As advised by the O2 call centre I took my old phone to the local O2 shop to recycle. The sales adviser at O2 said by refund would be received within 5 working days but 2 weeks later I’m still wait... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service from Amy @02 Lincoln who was very helpful, knowledgeable and approachable. Nothing was too much and appreciated the help when needed.
Company replied
They were very helpful. Easy process to trade in phone. Reason why for 4*s is because it’s been nearly a month and haven’t received the payment from 02
Company replied
PROCEED WITH CAUTION. Sent a phone for recycling on the 1st Feb, they received it on 11th Feb. No further info so phoned customer services on the 25th who told me screen was damaged (it wasn't when... See more
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Company details
About O2 Recycle
Written by the company
Welcome to the O2 Recycle Trustpilot page
Thanks for taking the time to share your reviews with us. We read every piece of feedback and respond wherever we can. It helps us improve our service and support you when things don’t go to plan.
O2 Recycle makes it easy to trade in the tech you no longer need.
You can sell your phone, tablet, laptop, games console, smartwatch or earbuds in just five simple steps. Choose cash or credit — whatever works best for you.
By recycling your old devices with us, you can unlock a bit of extra money and help cut down on electronic waste. Since launching in 2009, O2 Recycle has processed more than 4 million devices and paid out over £350 million to customers.
A few things that make us different:
- We’re a zero‑landfill service
- We’re open to everyone — not just O2 customers
If you’d like to get started, head to O2recycle.co.uk
Contact info
United Kingdom
- O2Recycle@likewize.com
- www.o2recycle.co.uk
3.7
Average
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I received an email from 02 to say that…
I received an email from 02 to say that my phone was not eligible for swap as it would not switch on. My phone was in pristine condition so there was no way that was true. I had to ring 02 who said the tester might have been pressing the wrong button!! They put it back for testing again, I then received an email 15 minutes later to say it had passed all the checks and is now eligible to swap. Very incompetent and caused unnecessary panic and distress.
26 September 2025
Reply from O2 Recycle
Thank you for sharing this information with us Peter. We're sorry to hear about the trouble with your phone swap and the initial assessment. We'll share this feedback internally to prevent any further issues for future customers. Thanks again for bringing this to our attention and please accept our apologies for the panic and distress that was caused.
Reply from O2 Recycle
That's amazing news. Thanks Sharon. We're happy to hear that your experience was so smooth! Thank you for your positive feedback.
Member of staff in the store had very…
Member of staff in the store had very poor customer service skills. No eye contact, bad mood.
25 September 2025
Reply from O2 Recycle
We appreciate your feedback and are sorry to hear that the level of service in store with our staff member did not meet expectations. We will address this to improve our customer service.
Handset return
Returning my handset for recycle
I love it when things just work, smoothly. From the experience in store to returning my handset. Thank you O2
25 September 2025
Reply from O2 Recycle
Thanks for your kind review. We're happy to hear that your experience, from the store visit to recycling your handset, was smooth. Thank you for the positive feedback; we appreciate it!
The staff in the MK shop were…
The staff in the MK shop were excellent. Taking the time to explain the options then assisting in the days transfer. This took longer than expected but there was no attempt to stop and ask me to do this at home myself despite the time. Terrific help.
24 September 2025
Reply from O2 Recycle
We appreciate you taking the time to share your experience. We're glad to hear that the team was helpful and thorough in explaining the options and assisting with the transfer. We are happy they were able to support you.
Great team at the Colchester O2 branch…
Great team at the Colchester O2 branch extending me patience to safe transfer my data from the old phone to the new.
23 September 2025
Reply from O2 Recycle
We're happy to hear that the team provided excellent support with your data transfer. It's great to know our colleagues demonstrated patience and care. Thank you for your feedback!
Very simple procedure
Very simple procedure upgraded in less than ten minutes excellent knowledgeable staff.
23 September 2025
Reply from O2 Recycle
Thanks for the kind review. We're happy to hear that your upgrade was completed quickly and efficiently and it's great to know our staff provided you with excellent service!
Ever since purchasing the Samsung S25…
Ever since purchasing the Samsung S25 ultra ,
I have been unable to log into the my 02 app , I've spoke to numerous 02 representative and all I get are excuses ,
This company has to do way better because it's becoming extremely likely that I will cancel my contract because I'm getting tired of the lies I'm being told
10 September 2025
Reply from O2 Recycle
Thank you for taking the time to share this , Hugh. We're very sorry you're having trouble logging into the app after getting your new phone. We value this feedback and will flag this internally to see what can be done to resolve this issue.
I handed my phone in to be recycled…
I handed my phone in to be recycled over 2 weeks ago, I was told in the shop I’d get the payment within 3-5 working days then I was told after emailing after that time it’d take up to 2 weeks which still didn’t receive a payment but apparently now I’m receiving it in another 3-5 days so we will see but it’s been nearly 3 weeks with no payment.
19 September 2025
Reply from O2 Recycle
Hi Jodie. We're sorry to hear about the payment delay for your phone recycling. We know it's frustrating when timelines aren't met. We're looking into the reason for the hold-up and aim to resolve this as quickly as possible. Thanks for your patience.
Reply from O2 Recycle
Many thanks Sarah. We are happy to hear you felt reassured through the process. Thank you for your positive feedback!
02 switch up is fantastic so easy to…
02 switch up is fantastic so easy to update phone for a new one
20 September 2025
Reply from O2 Recycle
Thanks for your kind review. Its lovely to hear that you found it easy to upgrade your phone with Switch Up. Thanks for sharing your fantastic experience with us!
The service was amazing
The service was amazing, I was seen to the second I walked in and it was a quick process, the staff were very helpful and helped me do what I needed to do.
19 September 2025
Reply from O2 Recycle
Thank you, Luke. Its great to hear that you were seen to as soon as you walked in store. We're also glad that our staff were very helpful and assisted you with what you needed.
In a world of throwing things in bin…
In a world of throwing things in bin then in landfill sites it's great to that o2 offer this service.
19 September 2025
Reply from O2 Recycle
Thanks for your kind 5 star review. Recycling tech is a big part of what we do today and we are proud to offer the service to our customers.
2 weeks after recycling my old phone…
2 weeks after recycling my old phone i’m still waiting on the payment.
Lack of communication has been terrible.
Was told in store it takes 3-5 days.
18 September 2025
Reply from O2 Recycle
We apologize for the payment delay and poor communication regarding your phone recycle, Michael. We'll investigate this issue to improve our service and communication. Thanks for your feedback.
The person that did treated me like…
The person that did treated me like rubbish and didn't give me his undivided attention during the process
19 September 2025
Reply from O2 Recycle
We are very sorry to hear this and regret that we did not provide you with the attention and respect you deserve during the process. We'll address this to ensure a better experience for all customers.
Amazing Service
Kyle was great. Knew his stuff. The whole process only took about 10 minutes, very happy.
18 September 2025
Reply from O2 Recycle
Thank you for sharing kind feedback for one of our team members. We pride ourselves on the team being knowledgeable and providing a smooth end to end journey for our customers.
Reply from O2 Recycle
Thanks so much. We appreciate your feedback and are glad our expertise was helpful to you.
Been 10 working days and still haven’t…
Been 10 working days and still haven’t received my money
16 September 2025
Reply from O2 Recycle
Thanks for getting in touch, Nicola. We regret that you have not received your money yet. We will investigate this issue and work to resolve it.
Reply from O2 Recycle
Thanks very much for the lovely feedback.
I want to say the person who served me…
I want to say the person who served me was very nice, had good knowledge and extremely helpful. He is definitely an asset to your team.
17 September 2025
Reply from O2 Recycle
That's lovely to hear. We're so pleased that the colleague who assisted you shared their knowledge and was so helpful. We appreciate you recognizing their contribution to the wider team!
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