As advised by the O2 call centre I took my old phone to the local O2 shop to recycle. The sales adviser at O2 said by refund would be received within 5 working days but 2 weeks later I’m still wait... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service from Amy @02 Lincoln who was very helpful, knowledgeable and approachable. Nothing was too much and appreciated the help when needed.
Company replied
They were very helpful. Easy process to trade in phone. Reason why for 4*s is because it’s been nearly a month and haven’t received the payment from 02
Company replied
PROCEED WITH CAUTION. Sent a phone for recycling on the 1st Feb, they received it on 11th Feb. No further info so phoned customer services on the 25th who told me screen was damaged (it wasn't when... See more
Company replied
Company details
About O2 Recycle
Written by the company
Welcome to the O2 Recycle Trustpilot page
Thanks for taking the time to share your reviews with us. We read every piece of feedback and respond wherever we can. It helps us improve our service and support you when things don’t go to plan.
O2 Recycle makes it easy to trade in the tech you no longer need.
You can sell your phone, tablet, laptop, games console, smartwatch or earbuds in just five simple steps. Choose cash or credit — whatever works best for you.
By recycling your old devices with us, you can unlock a bit of extra money and help cut down on electronic waste. Since launching in 2009, O2 Recycle has processed more than 4 million devices and paid out over £350 million to customers.
A few things that make us different:
- We’re a zero‑landfill service
- We’re open to everyone — not just O2 customers
If you’d like to get started, head to O2recycle.co.uk
Contact info
United Kingdom
- O2Recycle@likewize.com
- www.o2recycle.co.uk
3.7
Average
21K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from O2 Recycle
We're happy to hear that you found our team friendly and knowledgeable. Thank you for your positive feedback and for sharing your experience.
I still haven't got my refund
11 October 2025
Reply from O2 Recycle
We regret that the refund hasn't arrived. Thanks for letting us know.
Reply from O2 Recycle
We're happy to hear that your experience was seamless. Thank you for your positive feedback; we appreciate it.
Communication is slow.
As advised by the O2 call centre I took my old phone to the local O2 shop to recycle. The sales adviser at O2 said by refund would be received within 5 working days but 2 weeks later I’m still waiting for the refund and I’ve had not had an email to say it’s on its way!! So far I’m not very impressed!
Update. I sent an email to the recycle team and received an update stating they had processed my phone and the payment was received a few days later. There is a lack of communication regarding the status of the transaction and it’s seems slower if you drop the phone into O2.
9 October 2025
Reply from O2 Recycle
We're sorry to hear that the recycling refund hasn't been received yet and that you haven't had email updates. We appreciate you bringing this to our attention.
Misleading pricing and no cooling of protection for recycled phones
The process was very simple and completed in a matter of minutes. However, I lead to discovered that the general offer price on the Internet (at trusted sites) was £35 above what I received from O2.
Due to circumstances, the phone purchase could not be completed on the same day and I return the following day, when I tried to cancel the recycle arrangement and repay the recycle amount. Despite me believing I had a cool off period, I was advised that this did not apply to the recycle arrangements, and a cancellation was not possible.
I must say that at that point the lack of transparency left me feeling cheated. O2 need to review their process and pre-notify customers that the recycle arrangement is not subject to a cooling off period.
22 September 2025
Reply from O2 Recycle
Thank you for sharing this feedback. We appreciate you sharing your experience. We're sorry to hear about the difference in recycle value and the cancellation issue. We'll review our process regarding cooling-off periods for recycle arrangements and work on improving transparency for our customers. Thank you for bringing this to our attention.
Reply from O2 Recycle
Thanks Mark. We're happy to hear that the instructions were helpful and easy to follow. Thank you for your positive feedback!
Easy and effective
Upgraded (Switch Up) phone, returned old phone, it was accepted, and will be resold as new (it really is as new!) excellent!
8 October 2025
Reply from O2 Recycle
Many thanks. We're happy to hear that your phone upgrade and return process went smoothly! It's great to know you were pleased that your previous phone was in excellent condition. Thanks for your positive feedback!
Wot not happy about all the messing about being put on hold and put to other departments being cut off and being given different dates my payments will be payed into my account
Did not have a good experience with 02 call center or shop
2 September 2025
Reply from O2 Recycle
We regret that your experience with our call center and shop was not satisfactory. We appreciate your feedback and we'll look into this.
Reply from O2 Recycle
Thank you for the 5 star review. It is much appreciated.
I haven’t received any confirmation yet so hard for me to comment
Phone was recorded to be delivered on the 4th of October and I am still yet to hear anything so I can’t give any feedback
7 October 2025
Reply from O2 Recycle
We are sorry to learn your phone has not arrived as expected. We value your feedback and will look into the delivery issue for you.
Easy to box up and get posted
Easy to box up and get posted. And quickness of getting to email. To say it’s been processed and passed checks.
2 October 2025
Reply from O2 Recycle
Thanks Kevin. We're happy to hear that the process was easy and efficient. It's great to know you were informed quickly about the checks. Thank you for your feedback.
Reply from O2 Recycle
We're happy to hear that the upgrade with O2 switch up was easy! Thank you for your positive feedback; we appreciate it.
Reply from O2 Recycle
We regret the device plan deduction issue. We'll investigate and work to prevent this from happening again. Thanks for your feedback.
Easy to recycle phone.
6 October 2025
Reply from O2 Recycle
We're happy to hear that the phone is easy to recycle. Thank you for your feedback.
The whole process from start to finish
The whole process from start to finish, everything went smoothly.
7 October 2025
Reply from O2 Recycle
We're happy to hear that your experience was smooth from beginning to end. Thank you for taking the time to leave us this great feedback!
Reply from O2 Recycle
We're happy to hear that you received fast service and are enjoying your new iPhone Air! Thank you for your positive feedback.
Am still awaiting payment for the phone…
Am still awaiting payment for the phone I recycled
6 October 2025
Reply from O2 Recycle
We regret to hear about the payment delay. We'll look into this and work to resolve it as quickly as possible.
Store handled recycling
I made a switch up, with O2 and left the device with the store - they handled the recycling
4 October 2025
Reply from O2 Recycle
We appreciate your feedback and are sorry to hear about the switch. We're glad the store managed the recycling for you. We value your time.
Very easy to use
6 October 2025
Reply from O2 Recycle
We're glad you found it easy to use, and we appreciate you taking the time to share your positive experience with us.
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