Oakfield Direct Reviews 

1,744
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive securely packaged and often ahead of schedule. Many people also appreciate the straightforward online ordering process, helpful communication, and the consistently high quality of the products available. Buyers frequently express their intention to return for future purchases due to this overall reliability. Some reviewers were not happy with delivery delays caused by external courier services during transit. A few consumers mentioned encountering missing parcels, unexpected redirection issues, or unhelpful tracking updates when trying to trace their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Product

Clients share positive opinions on product quality, highlighting top quality items that match descriptions... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great discounts.... See more

Order

Users describe positive interactions with order, highlighting a straightforward and user-friendly online... See more

Service

Consumers find service to be positive, highlighting quick, reliable, and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good fast service items I bought are good quality reasonably priced. I was kept informed from making the order right through to the order being delivered what stage it was at. I will definitely... See more

Rated 5 out of 5 stars

This was my first time ordering from Oakfield and they didn't disappoint. I had previously ordered the same item from another company, which accepted the order and took the money, but then I was later... See more

Rated 5 out of 5 stars

Good service and good prices I purchased some fly repellent via Amazon and it turned up well packaged and a day earlier than expected. Would definitely buy from them again.

Rated 5 out of 5 stars

I found the riding hat that my daughter wanted at a very competitive price. The ordering process was very straightforward and it was received promptly (two days before her birthday). Excellent service... See more


Company details

  1. Equestrian Store
  2. Boot Store
  3. Animal Feed Store
  4. Saddlery
  5. Sportswear Store
  6. Tack Shop

Written by the company

Our massive new 11500sq ft purpose built premises are amongst the largest in the U.K. Inside, the newly refurbished retail area is light and airy and provides a delightful environment to browse amongst all your favourite brands. Outside, there are delightful garden and woodland areas for you to enjoy and there is ample parking. We doubt that you will find such an enormous selection of country and equestrian products anywhere else. Easily accessed from the M6, M61 & M65, a visit to Oakfield is a pleasure from the start. Friendly and knowledgeable staff will always be on hand to assist you with your purchase and you will soon find that our massive buying power translates into VERY competitive prices. Stockists of the major brands including Ariat, Pikeur, Weatherbeeta, Joules, Shires, Mountain Horse, LeMieux, NAF, Global Herbs, Equine America and many more...


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,744)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic experience as…

Absolutely fantastic experience as always 😀 super easy to go through order process the visual on line store shopping experience is so expertly put together with excellent details on all products and fabulous true pictures with great 👍 descriptions. The prices are fare and excellent discount opportunities 👌 just purchased lemieux Chelsea yard boots at an unbeatable price , packed perfectly and delivered within 2 day's. Absolutely love this store 😍 my favourite go to with so many flexible pay options 😀

17 May 2026
Rated 4 out of 5 stars

Signed for items that fit through a letter box ,Unfortunately I still haven’t received…

Unfortunately I still haven’t received my product as you’ve sent it needing a signature,unfortunately I’m at work all day so am unable to get to the post office during b open times to collect it,despite working for Royal Mail and getting my manager to get the respective postman to deliver it for me regardless of the signature(I don’t live in the same area as I work) xx can’t wait to see it just unfortunate it won’t b for a while x

15 May 2026
Rated 1 out of 5 stars

Responded to my previous review about…

Responded to my previous review about my missing parcel telling me it must have been delivered due to GPS and a photo.

the photo does not show a house, only some decking - the same decking that all of the houses around here have.

In terms of GPS, I have checked with my neighbour.

Absolutely no care and no understanding of consumer rights, avoid!!

11 May 2026
Unprompted review
Oakfield Direct logo

Reply from Oakfield Direct

As stated in our previous response, the parcel was delivered to the correct address with correct GPS tracking and a delivery photo. We quickly advised the customer what steps to take to help us resolve the matter. The courier investigation is ongoing and we will update the customer as soon as we have the results.

Rated 3 out of 5 stars

Unfortunately product (boots) were not…

Unfortunately product (boots) were not suitable. Delivery ok but felt return option was expensive.

10 April 2026
Oakfield Direct logo

Reply from Oakfield Direct

We are sorry that the boots were not suitable for you. Like most online retailers, we do not offer or advertise free returns. However, unlike most, we offer a heavily discounted prepaid DPD return label. This allows customers to return even heavy items for the very low cost of £5.95.

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