Ocean Estate Agents Reviews 

5,617
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,617)

735 reviews in the last 12 months

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Rated 5 out of 5 stars

Paige Brogan was fantastic throughout…

Paige Brogan was fantastic throughout the whole process. She was friendly, professional, and always quick to respond to my questions. She made everything simple and stress-free, and I really appreciated all of her help. Thank you, Paige—I would definitely recommend Ocean Lettings!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Hollie and the team at Ocean Property…

Hollie and the team at Ocean Property Lawyers provided another top class professional service in our latest sale transaction. Thanks to their efficiency and dedication to our case, everything went smoothly and within expected timescales, sparing us any additional stress and worry about the process.

31 July 2026
Rated 5 out of 5 stars

A Super Service

I have been continually impressed with Louise and the team at Ocean Property Lawyers, so much so that I intend to use them again on another sale/purchase next year. Communications were frequent and the portal is a great tool to keep up to date with the sale process without having to constantly pester for updates. A truly professional team who worked hard to get this sale over the line whilst managing all expectations. A big thank you to you all.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Efficient Team.

The team at Ocean Estate Agents were amazing. They supported me throughout the house buying process showing great patience and understanding, communicating with me at every step of my sale and purchase. I would recommend them without hesitation.

30 July 2026
Rated 5 out of 5 stars

Recommendation

I would recommend ocean 100% , their Services were top notch and Mr Mark was so incredible 🫶👌 his Services made me come back to ocean after the first offer didn't pull through. He's always ready to listen to your complaint.

1 August 2026
Rated 5 out of 5 stars

Professional and friendly

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Dealing with them made our house purchase an enjoyable experience. Thanks so much.

28 July 2026
Rated 5 out of 5 stars

I recently reExcellent Service from Pamela Erkoqi and Ocean Estate Agentsnted my apartment at 4…

I recently rented my apartment at 4 Tower, Georges Square, Bristol, through Ocean Estate Agents, and I had an excellent experience throughout the process.
A special thank you to Pamela Erkoqi, who was incredibly helpful, professional, and responsive from start to finish. Moving into a new property can sometimes be stressful, but Pamela made the entire tenancy process smooth and straightforward. She took the time to understand my situation, addressed all my questions promptly, and helped resolve every issue that arose along the way.
What stood out most was her proactive approach and clear communication. Every step was well explained and well documented, which gave me confidence throughout the process. Whenever there were concerns or tenancy-related matters to discuss, Pamela handled them efficiently and always ensured a positive outcome.
It is rare to find someone who combines professionalism with genuine care for tenants, and Pamela certainly does. Her support made what could have been a complicated process much easier and more enjoyable.
I would highly recommend Ocean Estate Agents, and especially Pamela Erkoqi, to anyone looking for a reliable and customer-focused letting service in Bristol.
Thank you, Pamela, for all your help and support!
Anurag Singh

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

This was a relatively trouble free process and when I had trouble accessing the software it was nice to be able to go into the office and talk to the solicitor face to face and sign the documents.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very stressful with a few problems along the way but all the staff I dealt with at Ocean were really helpful through the journey - very pleased with service provided

29 July 2026
Unprompted review
Rated 5 out of 5 stars

House Sale

The team at Ocean (Downend) were very professional and efficient. Lisa was quick to respond to our questions and ensured that our house sale went through smoothly and quickly. Thank you very much for your support. Would highly recommend.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

10 out of 10
Fast,i mean realy fast considering all thats involved.Its the third house purchase/sale we've done over the years and this by far was the easiest.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Both the Sales team and the Solicitors did a very good job. Stefano found a buyer for our house and it sold within a week. Everyone was very helpful whenever we popped in. The Conveyancing team also worked very hard to get everything to go through. Olivia in particular always made time to speak to us and keep us up to date with how things were going.

1 July 2026
Rated 5 out of 5 stars

Excellent service and good care

Excellent service and prompt response to our questions. They maintained the chain below us even after the chain above us collapsed after 8 months of us putting the offer in.

25 June 2026

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