oli.k computer und internetservice e.K. Reviews 

347
•
TrustScore 4.5 out of 5

4.3

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Company details

  1. Online Marketplace

Written by the company

Als E-Commerce-Unternehmen für Technik, Spielzeug, Outdoor- und Lifestyleprodukte versenden wir weltweit bis zu 10.000 Pakete pro Tag. Unsere Kunden kaufen Produkte in den drei Shops okluge.de, deliving.de und myplaybox.de. Plattformen wie amazon, eBay, OTTO und Google unterstützen uns dabei. As an e-commerce company for technology, toys, outdoor and many other lifestyle products, we ship up to 10,000 parcels per day worldwide. Our customers buy products in our three online-shops thus; okluge.de, deliving.de and myplaybox.de. Also we sell on platforms such as amazon, eBay, Google and OTTO.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

347 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(347)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible company

Terrible company, I ordered a 30 euro mousepad and I never received it. After weeks of waiting and sending messages he send me a picture as proof of delivery but the picture was taken at a different address. I explained that it's not my address and he could just look on google street view and see for himself. The seller refused to cooperate and kept ignoring everything I had said, seller said that everything was delivered correct.. 1 month later amazon refunded me the money. Then the seller said I had to give the money to him and he started lying and manipulating saying amazon had reversed the refund.. he said he would take legal action and sue me over a 30 euro mousepad I never received and all evidence was against him. I wrote a negative review on amazon and he replied to it with lies. Pathetic.

7 August 2026
oli.k computer und internetservice e.K. logo

Reply from oli.k computer und internetservice e.K.

Hello J.D.,
Thank you very much for your feedback.
We are very sorry that you are not satisfied with the delivery process. However, we must strongly disagree with your assessment and would like to set out the facts of the matter from our perspective once again.
On 14 August 2026, you informed us that you disputed the stated delivery date of 12 August 2026. We subsequently carried out an enquiry with the relevant courier service. They informed us that a storage agreement exists between you and the courier service, and that the delivery was made in accordance with this agreement.
Where there is an existing storage agreement between the customer and the courier company, we cannot legally accept liability for lost parcels, provided that these are marked as delivered in the tracking system. In such cases, we are unable to assert our legal claims against the courier company.
In this instance, Amazon unlawfully withheld the purchase amount from us and refunded it to you. Our objection was rejected. The only possible solution remaining at this stage would have been for you to clarify the matter with the courier company under the terms of the storage agreement. Unfortunately, we are unable to do this due to the existing storage agreement. You have declined our polite request to contact the courier company.
For our part, we no longer have any means of recovering the lost money, even though we are not liable under the existing storage agreement.
For this reason, we have looked into further internal steps but have closed the case in the interests of customer satisfaction.
We can, of course, understand your frustration, but we once again clearly refute your accusations that we have lied.
Please do not hesitate to contact us at service@okluge.de if you have any further questions, requests or suggestions. We will be happy to help you.

Kind regards

Okluge.de

Rated 5 out of 5 stars

Perfect

Perfect! Fast delivery and easy transaction!
Item is just as described!
Very pleased 👍🏼👍🏼👍🏼

17 April 2026
Unprompted review
oli.k computer und internetservice e.K. logo

Reply from oli.k computer und internetservice e.K.

Hello FH,

Thank you very much for your excellent feedback.

We are delighted that you were satisfied with our fast delivery and straightforward ordering process.

Please do not hesitate to contact us at service@okluge.de if you have any further questions, requests or suggestions. We’ll be happy to help.

Kind regards,

Okluge.de

Rated 2 out of 5 stars

Disappointing Experience with Faulty Product and Limited Refund

I purchased an Endorfy Thock Wireless Mechanical Keyboard from okluge on April 27, 2025 via a purchase agent from Hong Kong, expecting a premium quality product. Unfortunately, the keyboard I received suffered multiple defects: intermittent missing key up events affecting usability, dim lights on the top row keys when lighting was turned off, and a visible unusual gap under the Caps Lock key. These issues were confirmed by the manufacturer, Endorfy, as faults that "should not occur." Given the numerous similar customer reports on Trustpilot about faulty and used products, I suspect I was one of many affected.

While returning the keyboard from Hong Kong to Germany for warranty was an option, it was impractical due to the high shipping costs and the risk of receiving another faulty unit, considering the company’s low trust score. Despite providing clear evidence including manufacturer confirmation and photos, okluge only offered a minimal €15 partial refund on a €102 purchase, which I find insufficient given the severity of the faults on such a premium product.

Their communication was polite, and they acknowledged the faults, but the low trust score and recurring negative reviews from other customers highlight ongoing issues. Overall, this was a frustrating and disappointing experience, especially for a device marketed as a premium keyboard. I hope okluge improves its product quality and customer support.

27 April 2025
Unprompted review
oli.k computer und internetservice e.K. logo

Reply from oli.k computer und internetservice e.K.

Hello Tony,

Thank you for your feedback.

We are very sorry to hear that your product already has a number of defects and can well understand your annoyance.

As part of the complaint, we have sent you a free return label for the return shipment from Italy. We originally sent the item to you from this country. We could then have sent you a new item free of charge. We ask for your understanding that we cannot offer you labels for returns from other countries outside our dispatch radius.

Unfortunately, the defects visible in the pictures sent to us did not allow for a higher discount than the €15.00 offered. The inspection of the remaining defects described should have been carried out on site, as these cannot be traced via pictures.
We apologise to you most sincerely for the inconvenience caused.

Please do not hesitate to contact us at service@okluge.de if you have any further questions, requests or suggestions. We will be happy to help you.

Kind regards

Your service team from Okluge.de

Rated 1 out of 5 stars

Run AWAY the seller

I ordered two screens for my work,
I received them without the HDMI cables, I contacted the seller, the response was:
"Unfortunately, individual subsequent delivery of the cables is not possible.
We cannot send the cables alone, you have to send the package back to us, and we will contact you as soon as we receive them"
I returned them, but no response from their side when they received it.
I contacted them, their response:
"We have arranged the refund via Amazon.
Re-shipping is not possible within the current order.
Please make the purchase again"

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Shady business

Shady business. Ordered graphic card and they canceled the order as the price was wrong. There was nothing wrong with the price of course , not cheap or anything.

18 March 2022
Unprompted review
Rated 1 out of 5 stars

Dont do it. Dont even buy from them on amazon.

with out question the worst customer experience ever. I ordered a head set from them via amazon. The product cost me around 200€ so I expected good quality. I was wrong it was defective. Thats ok these things happen. So I tried to return the product for a refund. I sent the product back on 26/01/2021 as of today the 13/03/2021 I have still not received my refund. I have written many emails with only an automated response. I even tried to call them today the customer service rep on the phone, was extremely rude. He told me that an automated mail is a response. He then said that he would forward my claim to someone else. So I asked him politely if I do not receive a response how should I proceed. He told me this was a stupid question and hung up the phone. I don't write reviews its mostly not worth my time. But head my warning and many others. This company should not be allowed on amazon. bad quality, bad service, extremely unprofessional. I will never buy from them again.

13 March 2021
Unprompted review
Rated 1 out of 5 stars

1 star is clearly too much

1 star is clearly too much. Minus 5 stars is posted at the very least. Obviously dishonest, unprofessional, con artist, cheater and a thief. Indeed sounds incredible, but unfortunately experienced it. So you have been notified and always buy from an honest seller.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

For me 5 stars!

I honestly don't understand why the negative reviews.
Bought a monitor, delivered in 2 days, everything perfect and obviously the price was amazing!
( I saved more than 100 euros on this Monitor. Compared to if I would have bought it at the typicall shops, Saturn etc...)

18 January 2021
Unprompted review
Show reviews in all languages. (347 reviews)

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