Kernel Data Recovery Reviews 157

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the products as lifesavers that are easy to use and effective in recovering lost files or saving significant work hours. Customers highlight the excellent customer service and support team, noting their helpfulness, professionalism, and quick response times in resolving issues and providing assistance. Many appreciate the personalized approach, with staff members staying with them to troubleshoot problems, even conducting Zoom calls to ensure successful product migration and configuration. The user experience is often described as straightforward, with intuitive tools and step-by-step workflows that make complex tasks manageable, and the chat support is noted for being real and not automated. Some people mentioned initial difficulties with product configuration or selecting the correct version, but these were quickly resolved with the support team's guidance.

What people talk about most

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the incredibly friendly,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Customers consistently note positive experiences with product, often describing them as great, useful, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

User experience

Customers had positive experiences with the user experience, finding the interface user-friendly and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I've been using their product since 2014, and it has consistently been a lifesaver for me and my clients. Whenever all hope seemed lost and other tools failed, Kernel proved to be my r... See more

Rated 5 out of 5 stars

The Kernel team was extremely helpful in resolving an issue I had with OST to PST conversion. I downloaded the tool and paid $50 for it, but after trying to conversion several times, I could only get... See more

Rated 5 out of 5 stars

I have used this company about four times over the last few years and every time they have saved the day! Either recovering lost files, or saving me hours of work in just a few seconds. They have a... See more

Rated 5 out of 5 stars

I've used their products for around 5 years now, once you figure out which one you need for your use case you won't be disappointed. I use both Office 365 Backup and Office 365 migration, it's reliabl... See more


Company details

  1. Software Company

Written by the company

Kernel Data Recovery is a reputed software development company that was launched in 2005 and since then it has strengthened its position as a market leader in various software categories like data recovery, conversion, migration, monitoring, etc. its main USP are cloud-based software range that lets you migrate online data between two platforms securely. It has a huge clientele ranging from educational institutions, corporate firms, NGOs, healthcare businesses, self-employed professionals, etc.


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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Rated 5 out of 5 stars

Good Support Service

It is a pleasing surprise to know that customer support is available for 24*7 and they responded quickly to my query on phone. I am very happy with the support that I got.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Recovering data from Outlook Backups

The way Microsoft Outlook stores its information is appalling to say the least. This means that if you are using it as a IMAP or POP client it is virtually impossible to directly access information such as the calendar or contacts.

Unless you manually export your contacts and calendar, the only option is to backup the OST or PST file. These can be very large. A one line email and you can have to backup gigabytes of data. What is worse, even after you have restored your system, Outlook will not always access the data in these files.

This is where the Kernel Data recovery products come into their own. They work well and allow you to extract potentially lost data from backed up OST and PST files.

Best of all, their professional support is EXCELLENT.

Highly recommended.

My advice is if you need a IMAP or POP email client, use eM Client rather than Outlook.

21 January 2022
Unprompted review
Rated 2 out of 5 stars

Clunky, failed for us

Horrible UX - old style WIndows Access DB screen styles. Same as every other similar 'data recovery/converter' business out of India. The website and the website marketing will be the best part of your experience. I won't attach a report of our particular tech issues, but we had tech issues. We moved to Veeam to fulfill our requirements.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

A data recovery tool that actually works. After an in-depth scansion I've been able to recover all the files I had on my old hard drive bar a couple of images...I recommend this tool to everyone

31 October 2019
Unprompted review
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