Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more
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Review summary
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I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more
Company replied
Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more
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NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more
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Company details
- #19 of 34 best companies in Non-Bank Financial Service
About NOW Finance
Written by the company
Personalised Lending Made Simple
NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.
Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.
Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Personal & Car Loans made simple
Written by the company
- NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
- Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
- Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
- Check your personalised quote online in minutes and easily complete your online application straight from your phone.
- Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
A faster way to apply for a loan
Applying for a personal or car loan with NOW Finance is quick and straightforward:
- Check your personalised quote online
- Complete your application in minutes
- Manage everything digitally
From quote to conditional approval, the process is simple and convenient.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Contact info
PO Box 24313, Melbourne VIC 3000PO Box 24313, Melbourne VIC , 3000, Melbourne, Australia
- 1300 275 669
- customerservice@nowfinance.com.au
- www.nowfinance.com.au
Award-winning Personal & Car Loans
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NOW Finance
Hello Rachel, We are pleased you found the process helpful. Thank you for taking the time to leave a review.
Was the information nessecary?
Experience with Now Fianace was really dismall, response timeframes were good, but the amount of information they requested was embarrassing. I applied as a sole applicant but regardless they kept requesting my wife's information, even after clarifying the application was individual they continued to request access to her finances. I was asked to provide most current payslip when I had provided the day before a payslip that was issued on the day. When entering in my expenses I was told it was too much and to reconfirm. I had entered in inflated amounts to account for unexpected expenses, but this still showed I could service the loan. The cherry on the cake was when they asked me to confirm leave entitlements to ensure any leave I took would not impact my ability to service the loan. All I can say is this company and the employees I dealt with were very unprofessional and I will ensure I have no future dealings with them. I know I am going to get a generic response about how they operate in a heavily regulated environment and are responsible lenders. But please if you are considering applying with them... don't...
1 December 2025
Unprompted review
Reply from NOW Finance
Hi AJ,
Thanks for your feedback. NOW Finance applies strict adherence to our policy and the responsible lending guidelines of the National Consumer Credit Protection Act 2009 (NCCP Act) when conducting an assessment for any application. A credit provider must make adequate inquiries and take reasonable steps to verify those inquiries. Our primary obligation is to ensure the consumer can meet the obligations of the contract without causing any undue hardship.
I am unable to locate you on our system with the limited information you’ve provided. As such please don’t hesitate to give me a call so I can locate your application and investigate your concerns. Thank you once again for taking the time to submit your feedback.
Reply from NOW Finance
Kevin, thank you for your feedback. We are pleased you found the process very straightforward and appreciated the good customer service. We aim to keep things simple for all our customers.
The staff guided me along the way
The staff guided me all throughout the process of getting my loan processed and approved.
3 December 2025
Reply from NOW Finance
Dudley, thank you for taking the time to share your positive experience. We are pleased to hear our team effectively guided you throughout the entire loan processing and approval journey. We aim for that level of support on every application.
Easy loan & application process - In a pinch we helped a family member…
In a pinch we helped a family member with a loan. The Now Finance process was so easy, straightforward application and very quick processing times too.
7 May 2025
Reply from NOW Finance
Hi DP, thank you for sharing your positive feedback about your recent experience. We are pleased the loan application process felt so easy and straightforward for you when helping your family member. We aim to maintain quick processing times for everyone.
NOW Finance gave me great service and…
NOW Finance gave me great service and help me with my loan
28 November 2025
Reply from NOW Finance
Dear Gary Burns, thank you so much for taking the time to share your positive experience! We appreciate your 5-star rating!
Always above & beyond
I have used NOW finance for many years. The staff are amazing to deal with, & the process is easy to understand & get through. Highly recommend them to everyone.
19 November 2025
Reply from NOW Finance
Hi Michelle, thanks for taking the time to leave a review. We’re glad you find our team helpful and the finance process easy to follow. It means a lot that you have come back to NOW Finance for many years and still rate the experience highly. We appreciate your support and look forward to helping you again.
Reply from NOW Finance
Hi Rakesh, thanks for taking the time to leave a review. We’re glad you found the application easy and the approval and payout quick. Your feedback helps us keep things simple for you. We appreciate the 5 stars.
Reply from NOW Finance
Hi Marcia, thanks for taking the time to leave your feedback. We’re glad you found our team easy to deal with. Your comments lift the whole crew. We appreciate your support and look forward to helping you again.
Reply from NOW Finance
Hi Brad, thanks for taking the time to leave your feedback. Great to hear the turnaround was quick and that Dee was helpful. We appreciate the 5 stars and will pass your comments on to her. We look forward to helping you again.
Reply from NOW Finance
Hi Tomas, good to hear the process felt quick and simple and that your funds settled fast. Thanks for taking the time to leave a 5 star review. We appreciate your support and look forward to helping you again.
Was a smooth transition to get the loan…
Was a smooth transition to get the loan the only hiccup I had was that my mobile number was put down incorrectly so when signing the contract I couldn’t receive the code to my mobile , but was rectified quickly , and loan was settled ..
thankyou NOW Finance :)
Very happy with Sheana
11 November 2025
Reply from NOW Finance
Thanks for taking the time to share your experience. I’m glad the move to your loan went smoothly and that the team fixed the mobile number issue quickly so you could settle the contract. Sheana appreciated your shout out as well. We take these admin slip ups seriously and will keep working to tighten things up. Thanks again for your feedback and for choosing NOW Finance. We value your trust.
Reply from NOW Finance
Hi Jodie, thank you for your review! We're glad to hear the process was fast and easy for you. If there's anything we can do to turn your experience into a 5-star one next time, we’d love to hear it.
Thanks again for choosing NOW Finance!
Reply from NOW Finance
Hi Caterina, thanks for taking the time to share your experience. Great to hear the communication was clear and the approval process fast. We want every interaction to feel that smooth. We appreciate the 5 stars.
Reply from NOW Finance
Hi Stephen, thanks for taking the time to leave your feedback. Great to hear you found the service professional and helpful and that you got quick responses. That’s the standard we aim for.
I was concerned that I might have been…
I was concerned that I might have been scammed because I have not yet received the funds. Typically, after a contract is signed and everything is verified, the funds are disbursed shortly thereafter. My loan was approved by Shella of Now Finance, and I digitally signed the contract and had my ID validated. However, my funds were not released on 7/11/25. Then, yesterday, 8/11/25, I received the same email that I received last Friday(7/11/25), Requesting me to verify my ID again. I had hoped yesterday that the email I received would be regarding the funds, indicating that they would be in my account within 24 to 48 hours. Ta!.
7 November 2025
Reply from NOW Finance
Hi Geraldin, thank you for sharing your experience, I’m really sorry for the confusion and the worry this has caused. This is certainly not the experience we want for our customers.
I’ve asked Teejaye from our team to reach out to you directly to walk through what’s happened and make sure everything is resolved as quickly as possible. We’ll keep you updated every step of the way.
Thank you for your patience, and please don’t hesitate to contact us if you need anything in the meantime.
Absolute scam had 759 credit score then…
Driver contacted me and explained what happened, about the credit score issue, the only issue was I didn’t receive a call to discuss my application as requested.
3 November 2025
Unprompted review
Reply from NOW Finance
We’re sorry to hear about your experience. A credit score drop of that size is highly unusual and certainly concerning, we encourage you to contact your credit reporting body to understand what may have caused it.
As we are unable to locate you on our system with the limited information provided, could you please give us a call on 1300 275 669 so we can discuss your application and provide further information as to our decision?
Kind regards,
NOW Finance
-------------------------------
Update:
Thank you for providing your details. We’ve reviewed your record and can confirm that you did not proceed with a full application through NOW Finance, only a soft credit enquiry was made. This type of check does not impact your credit score.
We recommend reaching out to your credit reporting body to review what’s happened, as there may be another factor affecting your score.
Kind regards,
NOW Finance
Reply from NOW Finance
Thank you Malcolm for your review!
Reply from NOW Finance
Thank you TH for your review!
the now finance is good for helping…
the now finance is good for helping people like me it is easy no blaaa blaa thats it money comes right a away not like other theres a lot of ducument asking at the end of the day not aprove but now finance was really good.
30 October 2025
Reply from NOW Finance
Hi Ronel, thank you so much for your wonderful feedback! We're glad to hear you found the process with NOW Finance easy and straightforward, and that everything went smoothly for you.
We really appreciate you taking the time to share your experience.
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