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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, passion, and engaging storytelling, which brought historical sites to life. People also found the meeting spots easy to locate and well-organized, contributing to a smooth start to their tours. However, some customers experienced issues with the service and user experience. A few people found certain guides to be unengaging, monotone, or difficult to understand due to heavy accents. There were also instances where the provided audio equipment had poor sound quality, and some reviewers felt rushed through key attractions or faced unexpected delays in entering sites.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the guides for being knowledgeable,... See more

Location

Customers consistently note positive experiences with location. Many reviewers found meeting spots easy to... See more

Service

Consumers find service to be ambiguous. Many reviewers praised the excellent communication during rebooking... See more

User experience

People report ambiguous experiences with the user experience. While some customers found meeting spots easy... See more

Booking process

Clients share ambiguous opinions on the booking process. While some found it easy to change their visit time... See more

Based on these reviews

Rated 5 out of 5 stars

We highly recommend this very informative vatican tour. Our guide, Amy, was delightful & very knowledgeable. She kept us going at a good pace, not too fast or slow. Had many interesting often funny ti... See more

Company replied

Rated 5 out of 5 stars

We toured the Roman ruins and Colosseum with our guide, Cecilia. She was fantastic - great communicator, gave us lots of interesting facts and stories, was able to field every question thrown at her... See more

Company replied

Rated 5 out of 5 stars

Tour guide for the Roman Forum and Colesseum was super knowledgeable and very patient with our group. Made sure we were in the shade when possible and pointed out water fountains to fill our water bo... See more

Company replied

Rated 5 out of 5 stars

We could not attend our visit at the scheduled time and it was possible to change it. The square of Pantheon is always crowded and there are big queues to enter Pantheon. We indeed skipped the line... See more


Company details

  1. Tour Operator

Written by the company

At Numa Tours, we are a locally based company passionate about offering you authentic experiences across this beautiful country. As experts in Italy, we provide the best tours at the best prices, with no intermediaries. Enjoy our 24/7 support to help you explore Italy’s most iconic sights. Join us and discover the magic of Italy like never before!


Contact info

4.2

Great

TrustScore 4 out of 5

93 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great colosseum and Roman Forum tour with kids

We had great communication in the rebooking stages and the tour itself was fantastic. Cecilia was an incredible tour guide who was patient with the kids. She continuously tried to keep them engaged with pictures and amazing stories. The parents learned a great deal of information, I would say more than the kids. The kids loved the little gift they received at the end of the tour. We recommend this tour to anyone with children, it helps keeps them engaged.

11 March 2026
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Reply from NumaTours

Thank you so much for your kind words!

We’re really glad to hear that the rebooking process went smoothly and that you had such a fantastic experience on the tour. Cecilia will be especially happy to know that her effort to keep the children engaged with stories and visuals made a difference.

It’s wonderful that both kids and parents were able to enjoy and learn during the visit—and we’re delighted the little gift at the end was a hit!

Thank you for recommending us, and we hope to welcome you again on another adventure soon 😊

Rated 5 out of 5 stars

Very knowledgable tour guide.

Very knowledgable tour guide.

28 October 2025
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Reply from NumaTours

Thank you so much for your feedback!
We're really happy to hear that you found your tour guide knowledgeable and that this contributed to a 5-star experience.
We hope you'll book with us again in the future!

Rated 5 out of 5 stars

Cecilia was an amazing guide

Cecilia was an amazing guide. She was very knowledgable and kept everyone engrossed for the entire tour. We would highly recommend.

8 October 2025
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Reply from NumaTours

Thank you so much for your kind words! 🌟
We’re delighted to hear that you enjoyed your tour with Cecilia — she truly has a passion for sharing the beauty and history of Rome.
Your recommendation means a lot to us, and we hope to welcome you again soon for another unforgettable experience!

Rated 4 out of 5 stars

Great

Great guide. Very knowledgeable

20 October 2025
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Reply from NumaTours

Thank you so much for your kind words!
We’re really glad you enjoyed the tour and appreciated your guide’s knowledge.
If there’s anything we could do to make your next experience a 5-star one, we’d love to hear your feedback!

Rated 5 out of 5 stars

Great tour

Great tour! The guide was super knowledgable and the route this took meant you saw so many of the key sights all in one go.

12 October 2025
Unprompted review
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Reply from NumaTours

Thank you so much for the great review!
We're thrilled to hear you enjoyed the tour and that the route helped you see so many key sights in one go — that's exactly what we aim for! And a big thank you for your kind words about our guide. We hope to see you again on another adventure soon!

Valeria - Numa Tours

Rated 5 out of 5 stars

We had a great tour with our guide

We had a great tour with our guide. She took efforts to extend the tour above and beyond the actual time , so that she could cover all the areas and topics. Would definitely recommend it!

4 October 2025
Unprompted review
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Reply from NumaTours

Thank you so much for your kind words! We're thrilled to hear you had a great tour and that your guide went above and beyond to make sure everything was covered. We'll be sure to pass along your appreciation to her. Your recommendation means a lot to us — we hope to welcome you back again soon!

Valeria - Numa Tours

Rated 5 out of 5 stars

Amazing history lesson on ancient Rome

Cecilia....she is so passionate and knowledgeable. We learned so much about ancient rome. Wonderful experience. Walking where the gladiators walked was magical.

1 October 2025
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Reply from NumaTours

Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience and that Cecilia helped bring Ancient Rome to life for you. Walking in the footsteps of the gladiators truly is a magical experience, and we're so glad you got to share that with such a passionate and knowledgeable guide. We hope to welcome you back for more unforgettable adventures!

Valeria

Rated 5 out of 5 stars

Tour guide was great!!

Tour guide was great and accommodating!! 10/10 would recommend!

27 September 2025
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Reply from NumaTours

We're so glad to hear you had such a positive experience!
It’s wonderful to know that our guide was accommodating and helped make your tour memorable. Your 10/10 recommendation truly means a lot to us!

We hope to welcome you again soon on another adventure.

Rated 5 out of 5 stars

excellent tour

We toured the Roman ruins and Colosseum with our guide, Cecilia. She was fantastic - great communicator, gave us lots of interesting facts and stories, was able to field every question thrown at her and really seemed to be enjoying herself! I learned so much! The meeting spot was easy to find, and well organized.

26 September 2025
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Reply from NumaTours

Thank you so much for your wonderful review!
We're delighted to hear that you had such an excellent experience exploring the Roman ruins and the Colosseum with Cecilia. She's truly passionate about what she does, and we're so glad that came through during the tour.

It's great to know you found the meeting point easy and everything well organized — we always aim to make the experience smooth from start to finish.

We hope to welcome you back for another tour soon!

Rated 5 out of 5 stars

This guided tour of the Roman Forum and…

This guided tour of the Roman Forum and Colosseum with the Arena was fabulous. Fulvia, our guide, was very knowledgeable and kind. She pointed out things that we would have missed. These sites are so large that even those with familiarity benefit from a thoughtful guide. The Numa people were great to work with as well. Highly Recommended!

24 September 2025
Unprompted review
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Reply from NumaTours

Thank you so much for your wonderful review!
We're happy to hear you enjoyed the tour with Fulvia and had a great experience with the NumaTours team.
We truly appreciate your recommendation!

Valeria - Numa Tours

Rated 5 out of 5 stars

Guide-Us-Maximus!

Fantastic guide. Incredibly knowledgeable. I learned so much! Don’t skip the floor of the Colosseum!

17 September 2025
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Reply from NumaTours

Thank you so much for your review! We're so glad to hear you enjoyed the tour and learned a lot — that's exactly what we aim for. And you're absolutely right: the floor of the Colosseum is a must-see! We hope to welcome you back for more unforgettable experiences.

Rated 5 out of 5 stars

Its all about the guide

We have had numerous tours and guides and what will set you apart from the others is the guide. It's always hard to "find" your group so that's a given. Once the tour begins and the guide shows passion, and geniune enjoyment in what they do, I get excited. We had that experience once again so thank you!

5 September 2025
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Reply from NumaTours

Thank you so much for your kind words! We're thrilled to hear that your guide's passion and genuine enjoyment made your experience memorable. It's true—an enthusiastic guide can truly bring a tour to life, and we're so glad that was the case for you. We appreciate you taking the time to share your feedback and hope to welcome you on another tour soon!

Rated 5 out of 5 stars

Don’t hesitate. This is a perfect tour!!

Roberta was so knowledgeable. Fun and friendly. She gave us brakes from all the walking and from the heat. Made the tour a game changer. I would 100% take a tour here again! Thank you so much!!!

13 September 2025
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Reply from NumaTours

Thank you so much for your kind words! We're thrilled to hear you had such a great time with Roberta — she truly has a gift for making tours both informative and enjoyable. We're glad she made the experience comfortable despite the heat, and it means a lot to know you'd join us again. We look forward to welcoming you back soon!

Rated 1 out of 5 stars

WORST TOUR GUIDE EVER!!

WORST TOUR GUIDE EVER!!! No personality. Completely monotone. the 3 hour ytour of the Coliseum for my party of 12 was the worst experience ever and we could not wait for it to end. Had we of entered the Col.iseum first onnstead of as the last part of the tour, we would have ended it immediately afterward.

7 September 2025
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Reply from NumaTours

Good afternoon,

We’re sorry to read your comment — especially considering that you are criticising a service for which you arrived with alcoholic beverages, made demands beyond what was agreed upon, and behaved inappropriately.

We find your review out of place and in poor taste, particularly as we delivered the service you booked with the utmost professionalism, despite your behaviour.

Sincerely,
Numa Tours

Rated 2 out of 5 stars

Lack of Clarity - Updated based on Numatours response

Itinerary was not provided upon purchase, and clarity was not provided on the amount of time allocated for the Arena tour. On the official website they say you have 20 minutes to view the area from the arena, but we only had 5 and were quickly told to proceed even though this is the main attraction of the area.

Update;
As NumaTours wants clarifications on the difficulties faced. By "itinerary was not provided"? I mean that specific expectations of how long we will spend in the arena is not outlined. If what is being told is true on the arena time, it is simply being limited by the tour guide alone to a couple minutes rather than the expected 20 minutes

FYI: please check the 24h inly ticked colosseums official website and the time regulations.

Again, the time inside did not vary depending on any crowd levels or park regulations as instead of telling us that we can spend some time, the guide themselves decided one or two minutes was fine and that we should leave after that, no park officials cane to us or the tour guide to ask us to move from the premises.

16 August 2025
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Reply from NumaTours

Thank you for your feedback.

We’d like to clarify that this was a 3-hour guided tour covering the Colosseum, Roman Forum, and Palatine Hill. There is no additional itinerary beyond what is already outlined. Could you kindly clarify what you meant by “itinerary was not provided”?

Regarding the Arena time, please note that access is managed by the Colosseum Archaeological Park, not by Numa Tours. Time inside can vary depending on crowd levels and park regulations.

Best regards,
Valeria - Numa Tours

Rated 2 out of 5 stars

Unable to fully understand the guide…

Unable to fully understand the guide therefore your was not fulfilled!

29 July 2025
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Reply from NumaTours

Thank you for your feedback. We're sorry to hear that the guide was unclear and that your expectations were not met. We truly value your input and would be happy to provide further clarification or assistance to ensure everything is resolved. Please feel free to reach out directly so we can better support you.

Valeria - Numa Tours

Rated 5 out of 5 stars

Great tour

Great tour! Highly recommend

1 August 2025
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Reply from NumaTours

Thank you so much for your review! We're thrilled to hear you enjoyed the tour and truly appreciate your recommendation. Hope to see you again on another experience soon!

Rated 5 out of 5 stars

Great organization and the guide to…

Great organization and the guide to towel Piza was very professional

22 July 2025
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Reply from NumaTours

Thank you so much for your kind words! We're really glad to hear that you appreciated the organization and enjoyed the guided tour of the Tower of Pisa. It means a lot to us, and we hope to welcome you again on another adventure soon!

Valeria - Numa Tours

Rated 5 out of 5 stars

Colesseum and Roman Forum tour

Tour guide for the Roman Forum and Colesseum was super knowledgeable and very patient with our group. Made sure we were in the shade when possible and pointed out water fountains to fill our water bottles. Was especially patient with an elderly member of the group who needed some extra time. Be aware there is a lot of walking with some steep steps and ramps. Excellent tour though and learned so much.

26 July 2025
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Reply from NumaTours

Thank you for your kind review! We're glad you enjoyed the tour and appreciated the guide's knowledge, patience, and care for everyone's comfort. Hope to see you again soon!

Valeria - Numa Tours

Rated 5 out of 5 stars

The tour was wonderful

The tour was wonderful. Our tour guide took care of us and made sure we received a great glimpse of life in Pompeii.

10 July 2025
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Reply from NumaTours

Thank you! We're so glad you enjoyed the tour and that your guide helped bring Pompeii’s history to life.

Valeria - Numa Tours

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