O2gearshop Reviews 

861
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2... See more

Rated 5 out of 5 stars

O2 Gear Shop is a great place to find top-of-the-line gear at super low prices. You won't have to wait long for your gear to arrive on your doorstep (unless it's a special order item) which allows fo... See more

Rated 4 out of 5 stars

I've purchased multiple products from this website. They've made mistakes, but they made up for it by offering me a more expensive item without additional charge. The shipping isn't the fastest ei... See more

Rated 5 out of 5 stars

O2gearshop.com offers the best combination of price, size variety, colors and brands on the web. It's always the first place I look when needing something. Recently I've bought several Patagonia fle... See more

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4.8

Excellent

TrustScore 5 out of 5

861 reviews

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4.8

All reviews

(861)

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Rated 5 out of 5 stars

Amazing customer service

I ordered some bindings from them that were on closeout. Due to an error on the site, they didn't have these in stock. They notified me and actually gave me new model year bindings for the same price as a way to make up for the mistake. So basically I got 2013 bindings at the 2012 close out price! Awesome! Kept me as a customer.

27 January 2013
Unprompted review
Rated 5 out of 5 stars

o2 Gear Shop is THE Best!!!

I wanted to buy some North Face hoodies for my two daughters for Christmas, and I found the best price and selection at o2 Gear Shop. The site is easy to use, and the shipping was fast. The hoodies arrived as described--packed well....Overall, great experience--exceeded my expectations. FIVE STARS!!

27 January 2013
Unprompted review
Rated 5 out of 5 stars

best price for Patagonia!

O2gear shop has the best prices for the best brands. I bought Patagonia jackets at the lowest price posted anywhere.
Shipping was fast and during the holidays, that is something. The email notification was great. I could track my order and knew when to expect it.
I also like the web site. It is easy to search for what you want by size, activity, or type of garment. I would recommend them highly.

27 January 2013
Unprompted review
Rated 5 out of 5 stars

Love this company!

I was really pleased with the short amount of time it took to ship my item and the price literally could not be beat! I'll definitely shop here again.

27 January 2013
Unprompted review
Rated 5 out of 5 stars

Worth the wait!

The GoPro 3 black edition camera tt I ordered is awesome. O2 Gearshop answered my questions, shipped the item promptly and sent me coupons for $60 worth of additional items. I had to return one of the items, but the return was hassle-free and a new item was shipped immediately. I do agree with the other reviews about waiting a long time on the phone to reach a customer service rep, but it was the week before Xmas, so I'm sure the reps were very busy. I would definitely buy from this company again. They are prompt, reliable, and trustworthy. Great coupons, too!

27 January 2013
Unprompted review
Rated 5 out of 5 stars

Great Product, fast shipping and low prices!

I had been searching everywhere for the Breast Cancer Ribbon Denali North Face jacket for my wife. No one had it and if they did it was $180.00. I found it here at O2gearshop.com for $110!! Arrived in less then a week and I even received free shipping!!

25 January 2013
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY!

I ordered my North Face jacket and the price was great and the shipping was fast. Definitely will shop again

25 January 2013
Unprompted review
Rated 4 out of 5 stars

Slow, communication, but great prices and selection!

Trust this company. I had some slow communication/shipping, but I knew when I ordered that it may take some time before the item shipped out. It clearly stated on the site, as well as on the order confirmation page, and on the email I received, that it would take 5~7 days for shipping. Coupled with the fact that I ordered on New Year's Day... However, I saved almost $150 off retail for my Arc'teryx Venta SV F12 jacket, and I love it. It was worth the wait.

I do have a friend that ordered a Patagonia R1 pullover, and it was listed as in-stock. He got his goods in about 3 business days total.

As a side-note, they charged me for my jacket right when I put my ordered through, even though it didn't ship for another ~8 business days. Not a big concern, just something to note.

Either way, if you've got time to wait, then order from these guys. You'll be happy you did when you save $$$ ;-)

25 January 2013
Unprompted review
Rated 5 out of 5 stars

Great prices!

I've ordered a couple of things from o2gearshop. Both orders were supposed to ship after 5-7 business days. In the first case, it took about that long, but the second order shipped the next day. I received emails when my order was placed and also when my order was shipped. I like that.

24 January 2013
Unprompted review
Rated 5 out of 5 stars

Gread deal on Women's North Face Osito Jacket!!!

I looked everywhere for the best deal on a Women's North Face Osito jacket and o2gearshop.com saved the day! They came through almost $20 lower than their closest competitor, plus shipping was FREE! Customer service was great, too. Can't wait to order from them again!

23 January 2013
Unprompted review
Rated 1 out of 5 stars

Would not recommend. Extremely slow processing

It takes a lot to get me to post a negative review however I feel like its needed. I understand its stated that there is a 5-7 day processing time but I also understand that "out of stock" merchandise should be communicated on the website, which mine was not. I was stoked on my new snowboard purchase, I even saved a few bucks, however I was immediately turned away when I was informed my credit card was charged in full yet the product needed to be ordered from the manufacturer, shipped to their facility, and then to me. C'mon, it's 2013. There's a faster, more customer intuitive action then what you have in place now. Get it to the customer as fast as you can if something like this happens! I just expect more from an online company and those expectations have not been met. I hope they turn things around.

23 January 2013
Unprompted review
Rated 5 out of 5 stars

Excellent experience, will shop again!

"Excellent selection, customer service and prices! Shipping was ultra fast to WA State for Christmas. Had one item to return and RMA process was easy, but just make sure to abide by their terms as you only have 30 days to return or exchange items!"

23 January 2013
Unprompted review
Rated 5 out of 5 stars

Great Place to shop for jackets and gear!

I ordered a north face jacket for a family member from this site after finding that it was the cheapest price online. The item arrived very quickly (within 4 business days during the busy Christmas/New Years season!) and the jacket looked great! I would highly recommend shopping here!

20 January 2013
Unprompted review
Rated 1 out of 5 stars

Where is my product? Featuring: The tale of the snippy customer service rep!

I happened across o2gearshop.com via priceblink and ordered a North Face jacket at a terrific price! +5 stars
Prior to ordering, the site informed me, in bold red letters that the product "Ships After 5-7 Business Days." -1 stars
I figured why not, I've never heard of this company before, but they offered free shipping, so I bit. +3 stars
As of today (Jan, 20th, 2013), it has been 11 days since I placed my order and my product has still not shipped. -2 stars
So, I got a little worried and I called the customer service number. There I spoke to a very snippy customer service rep. who reminded me of the 5-7 business day delay. She unapologetically informed me that my only option was to continue waiting. -4 stars

TL;DR: I probably won't order from o2gs again. I saved 20 bucks but it's been 11 days and my order still hasn't shipped.

20 January 2013
Unprompted review
O2gearshop logo

Reply from O2gearshop

Jon,

My apologies for your frustrations; however, as you mentioned, the product indicated it would not ship until 'After 5-7 Business Days'. On 1/10, your order was processed. On that day, we placed an order with The North Face for the jacket. We then need to receive the product and ship it to your shipping address. We are currently at the 6th business day. Tracking information indicates the product should arrive here in the next day or two.

Please accept our apologies. We make every effort to inform customers of the delay on products not currently in stock. Products that are listed as 'In Stock' ship within 1 or 2 business days (depending on time order was placed).

Rated 5 out of 5 stars

Great Prices!

Ordered a North Face jacket from here. They had the best prices and shipping was very fast! Customer service was also very good.

20 January 2013
Unprompted review
Rated 5 out of 5 stars

Great prices

Purchased a North face Khumba Jacket at a great price. Shipping was free. Delivery took more days than I expected. Good website with great prices.

19 January 2013
Unprompted review

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