Ofnl Reviews 

Mark was amazing from the moment he walked into our home, he was like someone I have known for a long time

I had an issue with my Wifi being down and by 9am the following day it was fixed. Massive thank you to Errol who was efficient and courteous. Really appreciate the prompt action and communication.

Mark W was amazing and I can't thank him enough for how quickly he fixed our wifi!! And had some super helpful advice for future usage. Thank you Mark!!

Very friendly staff who were very helpful from the beginning
They informed me on everything

⭐️⭐️⭐️⭐️⭐️

Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service.

What could’ve been days of frustration with the kids is now completely sorted, and my wife can get straight back to working from home without any issues. He didn’t just fix the problem — he made sure everything was running properly before he left.

Top bloke, professional, and really knows his stuff. Would 100% recommend to anyone.

I had a great experience with Mark from OFNL who came out to fix my internet. He was friendly, professional, and clearly knew exactly what he was doing. He took the time to explain the issue in a way that was easy to understand and made sure everything was working properly before he left.

It’s always a relief when someone turns up on time, gets the job done efficiently, and leaves things better than they found them. Really impressed with the service. Thanks again, Mark!

Utterly rubbish service. OFNL operates as a literal monopoly on new-build estates, and they clearly know it because they treat customers with zero urgency. They are currently hiding behind vague "maintenance" excuses while refusing to provide my ISP (MTH) with any actual technical updates or ETRs (Estimated Time of Repair).
​Because of their incompetence, I’m being forced to spend more on mobile data than my actual monthly broadband bill just to stay connected. They are overpriced, their support infrastructure is a joke, and their business practices are scummy. If I had the choice of a legacy Openreach line, I’d switch in a heartbeat. Avoid any property that is locked into this "OFNL-only" trap if you value your sanity and your wallet.

Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with the router and ensured all was working before leaving. He also expalined why it was not working and the basics to look for. Can not speak highly enough of Paul's customer service and professionalism, thanks so much for your help.

Mark Wright from OFNL attended my house today to fix problems I was suffering with my OFNL connections especially badly affecting my home phone line service which I had reported to my provider seethelight. He was very helpful, professional & knowledgeable. After testing he found the problem causing this. He changed the necessary parts & fixed the problem with my connections. He stayed on to thoroughly test everything was working properly. I would highly recommend Mark to fix any problems you are experiencing with your OFNL service.

After an extensive verification process, I found the WhatsApp chat very helpful when I developed a problem with my Internet. I was advised on some trouble shooting and when this didnt work, an engineer was sent to my home the next day. I was kept informed by message along the way and given a half hour time slot when to expect the engineer. He even updated me when he had traffic issues.
After attending, my normal service was resumed. I can honestly say that I am getting value for money. My service provider who I called was see the light and the engineer was Mark. W, I would definitely recommend.

Very impressive service.

My Internet went down, called on the Monday afternoon by the Tuesday afternoon was back up and running! (OFNL) did apologise that there was no one available that day…understandably! Mark was amazing explained what had happened and sorted it out within half an hour! I had a few internet questions and he explained and told me all the answers I needed to know and what to do! Life saver thank you Mark!

Mark messaged in morning to let me know when he would be arriving and arrived on time, very polite and explained all thats was going on.

There’s a connection problem on the activation day. Gemma from Merula was responsive and helpful to arrange an engineer to come on the next day. Mark, the engineer, was helpful and professional, and answered my questions in layman’s terms. Thanks a lot

Paul fixed our TV signal issue quickly and efficiently. His approach was extremely professional and he provided a clear description of the problem and how he corrected the fault.

Fraudulent manopoly all providers set the same price,

Network is always down 4 times last year alone

Crap excuse of a company another open reach scam

I couldn't be happy with the response by OFNL to solve an issue with our internet connection! We lost connectivity around 4PM yesterday and by noon today an engineer had already been round to replace the fibre cable that had been chewed through by the local wildlife.

Our engineer Mark was friendly, swift and thorough in replacing the cable and made sure that if the same were to happen again that it would be an even quicker fix. Very proactive and helpful.

Arrived on time, great communication, polite and professional and got my Internet working as it should! Thank you Mark Wright!

Mark W worked efficiently, work was to a high standard and left the place clean. He was polite and explained everything that he was doing.

Mark W managed to fit us in earlier and was very efficient. He gave good instructions and was very supportive.
Thank you Mark.

Ver well explained. Am happy with the outcome