Nuttallparker Reviews 4

Would like to say a MASSIVE thanks for selling our property everything from start to finish was so quick from start to finish always keeping us informed every step of the way
Thanks to all the team
Toni, Dave, Suzanne , and the rest of the gang sorry I forgot your names
Thanks again all 5 ⭐️⭐️⭐️⭐️ ⭐️ all the way
Thank
Jacky & Ross Hamilton xxx

Professional, friendly and always so helpful. Will certainly use Nuttall Parker again. Special thanks to Susannah but also thanks to the rest of the agents, always there when needed.

Sadly , very focussed on buyers and not sellers who are their clients . I am sure if you are buying from them , you have a different experience to those , like us selling . We selected NP as our agent as we assured post selling - which took less than a week , we would be provided with someone senior who would take over the process - this didn’t happen . They made us feel like we were an inconvenience and Tony , behaved like a petulant child once we started to , quite rightly , expect the level of service we had been promised . We then found ourselves “off loaded” to the receptionist / office admin - which considering Tony knew the chain below us was slow , unstable and not driven to move - was difficult for us and for someone so junior . We had mixed messaging , we were gaslit , we lost money - all because they weren’t interested in us as clients . NP, need to understand that their clients are diverse - ie some clients will have had great experiences of customer services having bought and sold many homes - not everyone is a FTB - it’s not everyone’s first rodeo ! If you secure business based on advising your sale will move to a senior member of staff for twice weekly updates - then do it , it’s why we chose them originally . Factor in your clients situation - if you know they are getting married in the process , say congratulations ! Don’t keep getting their names wrong . Don’t send “unfortunately” emails regularly at gone 5pm at night , just as you leave the office - with no opportunity to discuss - and most importantly don’t lie !!!!! Don’t say someone is out on a viewing when you try and call for an update , when your client is stood outside your office , and can see the individual in question is sat with you !!!! That’s just rude and unprofessional and adds further weight to the lack of trust and integrity. Just do your due diligence when using NP. Establish the details of the chain - ours went from 3 plus and we’re still post completion not sure of the genuine length of the chain because of the confusion caused by NP. Luckily we were buying from a new build , who were all over the communications and customer service . Nothing was too much trouble and bent over backwards to be 100% customer first . Finally after 5 months of sheer stress and 0 customer care from NP we can walk away from this experience . We wouldn’t use them again , and we wouldn’t recommend them to our friends or family , as we wouldn’t in all good conscience want anyone to have to deal with the stress and worry they caused us .

I signed up with Nuttall Parker in April 2020 just before covid lockdown. Nuttall Parker are a little more expensive than some other agents but worth every penny. The first viewing was the last week of June when empty properties were opened up for viewings and completion was less than six weeks later! Awesome! A refreshing and streamlined experience compared to the abortive 3 months that were wasted when I had the property with a competitor previously. Nuttall Parker are now my go-to Estate Agent.