Ofnl Reviews 

Kieran H

Very knowledgeable
Polite
Warm

Top man Kieran appreciate your time

Utterly terrible, customer support is a joke, took a week for a response only to blame the ISP (fibrenest) that they them selves bought and thus own the lines of.

We've has non stop issues since moving into our persimmon home.

We're charged 3x as much than any other provider. They're rip off merchants who charge extortionate whole sale rates to fake micro isps who all provide terrible services. OFNL clearly planned to make them selves look legit by buying fibrenest which is just as bad or worse.

They refuse to stop exploiting their monopoly position, claim to create competition by changing all micro isps the exact same extortionate rate leading to all the providers charging the exact same prices.

They refuse to allow actual providers in like virgin media, open reach, community, city fibre etc as they own the ducts and land they're under

They keep blowing us off, hopefully ofcom and our local MP along with our petition will get rid of them as they refuse to discount for their terrible service that we're forced to use. It's either them or no internet at all.

Kieran H came out to an issue, diagnosed as a faulty fibre cable within minutes, repaired it and had me up and running in no time.
He called me an hour before arriving and said to call on that number if I had any issues.
Great service and a very happy customer.

Fantastic service today given by Kieran H!
Very professional, fixed the issue within half hour.
Very pleased with the service received.

Brilliant service from Mark W. Job done quick and very competently.

Excellent service. Good communication to let us know when engineer (Mark) would get here. Very friendly and explained what was happening and what needed to happen. Would recommend these guys.

Have absolutely no complaints Mark came over around 11:30 found the problem sorted it and was out again by 12 I needed it to be quick as was heading to work he was polite and knew what he was doing 5/5

Mark was very helpful and sorted my issue very quickly. Nice chap, friendly and professional.

Mark was extremely helpful and informative with sorting my issue, ever efficient and quick too!

Fantastic service from the OFNL engineer today (Mark). He arrived right on time, quickly diagnosed the issue, and had everything up and running in no time. The work was carried out neatly and professionally, with clear communication throughout. Really appreciated the efficiency and care taken to make sure everything worked perfectly before leaving.

Really impressed with how quickly Mark was able to come to visit (less than 24 hrs!). He was really knowledgeable and easily able to fix the problem. Highly recommend

Mark W did an excellent job for us, he really went above and beyond to make sure the job got done, a credit to your company! Thanks

Planned internet via an OFNL provider a month before moving into new home. 5 days in, daily calls, no internet, no proactivity and no ownership.

Editted 3/11- service now active but took a lot of to-and-fro. No explanation as to why service didn't activate as intended.

Had Mark W at the home today to help with fixing the broadband. Went above and beyond to get it done. Don’t think it was a simple task but he did a great job. He’s was friendly and provisional. Can’t praise him enough. Thank you so much.

The operative Mark W was great, he rang me with updates for my appointment, the time he should arrive, he was polite and friendly and efficient, fixed the problem in no time. A great operative to have.

Had an engineer visit from OFNL, Mark was friendly and approachable. He went out of his way to make sure the connection was performing how it should. Been on this network for over 6 years now, overall the OFNL FTTx service is very reliable, the issue I faced was with throughput. Never had a TLOS fault in 6 years which in my opinion is good going. The only thing I would say is, be careful of which ISP you choose as there are some cowboys that provide over OFNL. Had no issue with Seethelight over the OFNL network.

Stuart from Ofnl came out this afternoon to replace my fibre box and check my broadband signal. He was very professional, approachable and extremely helpful and patient. Thank you so much (also for moving my router and checking the cabling). Cannot recommend him and Ofnl highly enough.

Engineer Chris from OFNL , superb customer service , identified a fiber fault and patching issue on a new instalation due ,quick to rectify and demonstrate receiving light once the issues were solved , a credit to OFNL , thankyou for the quick response with the planned visit , kind regards , Chris warner.

Mark W went above and beyond to fix my troublesome connection. He made it clear he wasn’t going to leave without sorting it and knowing it was working as it should; a level of ownership rarely seen these days. His communication from start to finish was brilliant too. Thank you very much

Mark W. Was brilliant. Fixed the issue quickly, clearly knew what he was talking about, explained it all clearly and concisely. Thank you!