Obelink Reviews 

We ordered an Eldorado cotton tent last year from Obelink in plenty of time. It didn't arrive and was later shown to be stuck/lost in British Customs in Holland. They re-sent, presumably at their loss, and the replacement arrived one day ahead of our camping departure. I mistakenly thought there were no guy ropes. But...despite looking, I hadn't seen them. They were there. I'm saying that Obelink were very helpful in a very frustrating time and handled the problems well. It was the issues to do with Brexit that caused the problems. Obelink didn't seem to be up to speed on providing documentation to enable claiming duty back from the British government but that was my only gripe. In the end, I made it my duty to drive my way through the ABSURD technical and opaque VAT and Duty requirements the British side insisted on (like, I was an Importer, not a purchaser of a tent) and got a £7 refund. Obelink in the shape of the representative, whom I discovered was talking to me from London! were very good. They don't have to send to Britain and we made the decision. The tent, is great.

Fast shipping, excellent prices. I recommend Obelink 😀

So difficult to understand why / where they deliver to. I wanted to order a Gazebo to the UK. Many years go I bought my bell tent from them and it was great service. I know that they have some kind of trade agreement with the bell tent suppliers now in the UK and don't sell these to UK customers but I thought a gazebo would be OK. Shame really, great products and service and they send EVERYWHERE else.

I am very happy with products, quality and fast delivery...Obelink rules :)

I order awning and i get it without sticks, like i was ordering car and i get it without wheels.

Hi all!

I am buiding my second buscamper and I`m buying this controller again! Great thing for the price!

I reccomend!

Quick response and packing.
Easy to shop, good products, affordable price.
Recomennded

Satisfied with the offer and quality of the product

I have has nothing but great service from the Obelink.nl online shop. Ordered my camping equipment online and had it within the stated time.

I read several reviews that mentiomed a slow delivery service (although all the the UK) I had my delivery sent to a DPD drop-off point near Munich and it arrived just as promised in 3 days.

I ordered 2 big canvas tents that were also of good quality and as described on the website. All in all, I'm happy

Been waiting for my awning for 3 weeks!

Disgusted at the customer service of this place.
CANT get in touch with anyone! Even the email back makes no sense and not got any further!
I've spoken to DPD several times and they have said it's not been cleared at customs due to no electronic invoice.

All I want now is my money back so we can order a new one

Is that too much to ask!!??

I ordered a tent and due to delivery time issues, I want to cancel. I emailed them immediately and called multiple times to cancel and get a refund. No response by email. During their opening hours, there is an Automated voice message saying they are busy and to wait. Then that their office are closed and to call back during opening hours. Absolutely terrible. Do not use!

They may tell what they want, but I got a good experience. Ordered on Sunday and delivery on Monday noon!

Absolutely no problems. I was notified when the item was shipped, was able to track it, and it arrived to Spain in good condition in 7 days.
Also happy with the product itself.
From the reviews here, it looks like most of the people who bother to leave a review are the ones that have a problem. I imagine many others like me have no problems but don't make the effort to leave a review.

Unfortunately I join a long list of disappointed and disgruntled customers. My item was dispatched twice from Obelink, and twice it was returned having never left the country. You would have thought that they would find out from DHL why it was unable to ship the item to the UK the first time, and correct the paperwork.
I did receive a refund.
Also they are unable to confirm the duty payable and therefore I can not recommend buying anything from this company. You have been warned.

Watch out for their stated delivery times the site says 3 days but add a couple more for the UK, 8 days later and 3 emails im no wiser as to when it will be dispatched, the telephone lines are closed and my items have still not dispatched open emails and no one to speak too.

One email response stated brexit as the reason for the delay however I've had an item delivered in 2 days from the netherlands in the same time frame. My latest email remains unanswered and all responses have avoided giving an accurate dispatch date....

I ordered awning sides 4 weeks ago. The items have been dispatched and returned to sender twice as incorrect information was provided by Obelink.

I have given up and now want a full refund. Products look good online, but customer service is terrible.

Avoid!

UPDATE 19/5/21 -
In response to the advice 'I advise you to contact our customer service to solve this properly', I have contacted customer services almost every other day for 4 weeks. My latest communication, after the package was returned to sender for the second time because essential information wasn't provided for customs, I was told that customer services would try to respond within 3 days. So four weeks of waiting and I need to wait 3 more days for a simple response from Obelink is not good enough. If Obelink would respond to my emails satisfactorily, I would not need to communicate via Trustpilot!

UPDATE 25/5/21 -
The day after my previous email I was contacted to say that a full refund will be issued within 1 to 2 working days. This is now a week ago - I have contacted Obelink 3 times only to be told my request is being passed to another department.

So - 5 weeks since placing an order, 2 failed shipping attempts and 5 days overdue for a refund, my awful experience of Obelink continues!!

UPDATE 26/5/2021

ABSOLUTELY APPALLING CUSTOMER SERVICE CONTINUES.

After almost 6 weeks of waiting and yet to receive my full order I have asked for a refund. Customer service have confirmed twice that they will refund the purchase price.

Today I was given a PayPal offer 125 euros below the purchase price! I CAN NOT BELIEVE THIS COMPANY.

BE AWARE - THIS COMPANY IS TERRIBLE. AWFUL CUSTOMER SERVICE AND THEN AFTER WEEKS OF WAITING THEY TRY TO HOLD ON TO MY MONEY.

AVOID, AVOID, AVOID!!!

I ordered a Van awning (Trinity). It arrived in good time and I thought I would put it up to test it. I could not get the poles to bend enough to fit the holding pin to keep it in shape. I emailed the company and was told they knew about the problem and that I had to saw off 3.5 cm off each metal pole!! I am a 60 year old and do not have a hack saw! I am waiting for some sort of compensation as I'm totally disgusted. Obelink gave me £10 back. I put it up the first day of my holidays. Not a bit of wind but by the next day, one of the pole segments had sheered and snapped, ripping through the actual awning. I am so upset. I have requested a refund but as of yet have had no reply.

I bought a tent from them a while ago. They said they would deliver in 6-7 working days. After 2 weeks,after I was constantly asking where is my tent,I had an email from them saying my tent was still in their warehouse because of some missunderstanding of some sort. Then I had an email saying the tent its on its way to me and that it will take 10 days to receive it. After those 10 days when I inquiered agaid they told me my tent its on its way back to them, and its not coming to me. I asked Paypal for a refund, I don’t recommend this people and I wouldn’t trust this people at all!!