Ocl Solicitors Reviews 

1,590
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, incredibly helpful, and thoroughly explaining every single step of the legal process. People note that the team responds promptly to phone calls and emails, which helps reduce anxiety and makes a difficult situation much easier to manage. Some reviewers were not happy with occasional long delays and mentioned having to constantly chase the office for updates regarding their personal injury claims. A few other people also felt that communication broke down over time, leading to quite frustrating experiences during extended legal proceedings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and helpful support... See more

Claim

People report positive experiences with claim management, highlighting professional support and successful... See more

Service

Clients share positive opinions on service, describing the overall process as efficient, painless, and... See more

Response time

Consumers find response times to be prompt and efficient, with reviewers frequently praising the fast replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

Apart from a slight misunderstanding by myself at the start of the process, I was able to speak to a person at every stage of the claim with prompt response to phone calls. Staff, at the call centre a... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,590)

638 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot thank OCL Solicitors enough…

I cannot thank OCL Solicitors enough for their outstanding support and professionalism throughout my personal injury claim.

From start to finish, the team was helpful, knowledgeable, and always kept me informed of any developments. A special thank you goes to Lucia Raffo, who was absolutely fantastic throughout the process. Lucia took the time to explain everything clearly, answered all of my questions promptly, and provided honest, practical advice that gave me confidence every step of the way.

Her professionalism, patience, and dedication made what could have been a stressful experience much easier to manage. Thanks to Lucia's guidance, I achieved a successful outcome and felt fully supported throughout.

I would highly recommend OCL Solicitors to anyone looking for a professional, reliable, and caring legal team. Thank you again, Lucia, and everyone at OCL, for your excellent service.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding and polite…

Very understanding and polite personnel. Excellent customer service who regularly updated as the case progressed. Very comprehensive case collation and detailed presentation. Persistent communications with third party resulting in full resolution of claim. Highly recommended.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

We had to chase for information.

We had to chase for information.
Even though we told the solicitor that we were happy to go to court as the 3rd party was not admitting liability, we received a few emails that they were still in correspondence with the 3rd parties insurance.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

OCL solicitors

Will Clayton and his team handled my case professionally, keeping me updated regularly during the 3 1/2 years it was open.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

I had low expectations of what service I could expect from this company. They were appointed as I had been hit by a driver who then drove off. The insurance company would not pursue the 3rd party as I did not have a registration number. Once I managed to track down the number, it was passed through to OCL solicitors. Within a couple of months the 3rd party had admitted liability and the monies paid across for my car which had been written off due to the damage incurred.
Although I never met or spoke to Emily Higgins, she was very communicative and helpful, kept me updated throughout the process. She e-mailed and/or phoned at least once a week and let me know immediately when things were resolved. The excess that I had paid was transferred across within a week.
All in all, Emily made what felt like an extremely stressful situation easier to cope with.
I did not choose this firm, they were appointed by the insurance company and I had very little dealings with the process, it was all conducted behind the scenes, but I feel I could recommend them.

5 May 2026
Unprompted review

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