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Octa Broker Reviews 

9,622
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and responsiveness of the customer support team, often highlighting specific agents for clear explanations and quick assistance. The service is generally described as good, with positive experiences noted for trading and platform use. However, a significant concern for many users revolves around payment and withdrawal issues, with funds often pending or delayed for extended periods. Reviewers frequently cite difficulties with deposits not reflecting and the need for repeated documentation. Additionally, some experienced poor customer support response times, including unavailable live agents and unanswered emails, particularly concerning financial discrepancies.

What people talk about most

Payment

Clients express significant dissatisfaction with the payment system, particularly regarding deposits and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Response time

Reviewers mention ambiguous feedback about response times, with many expressing frustration over long waits... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing deep frustration and... See more

Refund

Users describe negative interactions with refund, with many customers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Raden good agent help me with my case ,explain everything i was need to know i hope resolve it thank you octafx good broker i suggest to all i have many years with this broker

Company replied

Rated 4 out of 5 stars

You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested

Company replied


3.7

Average

TrustScore 3.5 out of 5

10K reviews

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3.7

All reviews

(9,622)

1,100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good coustmer care 24/7

5 June 2025
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for being part of Octa! We’re glad you’re enjoying the platform and are always ready to assist.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Deposit not received problem not solved 5/6/2026 not solved

My deposit money not received problem not solved no response 3 days waiting not received

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We’re truly sorry to hear about your concerns and completely understand how frustrating this situation must be for you. Please rest assured that your case is receiving our full attention and has already been escalated to the highest priority level for careful review.

Our team is actively working on resolving this matter, and we are fully committed to assisting you every step of the way. We sincerely appreciate your patience and will continue doing everything possible to reach a resolution as quickly as we can.

Kind Regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and sharing your experience with us. It’s great to know you’re satisfied with our services. Feel free to contact us anytime.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Service is poor

Service is poor

5 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to learn that you were dissatisfied with our service. This is certainly not the experience we aim to provide our clients.

We value your feedback and would like to better understand what led to this impression. If you could share more details about the issue you encountered, we would be happy to review it and see how we can assist.

Thank you for your feedback, and we hope to have the opportunity to improve your experience with us.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks a lot for choosing Octa! We’re glad you’re happy with our platform. Reach out anytime if you have questions!

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Excellent 👌

5 June 2025
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for being part of Octa! We’re glad you’re enjoying the platform and are always ready to assist.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Not good delay in talking

Not good delay in talking

4 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to hear that you feel this way. We always strive to provide the best possible service, and we're disappointed to learn that your experience did not meet your expectations.

We value your feedback and would appreciate the opportunity to better understand your concerns. If there's anything we can assist you with, please don't hesitate to contact us, and we'll do our best to help.

Kind regards,
Octa Rep.

Rated 2 out of 5 stars

Customer care support is poor

Customer care support is poor

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to learn that you were dissatisfied with our support service. This is certainly not the experience we aim to provide our clients.

We value your feedback and would like to better understand what led to this impression. If you could share more details about the issue you encountered, we would be happy to review it and see how we can assist.

Thank you for your feedback, and we hope to have the opportunity to improve your experience with us.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Baddest support team in the world 😑

3 June 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to hear that you feel this way. Providing quality support to our clients is very important to us, and we're disappointed to learn that your experience did not meet your expectations.

We would appreciate the opportunity to understand what happened and see how we can help. Please share more details about your experience, and we'll be happy to look into the matter.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

IMPORTAN READ : SCAM

IMPORTAN READ :

This platform was named earlier as OCTAFX and everything was just fine, till it changed to octabroker , they restricted my withdrawal , and they began to stall , it's been 8 days for now for a withdrawal of only 200$ !!

And there agent says it might take more time ..

So, I gave em 24 hours after the 8 days waiting and if it's not released , this become a Scam and you need to report it to the legal authorities and inform everyone .

3 June 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you sharing your concerns regarding the withdrawal process. Please note that our company is not what you call us, we have a solid reputation that complies with international regulatory standards.

Kindly share your account number in order for us to investigate this case for you.

Rated 5 out of 5 stars

The fact that i was guided and helped

The fact that i was guided and helped. The deposit will be sorted and going forward I will know what to do.

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

patient

really i missed my 10k here first i thought it was gone after 3 days of my

30 May 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for your feedback. We would like to understand your experience better, but unfortunately, we are unable to determine the exact issue from your review.

Could you please provide more details about what happened? We will be happy to look into the matter and see how we can assist you.

We look forward to hearing from you.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

In some previous month's withdrawal was…

In some previous month's withdrawal was taking some days to process i asked them so they explained me well that they are undergoing some maintenance work,from some days I can see the withdrawal is processed very quickly .

3 June 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We truly appreciate your feedback. Thank you for trading with Octa, and feel free to reach out anytime.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Good

the service is good but the payment issues

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for sharing your feedback. We always strive to provide the best possible service, and we're disappointed to learn that your experience did not meet your expectations. As per checking, your issue has already been resolved.

Your feedback is extremely valuable to us, and we will continue striving to improve our services and provide a smoother, more positive experience in the future.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

Very nice experience to trade

Very nice experience to trade, and the agent was nice person

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and taking the time to share your thoughts. If you have any ideas or recommendations on how we can improve our service and earn a 5-star rating, you're more than welcome to write to us. Your input means a lot!

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

Nice Best app

Best app best customer service quick deposit and withdraw

2 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.

Kind regards,
Octa Rep.

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