Number One Car & Van Hire Reviews 

426
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We hired on three separate occasions in 2021 and the service was excellent. Cars were in great condition - particularly enjoyed the new style Toyota RAV4. Zero hassle and competitive pricing. Also hir... See more

Company replied

Rated 5 out of 5 stars

I use Number One Car & Van hire & would not use anyone else again. From enquiry to return their service is 5⭐️ Great value & a hidden gem Moses who is always so welcoming. Vehicles are spotless, offic... See more

Company replied

Rated 5 out of 5 stars

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working ord... See more

Company replied

Rated 3 out of 5 stars

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phon... See more

Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Information provided by various external sources

Our dedicated team ensures that you receive the highest quality service. We value our customers satisfaction, therefore you are guaranteed quality and reliability. That's why we are Number One. We are now on Facebook and Twitter, so follow us for up-coming deals, offers and promotions from Number One Car & Van Hire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

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No recent history of asking for reviews

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4.7

All reviews

(426)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

I have hired a few cars and more…

I have hired a few cars and more recently a van from this company. The whole process was very professional and hassle free. I would definitely use again.

20 September 2025
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you Roy

Rated 4 out of 5 stars

Clean car

Clean, tidy, new car. Good service

26 July 2025
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 2 out of 5 stars

Staff good, van poor condition

Staff were very nice and helpful. However, we were given the spare key and not the fob - so we got to our storage unit and couldn't open the doors. They did rectify immediately we notified them and drove to give us the proper key. The van itself was in poor condition. It had loads of dents and scratches - which of course didn't matter so much as we were moving stuff. But the inside of the drivers area had not been cleaned and was really dirty. The windscreen was really dirty and there wasn't a drop of screenwash either.

28 June 2025
Unprompted review
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Reply from Number One Car & Van Hire

Hi Connie
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear that your experience with No1 Car & Van Hire didn’t meet your expectations.
We always aim to provide a high standard of service, and it's disappointing to learn we fell short in your case. We’ve reviewed the van you hired and acknowledge there was some external cosmetic damage. While it didn’t impact the vehicle’s functionality, we understand how this may have influenced your overall impression.
We also take your comments regarding the condition of the cab and the lack of screenwash seriously. We've already addressed this with our yard team to ensure better checks are carried out before vehicles go out in the future.
Thank you again for your feedback — it helps us improve. If there’s anything else you’d like to discuss or if we can assist you further, please don’t hesitate to get in touch directly.
Kind regards,
The No1 Car & Van Hire Team

Rated 3 out of 5 stars

The service from Number One Car & Van…

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phone was a bit inconvenient for someone living outside the UK. While the staff were friendly and helpful, the process could be improved for more convenience. A mixed experience, but I might consider using them again. ***

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Number One van hire is the only hire…

Number One van hire is the only hire company we have ever used. They have great customer service and are always very helpful and friendly. Never any problems. Great local company

10 October 2024
Unprompted review
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Reply from Number One Car & Van Hire

Shaz thank you.

Rated 5 out of 5 stars

The services provided were excellent

The services provided were excellent. Almost everything could be arranged by email, except for the payment which had to be made over the phone. As I do not live in England, this was an inconvenience. The car was the model I requested and was in excellent condition. I would highly recommend renting a car from this company.

7 September 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you for your great review.

Rated 5 out of 5 stars

5* Service

Very helpful, easy to deal with, reasonable pricing, able to accommodate at short notice, would use again.

21 August 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Ryan.

Rated 5 out of 5 stars

Simply the Best

No hassle hire. Everything just perfect. Very friendly and great service. Will definitely use them next time I need a van.

23 August 2024
Unprompted review
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Reply from Number One Car & Van Hire

Paul thank you for your 5 star review.

Rated 1 out of 5 stars

Nice car shame about the rude lady in…

Nice car shame about the rude lady in the office. Michelle.

1 August 2024
Unprompted review
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Reply from Number One Car & Van Hire

Hi Katielouise, we are not quite sure why you keep leaving random bad reviews when you have not used our service. You say you have used us twice before on a previous review back in 2022, however we can not find any history.
You have also left another bad review in April 2024 accusing Michelle of deleting your review from 2022..!! (Reviews cannot be deleted)
You have now left another bad review when again not using our service, this has now been reported as harrasment to relevant authoritys.

Rated 5 out of 5 stars

Great local hire company

Great local hire company have a good range of vans available and it’s quick snd easy to hire them.

23 May 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Chris.

Rated 5 out of 5 stars

Great value Good service

The staff are just so friendly and helpful. The van clean and reliable, amazing value compared to other companies. I would have no hesitation recommending them.

8 May 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Clive.

Rated 5 out of 5 stars

Smooth booking, great car, excellent service

The booking process was very simple and easy. When collecting the car, completing the paperwork was quick and efficient. The car I chose (mazda 6 estate) was nice and clean and I found no fault with it.

10 May 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Mike.

Rated 5 out of 5 stars

Friendly, Professional & Decent Van

Used this company for the third time (most recent previous to this was March when my girlfriend hired a van and I drove it). Once again a decent van to use and decent price. Was explained everything in detail and no issues at all.

15 May 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Chris.

Rated 5 out of 5 stars

Great service as usual

Great service as usual, have used many times, never any issues, lovely staff, special mention to Moses who prepares the vehicles

26 April 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thanks Paul.

Rated 5 out of 5 stars

Great service

Great service. Sent in an online request and received an immediate call to confirm availability. Clean, tidy Vans provided at a very reasonable price for daily hire' Have used them many times over the years and always reliable, efficient and friendly.

2 May 2024
Unprompted review
Number One Car & Van Hire logo

Reply from Number One Car & Van Hire

Thank you for your 5 star review

Rated 5 out of 5 stars

Brilliant and friendly service.

I have been using Hackbridge Number One Car & Van Hire for almost 20 years and there is a very good reason for that. You receive a very personable service that you simply do not experience at one of the larger more well known company's. Geoff and his friendly team always make you feel welcome, and they always do everything they can to accommodate you and make you feel valued, and not just another customer.

28 February 2024
Unprompted review
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Reply from Number One Car & Van Hire

Thanks David.

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