Office Depot Reviews 

Office Depot posts store hours on their website that are incorrect. For example, several stores in Orlando, FL say they are open until 9 p.m. I had some printing I needed to get done for a client, and the hotel’s computer wasn’t working. Guess what? I showed up at an Orlando store at 8:20 p.m. and the lights are out. Closing time on the window? 7:30 p.m. They really need to get it together. Calling Customer Service is fruitless, as they just don’t care.

Order placed for same day delivery before 11am. Store website stated the order would arrive between 2 and 3pm today. It did not arrive. Customer service was unable to tell me where the order was and stated it was shipped so they could not cancel the order. It was supposed to be delivered by Uber. Now delivery date is 5 days away per Uber delivery text. Website still shows same day delivery. Customer service still did not have the ability to give clear answers about the delay or where my order is. For a $600 purchase in this day and age it does not make sense that there is inconsistent information and no tracking ability for the customer or customer service.

Item was advertised with 3-5 day delivery with 12 in-stock. Ordered item 2 weeks ago and it still has not shipped because of "out of stock". However, if i go to buy it again, it says 3-5 day delivery with 12 available. opened a trouble ticket a week ago, only to be told it's on back-order. Yet, the web site still says 3-5 day delivery with 12 available.

Lied about delivery time, which continued for a week. Finally today they told me it had been delivered, just couldn't tell me where it had been delivered.
Requested refund, not to worry, I'll never darken your doorway again.

I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.

The personalized assistance I received from Cole at the Moreno Valley Office Depot, was great! He went above what would be expected to make sure I was satisfied with my copies order.

I had a $45 digital gift card and tried to place an online order. There was a $5 and change difference. I got a confirmation email with this listed. I then got a notice that my credit card was charged the full amount. I called customer service and was assured it would come off when the gift card was applied. THEN my credit card showed 2 pending transactions, one for the $5 one for the full amount. I got a notice it was backordered so I just went ahead and cancelled it.

My credit card pending charge disappeared but they took the gift card balance. It is now $0. I have been on several phone lines, multiple texts, multiple chats from multiple sources, transfers etc for HOURS and for multiple days. I am even getting cut off repeatedly and having to re explain this every time. They all insist it is showing it all went to my credit card. I honestly think they tried to charge me twice but regardless, I have gotten the biggest runaround on the planet with everyone insisting it didn't happen.

Even when I call the gift card line I can pull it up on my transaction history, the transaction is $45 on that day for Office Depot and it is their own gift card only. I do not know why they cannot look this up. The gift card hotline just says "cannot be completed" when I ask for a human, I've tried it for three days now.

As of right now, I still haven't gotten anyone to admit much less fix this issue.

I really have to do a review today. I needed a shipping label printed, and the customer service rep Tabetha was awesome,she had the best Customer Service that l have encountered in a long time. I wanted to let her Manager know that she deserves a raise.l will definitely go back again.

Cathy

I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.

Let’s be clear—this wasn’t obscene, illegal, or dangerous material. It was an image tied to free expression and ideas, the very foundation of what America is built upon.

When a business starts labeling a customer’s content as “propaganda,” it stops being about printing services and starts being about thought control. If businesses pick and choose what ideas are “acceptable,” then they’re no longer serving the public—they’re policing speech. That’s not neutrality, that’s bias.

Imagine if the Founding Fathers had been told their pamphlets were “propaganda.” Imagine if abolitionists or suffragettes had been silenced because their message made someone uncomfortable. History proves that suppressing ideas never leads to truth—it leads to conformity and decline.

Office Depot should stick to printing, not policing. Customers come for services, not lectures. If a business refuses to provide basic services based on political or ideological grounds, then it has abandoned fairness and joined the ranks of selective censorship. That’s not just bad business, it’s un-American.

Vile woke hate filled company, I'll be changing supplier first thing Monday morning.

Your employees are DISGUSTING. Refusal to print things for political reason is UNREAL. I will spread the word, and in time, you will fail. Your employees are despicable and if you do not fire them, you are as well

WORSE COMPANY! I placed an order on 9/3 for an A frame. They immediately call me because of a credit card issue. we get that fixed over the phone and the agent assures me that my order will be delivered on Monday, as planned.
The order doesn’t show up Monday, Tuesday and then at end of day Wednesday I get an email saying my order never went through and to call in.

I called in and speak with Office Depots Sri Lanka call center, which is A HORRIBLE experience. People BARELY speaking English and most of the time you can’t understand them so they apologize over and over and over and over. It seems like that’s the ONLY thing their call center is capable of doing, apologizing non stop.

I was transferred to 4 different people and had to explain my situation every single time with them apologizing and telling me that they can’t help me.
I asked the first phone agent to speak to a supervisor or manager to which he said there are none there right now but management should be available in a few hours. He kept wanting to disconnect the call and have someone call me back when management gets in the office. I instantly knew he was a LIAR! Why would a USA company who is outsourcing their phone center to India, not have management during USA business hours. (I called in at 9.45am)
I was VERY adamant that I was not getting off the phone until I spoke with a supervisor or manager. After 3 minutes the agent said a manager is available now. So he transferred me to another phone agent so I got the chance to explain my situation yet AGAIN!!!
After 40 minutes I finally got a ”manager” on the phone. To wish she began to tell me how it’s my fault the order didn’t go through because I should have called my bank to confirm the payment when through. That it’s not up to Office Depot to confirm payment was received.
Which is REALLY weird because when I initially made the order there was an issue and someone called me immediately and said the problem was “fixed”! This “manager” kept cutting me off and trying to talk over me as I was explaining and asking questions.
I finally asked the “manager” to stop talking over me and listen to me. This didn’t sit well for ”Ms.Manager“ because the next thing I know I was disconnected after being on the phone for 45 minutes.

Oh, on top of all that.……
The “manager” said that I could get my delivered on 9/16 now.

Sssssssssooooooooooo……….
Office Depot screws up this whole situation and then tells me I can pay full price for the stuff that was supposed to be delivered 3 days but I’ll get it in another 7 days. 🤡 🤡

DO. NOT. DO. BUSINESS. WITH. THIS. SHITTY. COMPANY.

USA company, Outsourcing to India
🤮🤮🤢🤢

The chat function is a joke. The chatbot absolutely knows no answers and the agent does not react. I tried it yesterday evening and now again. The only message I got today is "Hi, my name is Joyfull Motoung. It will be my pleasure to assist you today.". After that, silence. I waited 10 minutes and gave up

I ordered 3 clipboards from Office Depot and instead received a black pencil pouch I never ordered. The real frustration started when I tried to find a solution for the issue. I called their support line, got disconnected after selecting the prompts. I replied to the order confirmation email, but it bounced back. Tried online chat at 1 pm EST—well within their posted support hours—but no agents were available and no help articles addressed my issue. There seems to be no way to get a simple problem resolved without wasting hours on hold. For a large company, the lack of accessible, functioning customer service is unacceptable. All I want is the correct items I paid for, but the process to get them feels impossible. I shouldn't have to waste my time on hold over 3 clipboards.

Item damaged, no refund. The carrier listed the damage in the tracking report, yet a week later, no one had contacted me, refunded my money, or offered to send a replacement. This is for important medical equipment and I live in an area where it is not easy to get. I tried calling the "customer service" number and there are no live people - it is ONLY an ad for some kind of medical device. I found this extremely strange, and frankly, triggering. I was calling for help and instead was advertised to. Not OK.
I'm trying to talk to the chat "help" right now and told them the package is damaged, in a facility. They then asked me to "take a picture" of it. Done. I have to have my bank reverse the charges. Took screenshots of the chat where they did not offer any solutions. Never again.

We called OD to confirm that they had in-home installation and computer data transfer. The desk top computer was selected at the store but was not currently in stock. The only option was to have it delivered to my home but could not make the appointment for installation. It must be done online. Online tech gave a number to call to schedule appointment when computer arrived. Called the number to schedule and was told that the new computer and the old computer would have to be brought back to the store to get the data transferred and then schedule installation. The computer was bought on the 16th. Customer service agents were rude, dismissive and unprofessional.

Orange city store is a joke.
walked up to the copy center area, young girl sitting
down looking at her phone. so, she looks up can I help you? can you make copies of these 17 pages please. she tells me I need to leave them, and she will call me tomorrow when they're ready. holey crap holey crap and HOLEY CRAP!!! how fragging lazy can she be. but that goes way past lazy! hey cell phone was top priority.

Great customer service the team member met me at the door the employees was very kind Great service many thanks.