I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
Company replied
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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We had our holiday to Florida booked…
We had our holiday to Florida booked for 2 years, and we’re due to leave in 9 weeks. Unfortunately, due to unforeseen circumstances we were unable to travel. Ocean Florida changed the date for us, even though we were so close to departure and we just have to pay the difference. Therefore, we have not lost the money we spent on the original booking. This was sorted out quickly and efficiently. Sinem Khadem could not have been any more helpful and swift in response. It is greatly appreciated, would definitely use ocean Florida again.
9 March 2026
Unprompted review
Reply from Ocean Florida
Good morning Karen, thank you for taking the time to share your experience with Ocean Florida. I'm really very sorry to hear that you have had to postpone your long awaited holiday, but I'm glad that Sinem was able to assist you in changing your travel plans so swiftly. I'll be sure to pass along your kind feedback to Sinem, and if there's anything else at all that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Another amazing holiday through Ocean Florida
The whole experience from start to finish was seamless. We made several different changes to our plans prior to booking which meant multiple quotes and nothing was too much trouble. All information was available from the website in good time and it is great having everything in one place. Again it was no problem when we wanted to book an after hours event at magic kingdom and the tickets were obtained on the release date to ensure we did not miss out. This has been the second time using Ocean Florida and we will definitely use them again. Highly recommended.
15 February 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Steven, thank you for letting us know how happy you were not only with your Ocean Florida experience, but with your Orlando holiday on the whole. I'm so pleased that the team were such a big help in securing your tickets so that you could experience Magic Kingdom After Hours! We'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Fantastic time in Florida
We had a fantastic week in Florida, staying at a Disneyland resort. Everything was taken care of by Ocean Florida, with great customer service. Every question I had was easily answered with a quick email. Will definitely recommend them to others.
14 February 2026
Unprompted review
Reply from Ocean Florida
Hi Henry, thank you so much for sharing how happy you've been with your Ocean Florida experience. I'm so pleased to hear you had such a wonderful holiday, and we'll very much looking forward to assisting you again in the future. Many thanks - Zara OF
Excellent customer service and always…
Excellent customer service and always ready to help with our changes and request
5 March 2026
Unprompted review
Reply from Ocean Florida
Hi Simon, thank you for sharing how impressed you've been throughout your Ocean Florida experience, we really appreciate your feedback. Many thanks - Zara OF
From the initial phone call to emails…
From the initial phone call to emails to booking everything went smoothly couldn’t be better Lawrence Lee was brilliant in answering any questions we had giving us numerous quotes we asked for for different hotels to work out the best package for our universal/disneyworld holiday. Price couldn’t be beaten and even a few perks chucked in too :) thanks again
20 February 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Michelle, thank you so much for taking the time to share how impressed you've been with the great service you've received from Lawrence throughout your Ocean Florida experience. I'll ensure I pass along your kind words to him, and if there's anything else we can do, please don't hesitate to get back in touch. Many thanks - Zara OF
This will be our 2nd trip to Orlando…
This will be our 2nd trip to Orlando Florida with Ocean Florida and I can honestly say they have been absolutely fantastic with my family and I. They have gone above and beyond to make sure we have the best holiday at the best prices. Lili Leitch has done her utmost best to move things around give us the holiday of our dreams .. she has been there to answer any questions we might have had and to organise every single detail. I would 100% recommend Ocean Florida to create the holiday you've always dreamed of ☆☆☆☆☆
2 March 2026
Unprompted review
Reply from Ocean Florida
Good morning Shona, thank you for taking the time to share how pleased you've been with the great service you've received from Lili recently. I'm so thrilled to hear that you've been so happy with your Ocean Florida experience, and I'll be sure to pass your lovely words along to Lili this morning. Many thanks - Zara OF
Great Service
Originally got a quote, followed up by a call. Most informative. Found Anthony to be very engaging. We werent overwhelmed with phone calls or emails. Anthony gave us several options for our holiday to Orlando. I found the process very easy. I would definitely recommend if you don’t want to try and arrange the full holiday yourself.
21 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Debra, thank you for sharing how pleased you've been with the fantastic service you've received throughout your Ocean Florida experience, and in particular from Anthony. I'll be certain to pass along your very kind feedback to him, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Great pre sales - Aftersales not so good.
Great pre sales. No contact after sales. I’ve messaged them 4 times and no reply!
Hopefully someone picks this review up and responds!
20 February 2026
Unprompted review
Reply from Ocean Florida
HI Sarah, thanks for sharing your thoughts on your Ocean Florida experience, though I'm really sorry to hear you're having trouble getting touch with someone. I've sent you a request for further information, if you could please kindly complete that so I can locate your booking and have someone get in touch with you. Many thanks - Zara OF
Great service support and information
This is especially about the fantastic customer service we received from Sinem.
She has helped us we out questions and queries.
A real Gem in Ocean Floridas office
24 February 2026
Unprompted review
Reply from Ocean Florida
Hi Tony, thanks for sharing how happy you've once again been with your Ocean Florida experience, and Sinem in particular. I've passed along your very kind words to her, and if there's anything more we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Amazing customer service
First time using this company and I have to say how AMAZING this team have been. I've had to amend and change my booking and its never been an issue, everything has always been explained and has been so smooth and the customer service has been the best!!!! Massive shoutout to KatieAnn Tracey, you have been an absolute dream, your customer service is top notch, the best of the best and I am so grateful to you for everything you have done. Nothing was to much and you were so fast to change what I needed. I actually can not thank you enough for all the help you have given me. You truely are amazing and such a joy. Thank you x
24 February 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Lisa, thank you for letting us know how happy you've been with the service you've received from the Ocean Florida team, and Katieann in particular. I'll be sure to pass along your very kind feedback to her, and if there's anything else at all that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Just overall tom was amazing to speak…
Just overall tom was amazing to speak to from start to finish nothing inparticular I can give a reason or point out.
Very helpful and professional
23 February 2026
Unprompted review
Reply from Ocean Florida
Hi Adam, thank you for sharing how pleased you've been throughout your Ocean Florida experience. We'll look forward to assisting you again in the future. Many thanks - Zara OF
Fantastic service from start to finish
Fantastic service from start to finish
Great customer service
Provided with lots of options to choose from
Amazing value for money
Wouldn’t hesitate to deal with Ocean Florida
Highly recommended
Thank you
23 February 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you so much for taking the time share your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
It’s always been a pleasure dealing…
It’s always been a pleasure dealing with Ocean Florida since booking our trip.
20 February 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
Clear information and advice provided
Clear information and advice provided
2 February 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you so much for sharing your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
I’ve booked previous with oceans…
I’ve booked previous with oceans Florida
And nothing was to much for them
And just have booked again
And now friend want to come with us so added another booking
The app is easy to use and pay money off your balance regular
Thanks to Jo hymus
Highly recommend
21 February 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, I'm so pleased you're happy with the great service you've received. I'll ensure I pass along your lovely feedback to Jo, and please don't hesitate to get back in touch if there's anything further we can assist with. Many thanks - Zara OF
First class service is
Darren was very helpful. I didn’t know what I wanted but Darren gave me the r best options available. He was very helpful and answered all my questions. Amazing service and will definitely use this company to book holidays again.
20 February 2026
Unprompted review
Reply from Ocean Florida
Hi Kerry, thank you for sharing how pleased you've been with the wonderful service you've received from Darren recently. I'll be sure to pass along your kind words to him this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Always perfect
I have booked three times now, the same holiday consultant calls me back when I call or email. Never pushy, always patient and polite and remembers small details like the fact that I need a fridge in accommodation due to my children’s special needs.
Always hear straight back when you raise a query or concern even when on holiday.
18 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Dawn, thank you for taking the time to share how impressed you continue to be with the great service you've received from the Ocean Florida team. I'm so thrilled to hear that those little touches make all the difference to your experience, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Nothing was too much trouble
I dealt with a lovely advisor today called Lili. She was so helpful and nothing was too much trouble. She’s a real asset to the company and a joy to deal with.
19 February 2026
Unprompted review
Reply from Ocean Florida
Hi Gemma, thank you for taking the time to share how impressed you've been with the great service you received from Lili recently. I'll be sure to pass along your lovely feedback to her, and if there's anything else that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Darren was very person centred as he…
Darren was very person centred as he assited me to plan my family holiday, provided excellent knowledge and options for me and my family.
Thank you for your patience.
Karen
16 February 2026
Unprompted review
Reply from Ocean Florida
Hi Karen, thank you for taking the time to share how impressed you've been with the great service you've received from Darren. I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Accessibility needs achieved
I would like to thank Lindsey Brumby for making it so easy to plan and help me get the accessibility I need in place to make my and family’s holiday a trip to remember. She answered all my questions and took her time making sure all my needs were catered for.
4 February 2026
Unprompted review
Reply from Ocean Florida
Good morning Alex, thank you for sharing your thoughts on your Ocean Florida experience, and in particular the fantastic service you've received from Lindsey. I'll pass along your very kind words to her, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
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