ODEON - Luxe Lee Valley Reviews 

First time for many years.
Had a grear time.

I had real difficulty trying to book tickets because every time I abandoned the website the seats I had initially booked were now showing as not available. Then I was trying to put a voucher code in and that was near nigh impossible. I had already purchased the vouchers but could not use for whatever reason and then had to buy tickets again.

The comfortable seats, great screen make for positive viewing experience.
The tiring of seating is inappropriate though. The upselling of more expensive seats at the back is plain wrong. Just have seats further back and charge a flat fee which is not exorbitant. People are buying the cheaper tickets then moving to seats at the back of the cinema to more expensive seats they did not pay for. This is unfair on customers who paid for the more expensive seats.

Why have that system, ? It never used to be like that!

Lovely helpful staff. Great seats

Great cinema.

Very clean, workers all busy in their roles. Good experience.

Easy to book, used voucher with no problem, cinema clean and comfortable

Cashier was rude. He didn't reply me when i asked for ice tea availability. 10.10.2026 around 21.05

The staff were amazing. However, a really unfortunate experience happened with another customer who refused to leave their seat. It really adversely impacted the cinema experience. I would love for the cinema to find a way to ensure that people are sitting in the right seats.

10/10 watched practical magic 2 and loved it all from start to finish. Super staff!

No parking for anything over 2.2m.

Lovely film

Easy to book. Helpful staff. Comfortable cinema.

The screen was blank with no picture even though film started with audio. The lights were left on and we had to get a member of staff. Totally ruined...so upset

The experience was spoiled. Thank goodness for the fella with the long hair staff member who got the movie started and lights turned.off.

The screening did not start. After 5 minutes I went out and told the staff checking tickets that nothing had started- no adverts/trailers/film. They did respond by saying they would advise their manager.
Apparently there was a problem with connection with the projector.
I must admit that both the staff member i spoke to came in and informed the audience of the problem and later the duty manager also came and explained and apologised.
But, my question is, why, with all the monitors showing the screens, does no one check to ensure each screening is starting on time?.
Eventually the film started(but to make up for time no trailers. ), about 50 mins late. Not great late in the evening.
No one mentioned a potential refund or goodwill voucher which I think would have been nice having spent roughly £54 on 3 tickets.

Great customer service, very helpful and friendly staff. Only issue was the toilets were a bit dirty.

The seats was really comfy while other cinemas my backs are hurting all the time

I've been 2 times this week and both times I have had to go out and say that the fordt time the lights were still on, and the second time the last film was played later so it took over half hour for our film to start which made us late with other arrangements. This cinema seems very understaffed