Olivers Town Reviews 45

I have found Rodney hugely helpful and informative. The house he showed us is just what we are looking for and the follow up and service has been excellent.

After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to changing the locks of our house while we were away on holiday and basically illegally locking us out of the property that we were renting, Oliver’s Town has never cessed to overpass our expectations in terms of their lack of professionalism. From my experience, and as a rule of thumb, I highly suggest researching your lettings company before signing any contract with them. My neighbours actually told me that when they were looking for a company to rent with, they purposefully avoided Oliver’s Town due to its very bad reputation. If you think about it, this makes a lot of sense when you find out that Oliver’s Town’s director keyed a recruitment agent’s car, after losing a legal battle, for refusing to pay him for his services. To me this says everything about their company, but if you still decide to choose them, know that you’ll be doing it at your own peril.

They say that every cloud has a silver lining, and it is true that fortunately, our experience with Oliver’s Town hasn’t been completely horrendous. While the company itself is a big fat dark cloud that is bound to start storming all over your tenancy at any point, there has been one silver lining: Mihaela. I actually wish that I could give her a review separately, as she deserves all 5 stars, and I have nothing but good things to say about her! This amazing property agent whom we unfortunately only met in our last year of tenancy, has been nothing but professional. After a long line of ever changing property managers, we were blessed to be put in contact with Mihaela. Extremely professional, always helpful and very friendly, she has made our time with Oliver’s Town significantly better. I only wish that we could have been put in contact with her from the start, as I am sure that if that had been the case, I probably wouldn’t have anything bad to say at this point. So please, dear management team, hang on to her like dear life!

Faultless service!!!!
Thanks so much Mina and Oliver.
If anyone in Kentish Town is looking to rent their property then in my experience, look no further.
A local independent team that live and work on their patch with a great feel for the area.
I decided to instruct Olivers after meeting with a few other local agents. After all, they quoted the highest rental income and said they'd have the place rented in 3 days. I'm afraid the cynic in me prepared for a very different, less hopeful conversation to come in 3 days. On the contrary, they did exactly what they said they would.
I have a lovely tenant who has invited me round to see what he's done with the place.
Couldn't be happier.
Again, many thanks Olivers and happy birthday.

The photos on the ad were of a different house.
We went for a viewing and found ourselves in a different house to the one shown in the ad. The house was in absolutely terrible conditions. The staff claimed they had not even seen the property prior to scheduling our viewing.

Absolutely appalling service. The estate agent, Rodney, showed me round the WRONG property. He was patronising and rude in the extreme, and completely wasted my time. Moreover, he had faffed us around before this viewing, as he did not arrange it appropriately with the tenants and had to cancel with us at the last minute. He frequently lectured and bullied me in conversation, and was highly inappropriate and belligerent in his behaviour.
DO NOT use this agent - if they are comfortable employing frankly idiotic, inept dinosaurs, you can guarantee that they will not be employing people who can act appropriately to help tenants and landlords.
Will be advising others not to use this company.