SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I... See more
Company replied
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See what reviewers are saying
What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeab... See more
Company replied
Scammers not to be trusted. Customer of over 15 years yet ignored and told no. I will now be seeking compensation
Company replied
Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
4.7
Excellent
81 reviews
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Attention to detail
Albright was very attentive to our needs and gave us exactly what we were looking for in double quick time. We were seeking ESIMs for our phones.
1 June 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fVMevP
Facebook: https://bit.ly/43a0nOx
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