Street), who is an absolute legend. This time I shopped online, after already trying the frames in store. Was fast and convenient.

I ordered Avulux glasses for my migraines. These arrived and were far too large for me. I contacted their customer services and was assisted by Rory who was extremely helpful. He sent me some smaller frames to try on and once I had picked the frame they reproduced the glasses in the new smaller frame. I thought the customer service was superb and particular thanks goes to Rory who assisted me throughout.

The glasses are excellent.

The delivery by Fed Ex was clunky: delivery was delayed. It was very difficult to navigate the emails you sent and the tracking data provided by Fed Ex to try and discover what the problems and solutions were. Contacting Fed Ex customer services connected me to computer generated response system (rather than an employee) which assumed I was trying to arrange a parcel pick up rather than information about a delivery; it could not recognise my tracking ID or find it in the system.
On the Ollie Quinn emails the Track My shipment button led to a "Track Order with Shop" button which revealed a to code to be scanned. The code had been disabled.

Very frustrating. I will make future purchases from you through your shops rather than on line.