Visited the O2 store at Bluewater. As soon as we entered the store we were greeted with a friendly hello. On explaining why we were there we were quickly passed over to a colleague, Christian, who was... See more
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Location
Switch locationUnit 77 Upper Thames Walk, Bluewater, DA9 9SR Dartford, England, GB
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Te best one its sorted everything fast
Company replied
Herbie helped me reactivate my eSIM today and was really friendly throughout. He made the process quick and easy, and everything was sorted in no time.
Company replied
Smiles No extra talking Swift Let's go
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 77 Upper Thames Walk, Bluewater, DA9 9SR, Dartford, England, United Kingdom
- 01322 623860
4.5
Excellent
18 reviews
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Lovely man dale helped with my email…
Lovely man dale helped with my email issues.
1 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Te best one its sorted everything fast
9 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R5a0vy
📘 Facebook: https://bit.ly/4w6dIUT
Reply from O2 - Bluewater
Hi Ballen,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SKoAsX
📘 Facebook: https://bit.ly/4vnVCwm
Herbie was quick and prompt and…
Herbie was quick and prompt and resolved my issue perfectly
4 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Jonny,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vVR5Cz
📘 Facebook: https://bit.ly/44imN0G
Visited the O2 store at Bluewater - great customer service
Visited the O2 store at Bluewater. As soon as we entered the store we were greeted with a friendly hello. On explaining why we were there we were quickly passed over to a colleague, Christian, who was friendly, helpful and patient (our issue took ages to sort). He needed some assistance from a manager who again was friendly, engaging and helpful. Very impressed - thank you Bluewater O2!
3 July 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gU9LxO
Facebook: https://bit.ly/4bwQTRV
Great customer service
Dale served me in the O2 store at Bluewater and what was nice was the fact that not only did he show a lot of patience with my enquiry he also wasn’t afraid to ask one of his colleagues for their input instead of trying to bluff his way through, I felt that this gave me a better customer experience and left me feeling confident that he had done all that he could to assist me
1 July 2026
Unprompted review
Reply from O2 - Bluewater
Thanks for your review! It is great to hear about the level of service you have received.
Sorted my problem quickly and…
Sorted my problem quickly and professionally
27 June 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bhyuZ8
Facebook: https://bit.ly/4oYG68D
Herbie helped me reactivate my eSIM…
Herbie helped me reactivate my eSIM today and was really friendly throughout. He made the process quick and easy, and everything was sorted in no time.
18 June 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Tbs2wD
Facebook: https://bit.ly/4vEx9nH
Herbie was the goat
Herbie was very articulate and confident which made the my experience efficient and carefree.
22 June 2026
Unprompted review
Harry made my day
22 June 2026
Unprompted review
Reply from O2 - Bluewater
We're glad to hear that Harry made your day! If you need anything else you know where we are 💙
I had problems with International calls…
I had problems with International calls and Herbie patiently listened me and helped me to solve my problem and explained me everything what we did , how can i add and cancel extras and checked with me if my International calls are working to make sure all done properly.
17 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello Darya,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fYABEJ
Facebook: https://bit.ly/4gnrugQ
Herbie and Shannon
Herbie and Shannon. Life savers.
Phone was hacked. O2 blocked me as protocol. The o2 Bombay / Mumbai call centre you needed a degree in Hindi to understand anything, as well as the fact they lied and said “turn the phone on and off and you will be ok”
This wasn’t the case. I had to physically acquire a new sim, also hours away from a flight out the uk.
O2 blue water showed professionalism and great customer service. Thank you.
15 June 2026
Unprompted review
Herby was very helpful and experienced…
Herby was very helpful and experienced sorting out my phone
15 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello Shelley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fQ2r5R
Facebook: https://bit.ly/44ixJet
Ini - Bluewater store
Ini at the Bluewater store was great.
Personable, knowledgeable, engaging and with a sense of humour.
What’s not to like? :-)
15 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43C8uDS
Facebook: https://bit.ly/4fNfgOi
Herbie was very quick and efficient at…solving the problem
Herbie was very quick and efficient at working out the problem and inputting a new eSIM and was polite and helpful
15 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello Jenny,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e9RBq9
Facebook: https://bit.ly/3Sr9vMt
Good service from herbie
15 June 2026
Unprompted review
Helpful
I came in the store to change the email address linked to my account as I lost access to my old one, the lady was very helpful and fast to get it all changed over for me
13 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eadG83
Facebook: https://bit.ly/4owm8Sw
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review. We're glad you have had a positive experience using our services. If you require any future help, please get in touch with us using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4xeo9Xw
Facebook: Send us a private message or mention us at: https://bit.ly/4aweZvy
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