O'Briens Wine Reviews 

2,139
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have been buying wine from O'Briens shops for years, but, marooned at home by the current lockdown, I recently tried the firm's on-line service. I can have no complaints:the web-site was very easy t... See more

Rated 5 out of 5 stars

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There... See more

Rated 5 out of 5 stars

I had trouble ordering the quantities I needed for my wedding via the website, and so got in touch with O'Briens to see if they could help out. James A was a big help, sourcing the Malbec we wanted, a... See more

Company replied

Rated 5 out of 5 stars

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket e... See more

Company details

  1. Wine Store

Information provided by various external sources

O’Briens Wine Off-Licence Group is Ireland's largest family owned drinks retailer. We import directly and exclusively from over 100 wineries worldwide. We have a strong relationship with each of our suppliers which enables us to offer our customers a range of excellent quality wines at the very best value. We also work with local suppliers to deliver a complete range of over 1,000 wines, more than 500 world and craft beers and a constantly growing spirits range from Ireland and around the world. In visiting any of our 33 stores, you will enjoy a unique shopping experience thanks to our modern, contemporary layout, daily in-store tastings, monthly promotions and excellent service from our knowledgeable and friendly staff. Our staff are passionate about wines, beers and spirits and most of them have completed WSET (Wine & Spirit Education Trust) exams. Our online offering is also brought to you by the same innovative team of staff, who provide excellent descriptions of the wines and winemakers, useful serving suggestions & handpicked mixed cases of their personally recommended favorites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(2,139)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient delivery service in difficult…

Efficient delivery service in difficult times. Delivery driver adhered to social distancing rules by attracting our attention and stepping back when he placed the bow on the door step. Excellent wine - exactly what we had ordered Many thanks !

1 April 2020
Unprompted review
Rated 5 out of 5 stars

Super

Super. Arrived on time and really nice wine

1 April 2020
Unprompted review
Rated 3 out of 5 stars

Fine

Fine . I had expected a quicker delivery , otherwise it was good.

1 April 2020
Unprompted review
Rated 1 out of 5 stars

Slower and than usual. “It’s CoVid..” 🙄

Even without CoVid. These guys take ages to pick an order and ship. More than a week....seriously super slow. Small county no excuse.
Had issue w Courier being 2 days later.
Customer Service has no clue.
Clearly don’t track once is paid for and leaves.

1 April 2020
Unprompted review
Rated 5 out of 5 stars

I will definitely be ordering from…

I will definitely be ordering from O'Briens again! The online shop had a load of selection and the delivery process was ideal. The delivery man went out of his way to ensure that the person that I bought the wine for as a gift got her bottle when she was home from work. He was friendly and efficient! Love this service and would recommend it to anyone looking to buy for themselves or as a gift for others.

31 March 2020
Unprompted review
Rated 5 out of 5 stars

Top marks!

The service was efficient, delivered in the time frame promised. The driver was friendly, understood social distancing and was very helpful in placing the boxes exactly where I wanted them. Great.

28 March 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied

Great choice, delivery was fast. Didn’t get loyalty points however for €260 wine purchase.

28 March 2020
Unprompted review
Rated 4 out of 5 stars

Big fan of O'Briens!

My order was delivered within 3 days of ordering - which was a great service considering the challenges of Covid-19. Only thing was that amongst my order I'd ordered 4 bottles of a certain wine and they were not in the box - a different 4 were sent to me (same price as ones I'd ordered, same country of origin and and same colour) - perhaps in 'normal' circumstances I would have been asked in advance if this was ok or a note put in the box to explain the replacements - but this is not the time to be carping over such minor matters when everyone is facing challenging times and I'm sure the guys in O'Briens are working flat out to fulfil orders whilst adhering to the HSE guidelines. O'Briens is my go-to off-licence and I am very happy with their knowledge and friendliness.

27 March 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast delivery, clear website. Selection is good, prices when on special are reasonable

4 March 2020
Unprompted review

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