Nadia helped me from start to finish to get my email account set back up, been without it all week, and after ringing up quite a few times with no success I go into the 02 shop in meadowall and she so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really easy to upgrade our phones with Stephen in the Meadowhall branch of o2 and he was definitely not a pushy sales person like most. This made us want to buy from him
Company replied
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
Company replied
We came in looking for advice on getting a new iPhone we were advised on yhr the best deals, we ended up moving over to o2 from a different company on several devices. We were supported by mason who w... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
59 High Street, S9 1EN, Sheffield, Meadowhall, United Kingdom
- 0114 553 0598
4.8
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
27 May 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
Excellent customer service, quick and easy
After multiple calls to customer services relating to my sim not working correctly to receive text messages I visited the store and sat down with Mason who was very friendly, helpful and managed to resolve my issue and replace my SIM card and regain full service to my phone. He went above and beyond in supporting me and was a quick and easy process, it was nice to speak to someone in person who was able to help.
1 June 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RFwpj0
Facebook: https://bit.ly/3SeiTmv
Jamie Leigh was very friendly and…
Jamie Leigh was very friendly and helpful and resolved my problem promptly and professionally. She should be valued as part of your team.
1 June 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you so much for your kind words 😊
We’re really pleased to hear that Jamie was friendly, helpful and able to resolve your issue so quickly — we’ll be sure to pass your feedback on to her. She’ll really appreciate it 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.