Number One Car & Van Hire Reviews 

426
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We hired on three separate occasions in 2021 and the service was excellent. Cars were in great condition - particularly enjoyed the new style Toyota RAV4. Zero hassle and competitive pricing. Also hir... See more

Company replied

Rated 5 out of 5 stars

I use Number One Car & Van hire & would not use anyone else again. From enquiry to return their service is 5⭐️ Great value & a hidden gem Moses who is always so welcoming. Vehicles are spotless, offic... See more

Company replied

Rated 5 out of 5 stars

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working ord... See more

Company replied

Rated 3 out of 5 stars

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phon... See more

Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Information provided by various external sources

Our dedicated team ensures that you receive the highest quality service. We value our customers satisfaction, therefore you are guaranteed quality and reliability. That's why we are Number One. We are now on Facebook and Twitter, so follow us for up-coming deals, offers and promotions from Number One Car & Van Hire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(426)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incompetence

Got a booking confirmed through the website and then phone, yet on arrival the information didnt match. Going past that i was ready to pay on top to get the van and yet i coudnt rent it as i lived too far (around an hour away) to get insurence and had to go back home empty handed. While i understand the insurance issue, I cant understand how the booking got confirmed or how the person on phone didnt tell me about it. Waste of time

21 September 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Hi Albert

Firstly i'm sorry you've had a bad experience here, if you've read our reviews the majority of customers are happy with our service.
Regarding your hire, unfortunately, hires are subject to stringent insurance rules and on this occasion we were unable to offer insurance as you reside outside our normal catchment area.

Rated 5 out of 5 stars

Fantastic company

We went to Cornwall for a week hired a 9 seater Toyota verso. The van was amazing clean all modern conveniences easy to drive the team at number 1 car hire are amazing. Very well organised.

16 August 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you Susan, we hope you had a Fab time.

Rated 5 out of 5 stars

Nice and easy

Booked MWB van via Practical. Van was (if I remember right) about three years old and in excellent mechanical condition. There were a few exterior scrapes but all of these were properly pre-identified on the hire form. I returned the van in the same condition three days later and the return process was courteous and efficient.

2 July 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you for your great review

Rated 5 out of 5 stars

Look no further, you are in the right place!!

This is a place where you can be sure that there are no hidden costs. They will not try to cheat you. The vehicles are in a great condition, the price is extremity competitive and the service is fast and friendly.
No much more to say really except, see you next time for sure and thank you.

29 June 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Nappa thank you for your fab review

Rated 5 out of 5 stars

Will be back.

The service and the car were excellent.

1 June 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Alan Thank you

Rated 5 out of 5 stars

Excellent van hiring experience

Excellent van hiring experience, great services and so helpful from Number One Car & Van Hire. The van is in perfect condition. The hire hours is flexible and good enough for a whole day. Highly recommend.

11 May 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thanks Mack

Rated 5 out of 5 stars

There’s usually apprehensions hiring a…

There’s usually apprehensions hiring a vehicle that you choose the right company. Well I have to say this was not the case from my hiring a van from number one.
Nice smooth transaction you supply what they require job done. Made fully aware of hire conditions and providing you comply honest company to do business with.
Yes the cost is very competitive in the market.

10 May 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you Ricky

Rated 5 out of 5 stars

Great van

Great van, great price, right next to the station. Couldn’t be easier.

1 April 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thanks Michael

Rated 5 out of 5 stars

Good old honest service

The service was friendly, helpful and efficient from start to finish. The van was in excellent condition, in fact brand new. I would definitely recommend.

11 March 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Kirsty thank you

Rated 5 out of 5 stars

First Class Service.

First Class Service.
Booking and collecting process incredibly straightforward. Price agreed up front with no additional charges. Helpful personnel were on hand to demonstrate tail lift function and show how the van works.

3 March 2021
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you David.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look