NOVASOL UK Reviews 

1,757
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth user experience when searching for accommodations and holiday rentals. Many people note that the online process is completely straightforward, with helpful cost breakdowns and simple payment options available. Customers also mention a wide variety of attractive properties to choose from in interesting locations. Some reviewers were not happy with customer service, pointing out difficulties when trying to communicate or get support. Others experienced sudden reservation cancellations right before arrival and unexpected extra fees for utilities like electricity and cleaning. Additionally, travelers expressed frustration regarding unhelpful assistance and difficulties resolving issues during their stay.

What people talk about most

Booking process

Users describe ambiguous interactions with booking_process. Many consumers appreciate the straightforward and... See more

Website

Clients share ambiguous opinions on website navigation and booking experiences. Many reviewers praise the... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing support as non-existent or... See more

Location

People report ambiguous experiences with location, noting both praise for finding properties in the right... See more

Price

Reviewers mention ambiguous feedback about price, with opinions heavily divided on overall costs. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.

Rated 3 out of 5 stars

The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge... See more

Rated 4 out of 5 stars

Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?

Rated 3 out of 5 stars

I contacted you because your website told me my deposit had not gone through, though my bank was showing it had. After investigating the question you confirmed my booking. Next day I found nothing had... See more


Company details

  1. Vacation Rental

Written by the company

NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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3.5

All reviews

(1,757)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

We are great fans of Scandinavia and…

We are great fans of Scandinavia and try to be up in Denmark or Sweden every year.
Novasol has been a trusty partner for almost all of our bookings.
Finding a suitable accomodation, booking and paying is made very easy and sofar, we have not had any bad experience.

7 December 2025
Rated 1 out of 5 stars

Will never use this company again

Will never use this company again. Items shown in pictures not at the property. Pots and pans were filthy and unusable. I ended up having to purchase some. Company didn’t give a damn when I contacted them Only wish I could show the photos, but nowhere to add them. Health & safety is a complete joke. Gas hob with only a lighter to light it. !!!!

17 November 2025
Unprompted review
Rated 1 out of 5 stars

stay away at all costs

terrible experience. They represented a severely ant invested apartment and would not refund the CLEANING and consumption costs of a 10 day stay. Which cost almost as much as the room itself. Terrible service, would not recommend or pray you have no issues.

20 September 2025
Unprompted review
Rated 4 out of 5 stars

A good website

A good website. But the clarity of things like bed linen supplied is harder to establish than the older sites.

23 November 2025

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