Nuffield Health Reviews 

8,633
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. Many highlight the excellent service and care received, noting the smooth and well-organized processes from start to finish. People felt well-informed and at ease throughout their treatment, appreciating the clear explanations and supportive environment. However, some customers also noted issues with facility maintenance, such as non-working showers or mould in wellness areas. Others experienced problems with facility capacity, including overcrowded waiting rooms, limited gym class availability, or poor pool lane management. A few people mentioned dissatisfaction with communication, citing a lack of follow-up, unreturned calls, or perceived differential treatment for NHS patients.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the exceptional care, professionalism, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the smooth and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the cleanliness and comfort of... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the attentive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everyth... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Thank you so much for the excellent service and treatment you all gave to me at Nuffield Stoke. From the start of treatment to my discharge everyone was so friendly and professional and totally put... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,633)

5,339 reviews in the last 12 months

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Rated 5 out of 5 stars

Hip replacement surgery

All aspects of my procedure were explained fully. Staff carried out duties with care and consideration paying attention to my comfort and recovery limiting possibility of any infection.

31 March 2026
Rated 5 out of 5 stars

Very good experience

Very good experience for my husband. Lovely staff on the day ward. Allowed me to stay and keep him company. Efficient anaethetist and excellent surgeon.

27 April 2026
Rated 5 out of 5 stars

Great experience

The procedure was made all the better by having well organised caring competent staff. The process was well planned and all worked as briefed. In out, little fuss.

8 May 2026
Rated 5 out of 5 stars

Fabulous Team of people

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everything that would happen step by step therefore ensuring no nasty surprises. He is an artist.

15 May 2026
Rated 3 out of 5 stars

The Milverton Suite

The Milverton Suite - Nuffield Health Warwickshire. The staff are amazing, kind and incredibly helpful. However the lack of air conditioning makes the chemotherapy treatment unbearable in the summer and hotter days. Not only for the patients but staff too, who have to run around treating patients in the heat. It is a surprise that a reputable organisation as big as Nuffield Health in the private sector does not have air conditioning facilities.

9 July 2026
Rated 5 out of 5 stars

TKR on Left Knee

efficient, short waiting times, polite and helpful staff . surgeon Steffan performed TKR with very minimal pain and scaring visible after 10 weeks

25 April 2026
Rated 4 out of 5 stars

Staff were great.

Staff were great.
Why is the food menu all vegan or veggie ?
I asked for a bacon sandwich and was given one so no complaints about that.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care provided by a professional and dedicated staff

The care, professionalism, support and patience provided by the Consultant, and all other medical and Physiotherapy Staff was excellent.
Nothing was too much trouble for these busy people. They listened, made sure that they understood what I was saying, or wanted, and explained and answered all my questions.
I was treated with friendliness openess and dignity prior to my operation in Physio, Radiography, Blood Testing, Operating Theatre to Recovery, and back on the Ward.
An excellent experience from start to finish. Thank you to you all.

15 April 2026
Rated 5 out of 5 stars

Friendly,Understanding, Helpful Care

All the staff - Nurses, cleaners, doctors and Consultants were friendly and took care to ensure that you understood what was happening to you. It was a very happy place and the care was amazing. I have already done a review of my stay but repeat that the care shown by Mr Akula and all his staff was exemplary. I am very grateful and thank everyone.

19 June 2026
Rated 5 out of 5 stars

Ophthalmology patient journey

For the whole of my experience with Nuffield, I have been delighted with the standard of care and the professionalism shown by everyone. This included he pre-op assessment , the surgery and the follow-up out-patient appointments.

6 July 2026

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