Officina Tonazzo Reviews 154

TrustScore 4.5 out of 5

4.5

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Company details

  1. Motorcycle Parts Store

Written by the company

Ricambi Vespa, Elaborazioni e Accessori. Ampia scelta con migliaia di Ricambi Vespa d'Epoca e Elaborazioni Vespa. Spedizione veloce in tutta Italia!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The company is not serious

Avoid this company unless you have no other option. I placed an order in March 2024, and as of today, it has not been delivered. I contacted them multiple times and received promises that the parcel would be shipped, but nothing ever arrived. Despite my repeated requests, no refund has been issued. This experience has been extremely frustrating and disappointing. I cannot recommend this seller based on my experience.

Evitate questa azienda, a meno che non abbiate proprio nessun'altra alternativa. Ho effettuato un ordine a marzo 2024 che, a oggi, non è mai stato consegnato. Dopo numerosi contatti e promesse di spedizione, non ho ricevuto nulla. Nonostante le mie richieste, non è stato emesso alcun rimborso. È stata un'esperienza molto frustrante e deludente. Non posso consigliare questo venditore in base alla mia esperienza.

25 July 2025
Unprompted review
Officina Tonazzo logo

Reply from Officina Tonazzo

Dear Pedro,

we are sorry to read your review, but we would like to clarify what happened with your order no. 450398/WEB/24. The package was shipped correctly on June 4th, 2024, and the courier made up to 4 delivery attempts without success. Afterwards, it remained in storage in Spain for 15 days at our expense and was eventually returned to Italy.

We understand you may have been on holiday or away, but the shipment was handled properly, with multiple delivery attempts to avoid the return. Despite this, we covered all shipping, storage, and return costs without charging you anything.

We remain available to arrange a new shipment or, if you prefer, a refund, as long as you contact us directly.

Our goal is always to resolve any issues in a transparent and professional way.

Kind regards,
Customer Service – Officina Tonazzo

Estimado Pedro,

lamentamos leer su reseña, pero queremos aclarar lo ocurrido con su pedido n.º 450398/WEB/24. El paquete fue enviado correctamente el 4 de junio de 2024 y el transportista realizó hasta 4 intentos de entrega, sin éxito. Posteriormente, el paquete quedó en almacén durante 15 días en España a nuestro cargo y finalmente fue devuelto a Italia.

Entendemos que pudo haber estado de vacaciones o ausente, pero la gestión del envío fue realizada con seriedad y múltiples intentos para evitar la devolución. A pesar de todo, asumimos todos los costes de envío, almacenaje y devolución, sin cobrarle nada.

Seguimos a su disposición para coordinar un nuevo envío o, si lo prefiere, un reembolso, siempre que se ponga en contacto directamente con nosotros.

Nuestro objetivo es resolver cualquier incidencia de manera transparente y profesional.

Atentamente,
Servicio de Atención al Cliente – Officina Tonazzo

Rated 1 out of 5 stars

⚠️NO PROFESSIONAL - NO SERIOUS ⚠️

Mon expérience avec la boutique Officina Tonazzo a été extrêmement décevante. Après un mois d'attente, ils m'informent que la pièce n'est pas en stock. Après plus d'un mois, je reçois enfin un numéro de suivi indiquant que le colis n'a jamais été remis à la société de transport. J'ai contacté moi-même la société GLS, qui m'a confirmé n'avoir jamais eu le colis en leur possession. Heureusement, ils ont procédé au remboursement. Avec Officina Tonazzo, j'ai perdu 2 mois pour une pièce que je n'ai jamais reçue. Un ami a rencontré le même problème et n'a jamais reçu sa commande, bien qu'il ait été remboursé. Ils ont définitivement perdu un client, et je ne les recommande pas !

My experience with Officina Tonazzo has been extremely disappointing. After a month of waiting, they inform me that the item is not in stock. After over a month, I finally receive a tracking number stating that the package was never handed over to the transport company. I contacted the GLS company myself, and they confirmed they never had the package in their possession. Fortunately, they processed the refund. With Officina Tonazzo, I wasted 2 months for an item I never received. A friend of mine encountered the same issue and never received his order, although he was refunded. They have definitively lost a customer, and I do not recommend them!

La mia esperienza con Officina Tonazzo è stata estremamente deludente. Dopo un mese di attesa, mi informano che il pezzo non è disponibile. Dopo oltre un mese, ricevo finalmente un numero di tracciamento che indica che il pacco non è mai stato consegnato alla società di trasporto. Ho contattato personalmente la società GLS, che ha confermato di non aver mai avuto il pacco in loro possesso. Fortunatamente, hanno proceduto al rimborso. Con Officina Tonazzo, ho perso 2 mesi per un pezzo che non ho mai ricevuto. Un mio amico ha riscontrato lo stesso problema e non ha mai ricevuto il suo ordine, anche se è stato rimborsato. Hanno definitivamente perso un cliente, e non li raccomando! Fanno girare le pa***

1 October 2023
Unprompted review
Officina Tonazzo logo

Reply from Officina Tonazzo

Gentile cliente esiste la prova di consegna con la sua firma che il pacco è stato da lei ritirato , quindi ha ricevuto sia il pacco che il rimborso. Siamo da mesi in attesa della restituzione dei soldi.Deve pagare la merce che ha ricevuto!Oltre a questo deve ritirare questa ingiusta recensione.

Dear customer, there is proof of delivery with your signature that the package was collected by you, therefore you received both the package and the refund. We are therefore awaiting payment for your order and the withdrawal of this unfair review.
Sehr geehrter Kunde, mit Ihrer Unterschrift liegt ein Liefernachweis vor, der besagt, dass das Paket von Ihnen abgeholt wurde, Sie also sowohl das Paket als auch die Rückerstattung erhalten haben. Wir warten daher auf die Zahlung Ihrer Bestellung und den Widerruf dieser unfairen Bewertung.

Cher client, il existe une preuve de livraison avec votre signature attestant que le colis a été récupéré par vos soins, vous avez donc reçu à la fois le colis et le remboursement. Nous attendons donc le paiement de votre commande et le retrait de cet avis injuste.

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